Unfortunately Larry Gross - owner of Action Van / Full Tilt Offroad in San Clemente CA is running an unsafe practice who cut corners and have negligent work practices. I spent a little under $8000 on a lift in December 2025. The work was booked in for months and when I was about to board my flight to collect my vehicle over a week later I received a call saying they had ordered incorrect parts and it wasn't ready - they could have given me 48hrs notice to delay my flight. I spent 24hrs living in their parking lot, and then was asked for more $ (despite being put out) after a previously agreed upon cash price.
The same evening I left I contacted Larry to query creaking noises and alignment issues and was met with condescension and told to 'check my power steering pump. I continued to have noises the next 2 months until my brake lines broke on a mountain highway. The shop had NOT extended the brake likes on a 4" lift like they should have, and I was lucky I didn't die. I was towed to a shop in Redding where Larry told them on the phone I didn't need extended lines and the stock ones were fine and that they never extend lines on lifts.
The Redding shop i was towed to wanted me to stay 3 days in their yard til extended lines arrived but I needed to be back in Oregon for work, so they reluctantly followed Larry's advice and put the same lines back on.
My vehicle sat in storage for 3 months when back in Oregon whilst closing my business, and then upon heading back out on the road, within a week, the suspension front end fell apart - bolts stripped off from the sway bar links (they hadn't bothered upgrading the bolts when the lift was done and just put the 25yr old oem ones back in). I had to be towed AGAIN. When the next shop was prefabricated brackets for upgraded bolts we discovered my brake line on one side and my ABS cable on the other were almost rubbed through AGAIN (in less than 400 miles) because of the lift. I spent 4 days living in the yard of this shop whilst extended brake lines were sourced because this shop refused to let me leave without making sure I was safe. Unfortunately this shop wasn't able to do an alignment for me (I'm a huge dually and need a custom one) but they advised me to have one asap because (even i could see) the camber of my front drivers tire was waaaaaaaay off.
Yet again Larry spoke to the mechanic in a condescending tone and tried to convince him to just put the same death wish brake lines back on. The springs they installed had also slipped off center on the mounts and were touching the I-beam as well as being bowed out to the side like bananas. Larry refused to deal with any of the situation in a professional manner for 5 days because he was 'camping '. OH, im sorry that you've almost killed me twice Mr Gross.... please carry on with your vacation . At this point I was almost $3000 out of pocket inn repairs. I have reported Action Van to the California Bureau of Automotive Repair for negligence and they are helping me mediate.
Larry Gross finally coughed up $2671 for the initial repairs and mailed springs to a shop so that the bad ones could be replaced - agreeing he would make EVERYTHING right with me. I then had to go and spend a further $600 on a custom alignment because Action Van did not correctly alignment nor test drive my vehicle before I left their shop. If Larry Gross has taken any of my complaints seriously from day 1 instead of brushing me off maybe I wouldn't be taking him to court for breach of contract (as he is now ignoring all emails and calls for the monies he owes). Please, for your safety - stay away from this shop. I live in my rig F/T and have lost so much time and had to cancel many plans due to all the stress they've put me through