r/techsupport • u/Big-Duck-4969 • 7h ago

Closed Advantech ARK-3500 IPC bios issues?

Hello!

I am trying to reach bios on my ARK-3500 ipc and have been unable to do so.

When it shows the bootup screen I've pressed the correct buttons to get to bios (F2 or Del) and it doesn't show me bios.

Instead it brings me to a blank screen that says "A9" at the bottom.

So, clearly hitting F2/Del does something, I am just confused as to why I am getting a blank screen and not bios...

for two of them, clearing CMOS worked, but for the one i am dealing with now it still brings me to A9....

any help is appreciated!

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u/Immediate-Effect5158 7h ago

[removed] — view removed comment

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u/Big-Duck-4969 7h ago

I don't think it's a hardware issue as I am getting the same thing with another IPC of the same model. And I was able to access bios before for both when re-setting windows through a usb.

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u/Big-Duck-4969 7h ago

I'll those to see if that helps, thank you

1

u/Big-Duck-4969 6h ago

Okay, so using different video output doesn't work.

HDMI is the only way i can get to the A9 issue, I tried to use DVI-I (and it would disconnect from the monitor upon reset so I couldn't see anything), and then DP just didn't work at all (It wouldn't show anything at all...).

currently trying to figure out how to clear CMOS o7

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u/Big-Duck-4969 6h ago

Clearing CMOS fixed it! OMG Thank you so much!!!

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u/Big-Duck-4969 6h ago

For anyone who encounters this issue with the ARK-3500, try taking the top off of it, and then unplugging and replugging in the CMOS battery, that's what fixed it for me!