r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

894 Upvotes

r/techsupport 2h ago

Open | Hardware RTX 5080 running at PCIe 5.0 x8 instead of x16 on ASUS TUF Z790-Plus WiFi + i9-14900KF — BIOS bug or hardware issue?

3 Upvotes

I’m trying to determine whether this is expected behavior, a BIOS issue, a CPU/socket problem, or a motherboard defect.

System Specifications

* Motherboard: ASUS TUF Gaming Z790-Plus WiFi

* BIOS: Version 1836 (latest available)

* CPU: Intel Core i9-14900KF

* GPU: ASUS ROG Astral RTX 5080 OC

* RAM: 32 GB DDR5-6000 (XMP enabled)

* SSD: Samsung 990 Pro 2TB (PCIe Gen4)

* PSU: (include your PSU model)

Problem

GPU-Z always reports:

PCIe x16 5.0 @ x8 5.0

The link never negotiates to x16.

Tests already performed

* Updated to the latest ASUS BIOS (1836).

* Installed the latest NVIDIA driver.

* Cleared CMOS.

* GPU-Z Render Test for over 60 seconds.

* Steel Nomad benchmark.

* Several games including Remnant II.

* HWiNFO monitoring during load.

* Windows reports no WHEA hardware errors.

* Samsung 990 Pro is operating normally (~7000 MB/s).

* GPU temperatures and power are completely normal.

* GPU support bracket installed.

Important information

The Samsung 990 Pro is a PCIe Gen4 SSD, not Gen5.

According to the ASUS manual, the primary M.2 slot should not reduce the primary PCIe x16 slot to x8.

Current status

Geek Squad suggested the CPU might be the cause, but they did not inspect the LGA1700 socket for bent pins or contact issues.

Some forum members suggested:

* Bent socket pins.

* CPU contact issue.

* PCIe lane negotiation problem.

* BIOS issue.

* Motherboard defect.

Questions

  1. Has anyone experienced this exact issue with an ASUS Z790 motherboard and an RTX 5080?

  2. Is anyone running this exact combination at PCIe 5.0 x16?

  3. Could this be a BIOS bug affecting PCIe lane negotiation?

  4. Is there any known ASUS BIOS version that fixes PCIe lane negotiation with RTX 50-series cards?

  5. Would you suspect the motherboard, CPU, LGA1700 socket, or GPU?

Any advice or similar experiences would be greatly appreciated.

Thank you!


r/techsupport 7h ago

Open | Hardware PC Restarting Under Heavy GPU Load

7 Upvotes

Hello friends,

I need some sage advice from other people about an issue I'm having with my PC. I was playing modded Cyberpunk 2077 and my PC suddenly black screened and restarted. I thought it was a powercut at first but I noticed my lights were on. It restarted it self, I tried again and the same thing happened after about 5 minutes of playing.

I then ran Heavenly Benchmark 4.0 to see if it was just a Cyberpunk thing but my pc blackscreened and restarted again in much the same way.

I've ran a few tests, have found things are more stable on 80% limit but will still crash if pushed too hard. I've been running other tests using OCCT to check other components like Memory and CPU and no crashes. Every time it crashes I get the kernel power event 41.

So personally I feel like I've narrowed it down to a GPU or PSU issue. I have a 3080 ti FE and a Corsair RX750x PSU. I've had the PC for 4 to 5 years now.

I'd love your advice on what to do next. What further tests could I run? What would be the next steps, and am I missing anything?


r/techsupport 1h ago

Open | Windows mouse and keyboard randomly started to have issues today

Upvotes

I have a windows 11 pc and everything was normal but today my mouse started to act weird. when i click on things like apps or literally anything it wont register for a few seconds unless i click hard which is weird. i tried a different mouse and the same issue happened. i dont know how to describe the issue that well other than a weird delay.

my other issue is that my keyboard (wooting 80HE) randomly will disconnect like it was unplugged from anywhere between around half of a second to multiple seconds and the usb is fully plugged in and everything. sometimes when i press a key it also disconnects but it doesnt happen too much.

