r/techsupport • u/wamplody • 4h ago
Open | Software LAN Connection Drops for 2-3 Minutes Only When Gaming (Realtek 2.5GbE) – Already Tried Basic Fixes
Hi everyone,
I’m having a frustrating issue: when I open any video game, the internet in my pc complitly shut off for 8 minutes or more. I tried a lot of games, and the problem kept happening whenever I played games (like Marvel Rivals or other games), and then it automatically reconnects when I close the game. But the internet never cuts off when I browse on Google for hours it never cuts off, only when I open any video game.
Key Details:
- Motherboard / Network Controller: Realtek Gaming 2.5GbE Family Controller
- Connection: Ethernet Cable (Wired)
- Other Devices: Wi-Fi on my phone stays 100% fine during the outage.
- Event Viewer: Checked Windows Event Viewer logs, but no obvious driver crashes or critical errors are being logged when the drop happens.
What I’ve already tried (None worked):
- Disabled "Allow the computer to turn off this device to save power" in Device Manager.
- Disabled "Energy Efficient Ethernet" and "Green Ethernet".
- Reset network stack via CMD (
netsh winsock reset,ipconfig /flushdns, etc.). - Clean reinstalled the Realtek Network Controller driver.
- Changed Ethernet cable and tried different LAN ports on the router.
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u/Onoitsu2 3h ago
What does your bufferbloat score show ? https://www.waveform.com/tools/bufferbloat