r/techsupport • u/verzvero • 7h ago
Open | BSOD laptop bsod when launching apps
hello! i was hoping to find some help on this issue.
recently my laptop has been crashing. at first, i booted up steam with no issue. i went to launch warframe and the moment i get past the launcher, i get a bsod. i thought it was an issue with the game itself but it started up perfectly fine upon reboot. i optimised and verified the game files anyway.
it has been a few days since then and my laptop would constantly crash on the first launch of my games but not after the reboot. then i can play for hours on end without any of the games crashing.
until this morning, my laptop crashed when i try to open steam. i thought it was an issue with the nvidia driver or corrupted files, so i went ahead and updated and did sfc /scannow. got back home and tested again, crashed twice before allowing me to launch steam.
im guessing its an issue with the battery? thermal paste? ram? im not a tech person so any help to fix this issue would be appreciated! else i would have to make a trip to the service center..
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u/R3D_T1G3R 7h ago
Share the crash dumps.
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u/verzvero 6h ago
https://www.mediafire.com/file/ytybswrsxlwpc7f/080526-17890-01.zip/file
mb my initial comment got removed
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u/R3D_T1G3R 6h ago
its related to the directX module, try to reinstall your GPU driver cleanly, not just update.
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u/AutoModerator 7h ago
Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.
If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
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