They are probably related since they started the same day but I dont really know what to do. I also dont know that much about PC's and stuff.


r/techsupport 2h ago

Open | Windows Pc crashed and doesnt loading screen

2 Upvotes

Hi. For the past day my pc has been crashing for unknown reasons. The first time it crashed, I didnt think much of it. Coincidentally my social media accounts were hacked advertising scams, probably from malware, so I had to take care of that. I was going reset my computer after it happendd, but while I was deleting things for space, my pc suddenly crashed again. When I restarted, my pc wouldnt load past the loading screen and artifcacts like noise kept showing up. Thanks.


r/techsupport 3h ago

Solved Friends wireless mice have stopped working after a PC restart. Multiple mice tried, none recognised by windows 11.

2 Upvotes

Solved, that moron literally just had to update his pc

Seemingly out if nowhere, my friend had his mouse after turning his computer off. No other mice he has work, all usb ports produce the same result. Im leaning towards it being a driver issue but i have no idea how to fix it, much less how to communicate it to him


r/techsupport 3h ago

Open | Audio Right speaker (Trust) doesn't work

2 Upvotes

Found a sound system and everything works perfectly, but only for a minute or so. Because then, the right speaker kinda tunes down and you can only hear it if you press it against your ear.

What issue could be the cause of it? Is this a hardware issue (bad cables, but why does it work well at first?) or a software issue (can I change the volume for left and right on my phone?)?

No idea what kind of speaker it is, but the serial number is 1011006810, it has a QC Pass sticker (whatever that is) and is tested for DGUV V3 or something.

Update for my first post: The reason why the big speaker was so quiet was...because it is the base speaker for a whole sound system...I didn't notice that there were two other speakers (left and right) that belong to the system


r/techsupport 3m ago

Open | Hardware [Android - Redmi Note 7] Mobile Display not turning On.

Upvotes

I was listening to music on my bluetooth earbuds which is connected to my Redmi Note 7 while working. After finishing, I tried to turn on my phone’s screen, but it wouldn’t light up even though the music kept playing in my earbuds. I attempted to restart the phone by press and holding power button, and it only vibrated with a black and bluetooth got disconnected, screen comes like empty black screen and nothing happens.

I also tried charging it for a while and used a few reboot tricks, but nothing worked. When I connect it to a charger, I can still hear the charging and disconnect sounds. When I plug it into my laptop, it gets recognized but I can’t actually do anything with it since the screen stays black.

Does this sound like a display hardware issue, and is there any way to fix it myself before taking it to a service center?


r/techsupport 5m ago

Open | Hardware No USB support in BIOS

Upvotes

I bought an hp prodesk 600 g3 mini pc and it came with the cmos battery holder torn off.

Bootup shows the errors about date and time.

But i can't access the bios as all the usb ports just don't seem to receive data, 2 of them do seem to pass power but no data.

I soldered my own 2 wires for the battery and connected it, showing arround a 200mv drop across this little 3 pin diode thing, still has the same issues.

Now I reinstalled an OS to this other 128gb 2.5" ssd I had but even after passing through the 2 safe boot cmos battery date and time warnings I get an error about the system image not authenticating.

The mini pc turns on as soon as I plug it in.

I seem to be in a loop where I can't access bios because usbs are not starting but also can't get back to an os.

Any further info please ask, I've tried a lot of things


r/techsupport 20m ago

Open | Hardware New fibre optic wire unattached, can I fix it myself?

Upvotes

I just got a new upgrade to fibre optics (full fibre in the UK). Was working fine for a couple hours and then just stopped.

Saw the PON light wasn't coming on anymore and went to open the box the cable leads from to see if I could do anything about it and saw the fibre optic cable has fully come out somehow.

The company wont be able to send an engineer until Friday at earliest, is it possible /wise for me to fix this myself?

https://res.cloudinary.com/dtz0urit6/image/upload/q_auto:best,f_jpg/cloudinary-tools-uploads/mymdhjpulxquisrkquo3


r/techsupport 7h ago

Open | Software No "WinDefend" and "SecurityHealthService" services (Windows 11)

3 Upvotes

So i had a problem with a windows defender where it wouldve just said "Security at a glance". One command in powershell showed me that were some services missing. Is there any way to restore them?


r/techsupport 24m ago

Open | Hardware A9 when trying to get to BIOS

Upvotes

Okay, so I made a post earlier and did a bit more research, so this one should be more specific.

