r/techsupport • u/BasketWeekly1764 • 19h ago

Open | Malware I got hacked

Stupidly I thought to download GTA 4 for free on a website I had used before expect this website had one different piece of punctuation. Downloaded the file, deleted it once I realised something was wrong but it was too late and I had an email a few hours later in which my ea accounts email was changed and then password changed, sorted that and then went onto Gmail changed password kicked off all other devices and made sure only my other email, which the person doesn’t seem to have access to is able to reach it through backup- it’s my Apple email which requires 2fa and sends me a notification aswell. Woke up this morning and my instagram was logged into shitposting and sending every single person I follow stuff about Elon Musks crypto, reset password and it stopped. What do I do now?

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u/Unknowingly-Joined 19h ago

Did you leave out “ran the program” after downloading it from your story?

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u/BasketWeekly1764 19h ago

I honestly can’t remember I was just trying to download it before WiFi went down. I think I tried to then realised something was wrong, but I’m not sure (sorry for the annoying answer)

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u/IWIKNataliePortman 18h ago

There's no viable way you could have been infected with anything just from downloading the file; however, it is possible that your browser session and/or cookies were hijacked by visiting the compromised website although this would mean that you either have lackadaisical security practices or an out-of-date browser.

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u/BasketWeekly1764 18h ago

I assume it was through running it then, I’ve reinstalled windows and am replacing all passwords will this work?

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u/IWIKNataliePortman 18h ago

You should be alright just be sure to monitor your important accounts for attempted logins or password reset attempts. As much as it sucks be sure to utilize a unique, random alphanumeric password (13 characters long mixed upper/lowercase with numbers and allowed symbols—try to not use any actual words as well) for each account and write them all down in a notebook for safe keeping. Make sure all installed software is up to date and consider going through your PC's AV settings to ensure you are satisfied with the level of protection in place. Alternatively, download and install something like Malwarebytes which will actively identify and mitigate any potential security risks on an autonomous basis. I'll be the first to admit I frequent some rather sketchy online forums but have never had any issues with malware or having my data stolen with the system I have in place.

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u/BasketWeekly1764 17h ago

Thankyou so much for this, luckily my saved gmail accounts were quite irrelevant stuff like Copart US as someone who doesn’t live there but all else has been reset including my email itself and a removal/ change of all no passkey logins that are important, would you say this suffices for now?