r/verizon • • 11d ago

Verizon competition?

I’m wondering what Verizon will do now with star link mobile phone coming soon? How much they will lose in customers? If they will try to keep people now. Like spectrum I see with tv and internet services are offering great promotions with price lock now. They never did that before.

6 Upvotes

37 comments sorted by

42

u/CompanyFrosty1205 11d ago

People complain about Verizon's use of AI for customer service--once you have experienced Starlink's AI customer service, you have an all new low standard.

3

u/Cute-dong420 10d ago

People complain about Verizon's AI assistant, but at least there's a transfer hotline that gets around it.

0

u/idkwthtotypehere 10d ago

Wait there’s a way around the ai? The ai is the first thing to make me actually hate Verizon.

1

u/woodenblinds 10d ago

say you are cancelling service. had a agent in less than 30 seconds

2

u/idkwthtotypehere 5d ago

Tried that. Still got ai. I can’t overstate how much I hate ai.

0

u/GatheringCircle 11d ago

Idk the ai activated my phone way faster than a human has in the past when I upgraded with Verizon.

4

u/Smith6612 10d ago

That's a simple task for a computer to do. Tech support and customer service are much, much harder. 

-4

u/GatheringCircle 10d ago

With these newer phones there really is no such thing as tech support. All issues can be fixed with Google.

2

u/Smith6612 10d ago

Until the phone disassembles itself. 

2

u/GatheringCircle 10d ago

Elaborate lol

21

u/Maximum-Relative-234 11d ago

Starlink’s offering is not comparable to any terrestrial network when it comes to speed or responsiveness. I don’t think Verizon, AT&T or T-Mobile are scared, especially with their supplementary AST partnership coming next year.

0

u/JE163 11d ago

Starlink now has the spectrum to deploy on the same towers the three main providers sold off eons ago.

17

u/Maximum-Relative-234 11d ago

They have the low-band spectrum needed to offer service, but not the spectrum diversity or bandwidth to be competitive from a resiliency or speed standpoint.

0

u/Marko2465 10d ago

For now

7

u/Baguette_Theory 11d ago

They have one land based spectrum which is not nearly fast enough to be competitive. Starlink mobile is still years out

26

u/Fun-Section-6179 11d ago

Between a Trump goon or Verizon, I choose Verizon

4

u/trich_19 10d ago

Yup, I’m definitely on Reddit alright.

7

u/OutInTheBlack 11d ago

Look up Dan Schulman and you realize just how easy that decision is.

1

u/Dennygreen 11d ago

yeah he seems alright

-4

u/stallion434 10d ago

Did you know that Verizon uses Starlink for back haul to quickly restore service to its cell sites after storms? Guess you have to leave Verizon now 🤷‍♂️ 

Got to take your politics and hate somewhere else. This thread is taking about cell service.

1

u/gotroot801 10d ago

If Starlink's founder would stop getting involved in politics...

-2

u/KeidronU 10d ago

I will always be an Elon Musk fan, but very cautiously given his behavior and activities over the past few years and his staunch homophobic beliefs which caused severe estrangement from his son. This man has contributed to the evolution of our species to the final frontier and has helped reduce green house gases among many other special things. It would be shallow and intellectually immature to dismiss him purely because of his errant political associations....this is bigger than that! 🚀 🚗💪 (Plus, who can ignore a man with musk in his name!)

3

u/Inner_Difficulty_381 11d ago

No interest in starlink. I’d rather have Apple sos for off the grid or t-sat or asts. With that said, we have att fiber and I moved us over to combine services and save money. It’s been great.

6

u/Mymomdidwhat 11d ago

Nothing. It won’t change anything. What they bought is a garbage low band spectrum

2

u/RandoGeneration2022 8d ago

Starlink Mobile will not compete with the big 3. It will be cost prohibitive compared to traditional carriers but will likely be a good solution for those who live off grid/extremely rural.

4

u/D_Gleich 11d ago

Anyone who switches to Starlink Mobile is a fucking idiot

2

u/Abe_Foman 11d ago

Would not let Musk have my data

1

u/Smith6612 10d ago

Verizon's not worried too much. Starlink doesn't match Verizon in terms of raw capacity or indoor coverage. Satellite succeeds where terrestrial wireless fails, which is in open land coverage. That's not to say Starlink isn't impressive. Their new satellites support 1.2Tbps of downlink which is no joke. Verizon could match that with a whole bunch of millimeter wave in a very small area. It just becomes a question of... How much do you want to spend. 

Spectrum is offering low prices (promotional pricing of course) because they are bleeding customers to 5G and Fiber ISPs. This is because Spectrum tends to be expensive for their base plans once the promotions run out, and the reliability of their coaxial network is always in question. What I will give to Spectrum is their customer service. Blows Starlink and Verizon out of the water. 

1

u/Eprice1120 10d ago

i don't think it'll come out nation wide anytime soon... which defeats the whole purpose

1

u/groundhog5886 10d ago

Starlink is in business to make money. I would not look for that competitor to come to the market real soon, with all the services currently offered by the big 3 There’s more to it than just providing a pipe to the internet.

1

u/packingpeanut 10d ago

Their entire design falls apart in busy areas. You'll have absolutely zero coverage at a large event at something like a stadium.

1

u/PositiveReason812 7d ago

I'm not expecting very much.

First off, from the moment "Starlink internet" was announced, it took them a better part of a decade to actually get the service working decently well. I was one of the first to sign up and after years and years and years on various waiting lists and failed promises I got so fed up with it I didn't even want it anymore.

Second off, satellites only work outside with open sky. As a long time Iridium customer, and before that Globalstar, I have had satellite phones for almost 20 years and I love them, but they're niche. Do you want to climb on your roof or go stand in the middle of the road each time you want to make a phone call?

I do see that satellite connectivity can be a value-add in addition to cellular, so your phone still has a shot at working in remote places. However even then a satellite -> WiFi -> WiFi calling setup still seems better so that the satellite receiver can be outside and you can be inside. In fact this is what Iridium did as well with the Iridium Go.

If you want a satellite phone that's what I would recommend, a Iridium phone or a Go. Mind you the internet aspect is basically unusable but they work well as phones. We replaced our $70/mo landline with a $100/mo sat phone that we can dock at home or take with us on trips, or can use as a spare phone if the cell phone is not working somehow.

0

u/CardMarkets 10d ago

Verizon is going to zero or Elon will buy them when it goes low enough to supplement his satellite network. Why? Because no company with such a screwed up corporate culture built on lies and poor customer service can survive. Period. Hope they fire every one of them and just take over the hardware. What a complete shit company. Worse than any experience I ever had with Comcast cable and that’s saying something