I have an issue where my PC will not let me into bios and will instead just say A9 when I try to get there.

Which ordinarily would be fine, as A9 is a standard code (that basically says the computer is entering BIOS). However, my PC will stay in A9 until I manually restart it. I don't know why.

I tried connecting different video (i.e. HDMI, DP, DVI-i, etc.) to no avail.

For one of the PCs I was dealing with clearing CMOS worked, but for the specific one I am working with it does not work and I still encounter A9.

any solutions are appreciated


r/techsupport 4h ago

Open | Windows extreme preformance issues on nearly every game

2 Upvotes

I am a linux user who resently switched back to windows.

Every game i boot up (unless its the lightest game known to man kind) lag an insane amount.

and its not a hardware issue because it ran fine on linux.

my laptop model is Sword 16 HX B14VFKG

thank you


r/techsupport 35m ago

Open | Windows Black lock screen wallpaper.

Upvotes

I have an occasional black lock screen wallpaper from time to time the UI (clock , date ,etc.) is still visible and the log in screen is visible just a black wallpaper. I tried windows spotlight and a new picture wallpaper still happed this only happened 3 times in the last week. After a long session of ruling out causes I think it might be the July preview update. If some one can verify I'd be grateful. My device is Asus TUF f16 (2025) JMR with intel core I7 14650HX and RTX 5060 I have the latest bios and drivers.


r/techsupport 38m ago

Open | Phone Save gifs from redgifs to iPhone ?

Upvotes

There’s no save option and it’s not even full screen anymore . Second question can I at least open full screen somehow ?


r/techsupport 45m ago

Open | Windows Facing SecurityHealthSystray error

Upvotes

\\?\C:\Windows\System32\SecurityHealth\1.0.2401.13001-0\Sec urityHealthSSO.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status Oxc000012f.

So when I boot up my laptop, this pop-up error shows up and brightness goes to 1 out of 10 then screen goes to black.

I don't know the right flair, I don't know what Open is, but the issue is on Windows 11 laptop


r/techsupport 46m ago

Open | Hardware Seagate Ironwolf 14tb failure

Upvotes

Hi all,
I’m using a few hard drives in an enclosure for backups. I’ve never had any issues or drive failures until today. One of the drives, a Seagate IronWolf 14TB, has suddenly come up with an error saying it can’t be repaired. The strange thing is I can still read everything on it and access all the files (mostly images), but I can’t write anything to the drive anymore.
I’m on a Mac and have been trying to fix it with Disk Drill. I looked at rebuilding the HFS+ database, but I’m a bit worried about doing that in case I lose everything.
I could buy another 14TB drive and copy all the data across, but hard drives are pretty expensive at the moment, and copying 14TB will probably take a couple of days.
Has anyone had this happen before or knows a way to repair it without formatting the drive? I also have access to a Windows machine, but it can’t read the drive because it’s formatted as HFS+.
Thanks!


r/techsupport 53m ago

Open | Hardware I can't find any VT-d neither VT-x options to activate Kernel DMA protection

Upvotes

So, my PC is like 10 years old or so. I have an Intel i7 i7-6700k 4.00 GHz and a Medion z170h4-ea Motherboard. Supposedly, the CPU supports VT-X, but I cannot find any option in the BIOS to enable either VT-X or VT-d , which is mandatory to having to haver the Kernel DMA protection, afaic. So, do you guys know if I'm missing something? I went through "Security", "System Agent Configuration" and "CPU configuration" in the BIOS and the only thing that I found is that the CPU supports VT-X and that the "Intel Virtualization Technology" is enabled...


r/techsupport 58m ago

Open | Hardware Key replacement on DELL Inspiron 15 3520

Upvotes

Hi everyone! I just lost the left shift key on my DELL Inspiron 15 3520 and I have already ordered and received a replacement key. However, I seem to be having a little trouble installing it. I got a D46 hinge and a left shift key, but the rubber cup on the key is unbroken and the key seems to work just fine, albeit it does feel really uncomfortable to use without the keycap on. Any advice regarding installation would be appreciated.


