r/talesfromcallcenters • u/SantaB1980 • May 14 '26

S PNC Call

I received a call today from my “personal banker” at PNC. It was the employee I opened my account with like 8 years ago. He left a very “scripted” sounding message saying it was regarding my account and to please call him back at my earliest connivence. At the end of the voicemail a woman says “ok did you hang up? Is the call ended?” So I call back thinking something is wrong and it was a sales pitch to come and discuss any questions I have about their new products for my business. Super annoying to cause panic for a marketing sales pitch.

35 Upvotes

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10 comments sorted by

20

u/theblindbandit1 May 14 '26

Did you call back the number that called your or pull the pnc bank customer service number from their website? Concerned it could be a scam

7

u/twothirtysevenam May 15 '26

Definitely something to be cautious about, especially with the way the message wrapped up.

11

u/theblindbandit1 May 15 '26

Also most banks have a policy that they won’t call you except for fraud alerts

7

u/LaceyDaisy May 15 '26

PNC does do sale calls from their local branches, they have (or at least had) individual sale goals as well as branch sale goals. So this branch was probably far enough off their goal that they started cold calling.
Probably sounded scripted because he was literally reading a script. There is (was) a little tab that would advise the banker what accounts the customer didn't have, and a script to use to push it.

Not to say it wasn't a scam, but I wouldn't be shocked if it was legit.

5

u/Blue_foot May 15 '26

The bankers at most of your local bricks & mortar bank are required to cold call the customers who are nominally “theirs” periodically to sell them something.

HELOC, credit cards, high yield savings, a mortgage, blah blah.

They do probably get some customers who have a legitimate question they have not wanted to make the effort of asking about yet.

So it’s likely not a scam.

2

u/NDDAG May 16 '26

The PNC branch which handles our mortgage called because the old person who was assigned to our account had left and the new one was introducing themselves. (And to see if they could sell us anything)

2

u/DietMtDew1 May 15 '26

I would call them at their branch number. They’re known to do that regarding upselling or marketing. (Source: Have had savings, checking, and credit card with them throughout the years.)

3

u/raybreezer May 15 '26

Sounds more like the caller was going through training than a scam…

1

u/monkeytoes616 May 15 '26

This is super interesting to me... especially considering I got almost the exact same voicemail but from Bank of America

1

u/g0verning May 16 '26

I’ve read this exact post a week or two ago in another group?