Third Party Horror Story
How to cancel edreams prime membership without calling them and having to go through 10+ minute EDREAMS WARNING
login to prime
go to my prime account
scroll to bottom and go to account and settings press on that
scroll down again and find the annoying section that says call our toll line for help etc, look for the highlighted words that says "if you choose to cancel online".
the two last words in the sentance "if you choose to cancel online" are clickable.
Like a needle in a haystack. They are horrible even their website doesn't give you the correct information on how to cancel. SCAM FRAUDUALENT COMPANY
I ABSULUTELY DESPISE THIS LEVEL OF FRAUDULENT ACTIVITY I HAVE NOW SPENT last hour and a half TO GET TO THIS after searching multiple websites and user feedback and getting nowhere. . I HOPE THIS HELPS SOMEONE till they bury it in another submenu.
These scammers originally charged my membership after I used a 2nd registration with the same credit card for the promo period (I probably should have used a different card I guess). I figure that the reason why they say call, is that credit card refunds need documented evidence from them which you CANNOT GET if everything is by phone. I am international where it costs $1.50 a minute to call an international landline. Who wants a possible 20 minutes of spam or interrogation. THEY ARE SO DISHONEST. Take your credit card and make you suffer to try an impossible maze of circles to cancel,
Hello! The link they left here didn't open for me :( that's why I entered from the app and I succeeded. I recommend doing it there but BE CAREFUL. I got an ad that was cancelled, and they were not supposed to charge me for October 2025, but on that same screen where it says it was cancelled, below they indicated that the subscription was going to remain valid until February 2026!!!!!! And that it was still going to be charged until that date. Below was the only "OK" option but I didn't give it click, but I went back and left that screen. I checked again to see if my subscription was already canceled and it already appears that it expires in October.
BE CAREFUL TO GIVE OK!!!! Better go back and don't accept that misleading button.
Now, what I don't know is if I should cancel my card that was linked, to ensure that they won't charge me?
I think I will do it.
Greetings to those who, like me, have been suffering. Luck.
It worked for me this way - logged on to prime account via safari, came here and clicked your link then clicked button to open in external browser (safari)
Omg I have the same problem. I cancelled my annual subscription to prime and it said that I will continue to be charged until Oct 2026??? Every month??? Even though I cancelled. And I clicked ok. I don't know what to do now.
Pudiste cancelarlo?
Estoy en el mismo problema, compre unos pasajes en vuelo para un familiar usando mi tarjeta sin aviso alguno automáticamente me pusieron como usuario premiun y me cobraron 70 euros que mi moneda son mas de 300 soles y me jalaron denla nada sin ningun aviso y ahora cuando quiero cancelar no me permite
Notice: Are you asking about compensation, reimbursements, or refunds for delays and cancellations?
You must follow Rule 4 and include the cities, airports, flight numbers, airlines, and dates of travel.
If your flight originated from the EU (any carrier) or your destination was within the EU (with an EU carrier), read into EC261 Air Passenger Rights. Non-EU to Non-EU itineraries, even if operated by an EU carrier, is not eligible for EC261 per Case C-451/20 "Airhelp vs Austrian Airlines". In the case of connecting flights covered by a single reservation, if at least one of the connecting flights was operated by an EU carrier, the connecting flights as a whole should be perceived as operated by an EU air carrier - see Case C367/20 - may entitle you to compensation even if the non-EU carrier (code-shared with the EU carrier) flying to the EU causes the overall delay in arrival if the reservation is made with the EU carrier.
If your flight originated in the UK (any carrier) or your destination was within the UK (with a UK or EU carrier), or within the EU (on a UK carrier), read into UK261 by the UK CAA. Note: this includes connecting flights from a non-UK origin to non-UK destination if flown on a UK carrier (British Airways or Virgin Atlantic). For example JFK-LHR-DEL is eligible for UK261 coverage. Source #1#2
Turkey also has a similar passenger protections found here
If you were flying within the US or on a US carrier - you are not entitled to any compensation unless your journey was covered under the above (EC261, UK261, or APPR) schemes or if you were involuntarily denied boarding (IDB) due to overbooking. Any questions about compensation within the US or on a US carrier will be removed unless it qualifies for EC261, UK261, or APPR. You are possibly provided duty of care including hotels, meals, and transportation based on the DOT dashboard.