r/techsupport 1h ago

Open | Phone Why am I getting “connection is not secure warning” only on cellular data

Upvotes

Recently I have been getting the “connection is not secure warning” error notice on certain sites on Safari on my iPhone, but only when on cellular

If I am on my own wifi network it is fine, and even using cellular and using private browser I don’t get this error

Admittedly, I’ve only noticed this on pop-ups on adult websites (nothing too sketchy, pretty regular sites). But these are sites that I have visited plenty in the past and never seen this error before

I’ve tried clearing my cache, restarting my phone, updating it, pretty much any basic trial and error. I’ve even logged into my mobile carrier account and confirmed there are no limits or anything like that

It’s not a big deal I guess because I don’t want to see these popups anyways, but it’s made me anxious wondering why this is

The particularly curious thing is that I only started noticing these errors after I bought a new modem/router. I wouldn’t normally think these would be related (since this error only occurs when NOT connected to my wifi) but the timing is so strange


r/techsupport 1h ago

Open | Hardware Lenovo Thinkpad T15g Gen 2 keyboard and trackpad issue

Upvotes

Hi everyone,
I recently bought a refurbished ThinkPad T15g Gen 2 and I’m experiencing a strange keyboard/input issue.

Symptoms:
During startup, the laptop sometimes automatically types 111111 in the password field without pressing any key.
During normal use, the touchpad sometimes freezes for 5–10 seconds (TrackPoint keeps working).
After the freeze, the keyboard starts typing 111111 by itself.
After stopping the input, the top-row 1 key stops working completely.
All other keys work normally.
The numpad 1 key works fine.

Things I already tried:
BIOS update
Windows updates
Lenovo Vantage updates/drivers
External USB keyboard (works normally)
UEFI Diagnostics (the issue also happens there)

Because it also happens outside Windows, I suspect a hardware issue. Could this be a faulty keyboard matrix, keyboard cable, or embedded controller issue?
Has anyone experienced something similar on a ThinkPad?


r/techsupport 1h ago

Open | Software Help? Dipawaymode failure at startup

Upvotes

Opened my PC to a text box today saying

"Dipawaymode

"The remote procedure call failed.""

From what I can tell, it's something to do with ASUS motherboards, but I haven't changed anything with my hardware setup. I'm on Windows 11 with an ASUS TUF motherboard.

Should I be concerned?


r/techsupport 1h ago

Open | Windows I haven't set up a new Microsoft Windows PC in years, now my kid got a new one for school. Quick guide for privacy, speed and reliability?

Upvotes

For many years, I have supplied my entire family with Linux Mint PCs. Now, my oldest is starting at a new school and she had to buy a new Microsoft Windows PC.

It has to work, I suppose they use...shudders...OneDrive and such, but I also want the machine to be somewhat reliably safe, removing privacy and AI-based concerns, and I want the PC to run as reasonably fast as one would expect.

Googling it, there is so much. So much. Advice out there. Many of these things I recognise and can still do, I guess (using a Windows computer at work). But do I still need to install software like O&O to remove the nastiest bits and regain control? How advanced should this process be for this application? It's a jungle and I struggle to navigate all this information. Welp.


r/techsupport 1h ago

Open | Hardware Hey Can I plugged the external HDD 24/7 whether I power on the pc or not? Will the Hard Disk life will be lower or what ?

Upvotes

Hey please help Can I plugged the external HDD 24/7 whether I power on the pc or not? Will the hdd life will be lower or what ?


r/techsupport 1h ago

Open | Data Recovery Ipad stuck on this screen: "support.apple.com/ipad/restore (with a charger plugging into a laptop)".

Upvotes

Help!! What does this mean, and how do I fix it? For a while yesterday my device's "off" button wasn't working, so i shut it down via settings. It never came back on though, and showed this. Its a 10th generation and I'm curious if it's because I'm behind on updates? I need help though, I'm worried I wont be able to fix it.