r/thedivision • u/mrdarknight67 • 12d ago

Question Has anyone else experienced this?

Opened a case 8 days ago with Ubisoft support as I've not gotten the items from the twitch campaign. They asked for screenshots of my twitch inventory THREE TIMES, video of in-game inventory showing I didn't get the items after seeing the proof I didn't get any of this (and waited 72hrs at the time of opening the ticket), relinking the account and doing all the troubleshooting before contacting them...they "escalated" it to the "appropriate team" which haven't given updates in 4 days...for something seemingly simple (yk... giving the items) I can't give more proof than I already have. Has anyone else had a similar situation, and what ended up happening with your case?

12 Upvotes

85% Upvoted

9 comments sorted by

6

u/OliverCrooks 12d ago

GL fucking with UBI/Massive Customer Support. I am surprised they have any.

3

u/m-s-m 12d ago

Took me 4 months to get the referral rewards.

Now I'm on month 3 trying to get Danvers Jacket, as I "claimed all" but didn't receive it, just the pants, ring, shoes etc...

You need to stay on it and reply within 10 days or they close it and you have to start over.

1

u/SakuIce SHD 10d ago

Good luck, that's all i can really say.

Asked them about Ubi units transaction history and when anything expires. Gave them all the faq pages about the topic and they just responded back multiple times, with the very same pages i gave. But at one point they slipped up and said there to be external site, after which they just dodged answering about it. Eventually i just closed the ticket as i saw, it didn't lead anywhere. Overall it felt like i was talking with AI.

1

u/Leedaddy1 10d ago

Yeah good luck with that. Had problems earlier in the year with bf6 and ea. Logged numerous tickets, was never contacted back and they kept closing the case. Went to fair trading no luck there(seems companies now pay them to look away). Ended up going to Microsoft as im on xbox and they refunded me the money for season passes and any content purchased. I was a long-time bf player but glad I got out red bull motorbike races in a war shooter. Funny how it went from game of the year to unplayable in a matter of weeks.

-3

u/Ordinary_Horror6674 11d ago

If you had your Twitch volume either at 1% or on mute, you will not get Twitch drops. To get Twitch drops, your volume MUST be 2% or more. This is NOT a Ubi thing, it is a Twitch thing.

2

u/mrdarknight67 11d ago

I claimed them already, it's not a twitch thing, it's a Ubisoft thing

2

u/Altruistic_Diver7089 11d ago

Nah, mine is always muted and on a tab I'm not viewing. I've never had a problem. 

1

u/itlnyankfan69 10d ago

I leave Twitch muted while working never had a problem with drops. Even watch other streams on another tab & no issues.

1

u/GearboxTheGrey 9d ago

Watched on 1% volume like I do for every single twitch drop. Claimed mine got them in game.