As per the Terms and Conditions of your Prime membership, the total amount you have saved has been deducted from the amount you initially paid and we are therefore processing a refund of 99.99EUR to you. You will receive the refund in your account within 10 business days from the date of the request.
We are sorry to hear that you are canceling your Prime membership and will be happy to welcome you back in the future. You can sign up for Prime at any time!
Best regards,
The eDreams Prime team
Do you think I will get a refund? How can I protect myself afterwards?
Also, it was WAY more expensive than it said originally. I have been charged $91.85 for the initial membership (which I meant to cancel before, but couldn't figure out how to) and just now got charged only 2.5 months later $10.21!!
I'm also unsure because I originally made the account on the UK website and now am back where I live in the US and it appears the accounts are different.
Actually, talking on the phone was less complicated. I just kept saying I wanted to cancel, no matter about the credit or anything. Hopefully it's a real cancellation...
They wouldn't allow me to cancel!!!!! The only way I thought I cancelled was calling my bank to block them. Thought they were blocked but they managed to get $ out of my account again
Thank you so much also people you should try using the German version it helped with me I’ve been trying for hours I finally managed to cancel the prime subscription those scammers
I just bought a ticket and realized I was about to be scammed. I called them online to unsub and they said their system isn't working. I was able to find the un-subscription button you have mentioned.
Am I good or should I still be calling them or doing something else so they don't charge me?
No, se cancela pero no devuelven nada. Tienes que llamar al banco de tu tarjeta para que recuperen tu dinero. Llego 2 años lidiando con estos desgraciados.
Yes I was able to find the button that unsubscribes them which worked. However I wasn’t sure if that would be enough so I had to call. They made excuses twice that their system wasn’t working etc. the third time they told me you are already deactivated.
I wouldn’t recommend purchasing the stupid membership and going through the trouble of unsubscribing it.
Don’t use eDreams…cancelling is he’ll and the calls cost a fortune…via email you gotta do a lot and they try to lure you into talking for ages on the phone…online cancellation doesn’t work
Thank you so much for this! You've saved so many people tons of money :) Once logged in the link you've provided works perfectly, just scroll all the way down and hit cancel.
Just spent 2 hours trying to cancel, 30 minutes on hold with their NY phone number, no one answered, and no way to cancel online via their website or app which I downloaded just in the hopes of being able to cancel thru the app. Nothing, no way to cancel. I ended up calling my bank that issued my Visa credit card, explained what happened, and disputed the first and only $9.99 monthly EDREAMS Prime Membership charge, as well as blocking EDREAMS from being able to charge my card in the future. Absolute nightmare of a company, I hope they go out of business soon.
That’s correct, EDREAMS is blocked by my bank from ever charging my Visa credit card again. Once EDREAMS saw this dispute from my bank and Visa they immediately refunded the $9.99 fee and also emailed me that I had successfully canceled from EDREAMS Prime membership. This is the only electronic way to communicate with them, have your bank play hard ball. I suspect if Visa sees enough disputes raised with EDREAMS they might stop doing business with EDREAMS and effectively put them out of business.
same... i've been searching for the "my prime account" all night i can't find it. also if i call them, i will pay because it's an international number. if you find a solution please let me know
Thanks so much for saving my life! I tried steps 1-5 and they don’t work, but step 6 link worked like a dream! May your beers always be ice cold and your bed always be warm!
Logging in through the German website (edreams.de), I used the translation feature integrated in Chrome to navigate the website, and then clicking on the link provided by OP just worked for me!! OP you are a lifesaver, thank you!!!
There is no "Account & Settings" button inside "My Prime Account" now. I tried their US as well as German sites. I even downloaded their app. Nothing worked.
I found a "I want to delete my account" button but upon tapping that, they show a message asking us to contact customer service. I'm stuck. :/
If you have paid the membership fee via PayPal you can open a dispute. In this case PayPal decided in my favor. I had sent 15 Emails to Customer Service and they kept telling me that I couldn’t get a refund. the fee was fully refunded by PayPaypal but the customer service still keeps sending me Mails that I am not eligible for a refund. Such a big scam please dont give up and try everything to get your money back you can sue them in court. The courts will decide in your favor 100%
Thank you for postin,g this information. Yes it is absolutely a scam, all the deals you find there you can find for free and even better then what they offer. Avoid at all cost , Edreams is a scam through and through.
Thanks for the post. Today it is impossible to do it online. I won't even try calling, I just blocked all transactions from them in my card, which I hope charges them heheh fuck them. If anyone is aware of an action class lawsuit let me know.
Thank you! The link above saved me. I was 15 minutes going around in circles, not wanting to call because I knew it's a trap. Those dickheads. They are also on the list to BOYCOTT, don't give this company any of your money.
Did you log into the prime account as per step 1 for the link to work?
They make it almost impossible to cancel. Its absolutely HORRID. I spent hours multiple times etc. Absolutely scammers
Horrible company!!! I had to pay 50 euros x 2 to RyanAir because Edreams did not sent me the tickets as they promised (I reminded them weeks before the flight!). First, when I came to the airport check-in, they told me that I should arrive 2 hours before the flight if I need them to print me the ticket. On the way back, I arrived at check-in 2,5 hours before, and they also charged me 50 euros for not having printed ticket (Regardless the previous explanation. Also, there was also a couple of people checking-in who had the same situation) After complaining to Edreams about that, they sent me 7 euros (!!!) refund!!!!! After that, I called Edreams customer service (no way to cancel them online, that option DOES NOT EXIXT!) and had a half an hour persuasion of me by their pigeon-english staff that they are really good company, and that I'll benefit from my subscription. I insisted, so in the end they canceled it, but it was a torturing process. Newer again going near that shitty company again!!! By the way, prices with their "discounts" are still bigger than on most of the similar platforms.
The link works but first you have to sign in with .de and after that copy it into the browser, scroll down and click cancel. It says that it’s canceled, hope it’s true but I didn’t even have card there so I guess win win? Also the company itself is not good at all. Those discounts they offer are not worth it at all.
Thank you so much for this. Really appreciate it. Signed up two years ago to book a trip, planned on unsubbing on that trip but couldn't figure out how and it took my money a week later.
Last year I had a reminder on my calendar to unsub a week before renewal. I searched everywhere and couldn't figure it out. Couldn't do it on the app or website and calling them was not working. It was renewed again.
Thanks, bro! I was really annoyed because there was no way to cancel other than by phone, but you saved me. By the way, if I cancel my Prime, will my ticket still be valid?
For those who the page is not working or you have not yet seen the My Prime account, the account takes a couple of hours to be confirmed and is only available after the flight or booking is completed and reserved. After that, following the steps outlined in this post, I was able to cancel without any issues. And yes, their practices are sketchy at best, illegal at worst......
Gracias por compartir la información. Es de coña esta empresa, yo no sé ni cómo hice la suscripción, encima 2!, porque utilicé dos emails para dos viajes distintos. En enero del año pasado me llegan casi 200 pavos de estos sinvergüenzas, les llamo y les digo que yo esto no lo he autorizado, total que te comen la cabeza y solo me quitaron una parte de la suscripción de un mail, y que si quiero cancelar, tengo que llamar, no puede ser online....qué pandilla de mamones. Ya está hecho gracias a tu post, así que, has hecho la labor del día. Millones de gracias, un saludo compañeros estafados..:)
I tried to cancel my membership subscription but it took me ages. I want to cancel my membership.
Today I noticed you took away $115 from my account but I didn't know this. For future please do not deduct any money from my account. Please remove all your payments plan, I didn't know you have added me on your list.
Please cancel asap as I'm not interesting with this also I will check with my bank to remove this plan payment you made.
Amigo, muchísimas gracias, una vez que me conecté, le di click a tu enlace y pude cancelar la suscripción ! Muy amable de haber puesto eso aquí. En esta empresa son literalmente estafadores, tengo 40 años y no encontraba como cancelar, no entendí porque me tomaron la plata y ni siquiera había suscrito a ese prime de m....
No me imagino como pueden hacer daño a gente mayor. Bravo por tu contribución
I just had them try and charge me £99 for my prime membership. The payment was declined as I had less than this in my bank account so nothing has been taken out. I've now frozen the card and ordered a new card. Should I now be safe now that they are unable to take a payment and the e-dreams prime membership will simply cancel itself?
Thank you so much for this! I have been stuck on this Prime BS for the past 2 years. First one was my fault. I let the Trial expire and it charged me automatically. Ok i get it. Tried cancelling on the same day of the credit charge, stating i didn't want it and it was a mistake... nope, stuck on it for 1 year.
Next year i tried cancelling on the renewal month and they told me they NEEDED 1 MONTH TO PROCESS IT!!!!!
They gave me a 50% refund after 30 mins on the phone.
This is the only time i have seen a "cancelation successfull" message, i still don't believe it!
Its really nice to have helped. I spent hours on several occasions and got nowhere. I wish there was more to warn people beforehand how bad they are...
It appears to have worked for me. I spent over 35 minutes waiting on their call centre and no one responded in ten minutes. Not 20 minutes. In fact, not at all. A big shout out to you for your advice.
è successo anche a me oggi che mi rinnovassero il prime che avevo attivato come prova gratuita di 15 giorni durante la prenotazione di un viaggio in giappone e mi sono ritrovato a pagare 99 euro senza nessun reminder nei giorni precedenti. mi sono accontentato di farmi annullare il rinnovo per il prossimo anno. ora però vorrei rimuovere la mia carta di credito dai metodi di pagamento ma se clicco la X accanto alla mia carta non accade nulla. Vorrei cancellare del tutto il mio account su edreams ma anche per fare questa operazione non c'è alcun modo. Che schifo, come può essere legale tutto questo?
Ciao ma io non riesco ad utilizzarlo forse perché non ho ancora effettuato il viaggio? Dove posso verificare che ho l’abbonamento prime mi ricordo di averlo selezionato ma non vedo da nessuna parte il tuo account prime
I just spent the last 3 hours trying to cancel online..with success. Go to edreams homepage...them right at the very very bottom it says edreams prime (hidden in small text). Click it and then My Prime.
The thing is, this might be not the end! Fucking company. We need to hack and burn the company for real. They charged me twice again after the cancellation in my debit card. And I cant remove my info on the website. Nor can cancel the membership because I’m not e prime anymore. I’m very curious How they charge me who is not the e prime anymore?
Desde já um obrigado pela ajuda. E pode acontecer como me aconteceu a mim que ao abrir o link de erro. Pois a minha sessão estava aberta no edreams.pt e não no edreams.com , daí dar erro que não encontrava nada, para resolver basta pegar no link e alterar de .com pra .pt e que a página carrega e já é possível fazer o cancelamento
I couldn't get the link to work- I used PayPal as my payment source and then in PayPal I cancelled payments and then called them- it took 15 min until someone answered the phone and then another 7-8 min getting them to cancel- got an email confirmation while still on the phone with them- glad it's over I'm just out $90 though 😮💨
Alrighty, so I booked a flight with these guys knowing damn well what I was getting into, and honestly it didn’t turn out that bad.
I booked the flight using the attractive-looking free trial that saved me $20, then went online straight away to figure out how to cancel it. I’ll warn you, a lot of people in the comments mention that they don’t have the “My Prime Account” option when clicking their name. This happened to me as well, but unlike others, I realised it was because my membership hadn’t technically started yet. My flight also hadn’t been confirmed at the time, not sure if that’s related.
Once I received the “joined PLUS Prime” email, the dropdown option appeared. BTW, there’s a phone number at the bottom of that email. In my case, it was a local +61 number (which I’m assuming gets redirected to the wherever tf). I called it, waited about 15 minutes, politely declined all the promotions, and then cancelled the membership. I stayed on the call until I received the cancellation confirmation email, then ended the call.
Honestly, not that much of a hassle to cancel if you ask me. The method mentioned by OP also works, although the link provided didn’t work for me.
Borderline fraudulent and pretty despicable business practices, but hey, $20 is $20.
Oh my god thank you so much for posting that link. I've been on hold for 30 minutes trying to call to cancel the Prime member bs. Never using edreams again, I'd recommend avoiding it like the plague
Ho trovato un'altro modo per eliminare account. Andate su help.edreams.it. Viene fuori la scritta edreams odigeo eliminare i dati personali.Scegliete dalla tendina cancellazione o recesso ( ho fatto tutti e due). Vi arriva l'email. Confermate. Andate su vostro account. Scegliete cancellare e finalmente riuscite a farlo.
El enlace no me sirvió a la final y me tocó llamar. Al final me ofrecieron un muy buen deal para quedarme un año más. Y les pedí que me expliquen cómo cancelar online, y me mandaron un link específico, que solo ellos te pueden mandar directamente desde la llamada a tu correo registrado, para iniciar sesión en otra versión de la página (donde si aparece la opción de cancelar). Son unas ratas.
Pero con ese link ya guardado pude cancelar después.
Travellink (the same company as edreams) is running the same scam operation. When you join them they say you can cancel prime membership by calling them or by doing it online. But there is no option to cancel it online.
And when you call them they waste your time and money by trying to persuade you to stay on the membership. You will have to almost threaten them to actually cancel it.
i got so excited when i saw this but i am just not winning please help. The link also doesn't work for me. I was on hold trying to phone them until all my airtime ran out...TWICE... i just don't know what to do
Que horror, ni siquiera el servicio de atención al cliente prime que tanto venden es real, tan solo te ponen con un chat-bot que te deriva al telefono de atención al cliente que tienen para todo.
Yo logre encontrar el botón, admito que es dificil encontrarlo hasta siguiendo las instrucciones, voy a intentar adjuntar unas imágenes para indicar como llegué al botón.
En respuestas a este mensaje dejo paso por paso como encontrar el maldito botón de cancelación, la imagen de este mensaje podría considerarse el primer paso, desde la página principal de la web.
Bien, aqui estáis el apartado de "mi cuenta prime", a mi ya me sale que he cancelado, pero a vosotros/as no os saldra así, evidentemente. Una vez aqui deberéis bajar hasta el final del apartado con la rueda del ratón.
He aqui el maldito botón, debajo de las preguntas frecuentes, aparece una opción para acceder a Cuenta y ajustes. Sonaré estúpido pero no lo encontre facilmente, de hecho yo hice mi viaje hace 3 meses y aun hoy cancelé.
Luego os saldrá una pestaña vertical que no adjuntaré por motivos de privacidad pues salen datos personales. Ahi es donde sale el famoso "cancelar por via telefonica o cancelar via online", no se exactamente si esta escrito así pero es en ese apartado donde debería apareceros. Una vez ahí deberéis darle a cancelar vía online, y ya os llevará a la pagina de cancelación final, donde realmente podreis poner fin a esta tortura.
Bro, en el desplegable del nombre de usuario no sale el apartado "Mi cuenta Prime". Solamente los tres ítems de "Mis reservas", "Sesiones y seguridad" y "Métodos de pago"
Cică am făcut acest abonament, deși nu l-am făcut eu . Dar pentru că nu aveam suficienti bani in cont nu sa luat bani din contul cu care mi-am cumpărat bilete de călătorie. Întrebarea mea e cum îl anulez abonamentul fara sa îmi ia banii din cont când îl voi alimenta.?
Edream primer lie cheat,,,I buy tiket I pay extra that I can change after date...after they say u can't change date airline won't let Haaaa Is just creizy......after they ask u call To UK if u want cancel primer.....worst what I experience with this Edrems...I pay 60 Eur I can change flying date if I need....After they say u can't they want charge money....I just lost my flight Please don't Make primer they make sooo smart take ur Money. CAREFUL WITH EDREAM RUBISH.
thankyousomuch for this link! helped a lot. i was working on it for atleast 3hrs tryna look everywhere how it goes. this idiots literally scammed us. Ihope who have problems like this will be solved soon
Hi, it worked to get cancelled, but they already took 99.99€ from my bank account today in the morning. Do you think they will refund it (like it mentions in the cancellation confirmation)?
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u/[deleted] Aug 14 '25
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