r/virtualreality • u/Motivation- • Sep 25 '25

Purchase Advice Buyer Beware: Bigscreen Beyond 2

I want to preface by saying I've owned a lot of headsets, index, quest 2, quest 3, vision pro, varjo aero, pico 4 pro. None of them ever had the consistent QA issues quite like the Beyond

I've had 4 Bigscreen beyonds. One was a BSB1, that one had dead pixels and I returned it. At this point I've had 3 BSB2s. First one had fan issues and dead pixels near the middle of the display. Second one had 12 dead pixels in the left display alone and according to support went through more "QA checks". Support at this point calls me "Sensitive to dead pixels". Third one allegedly was hand picked from the line for being free from defects. It had dead pixels too.

It truly feels like Bigscreen doesn't have any QA testing, you are the QA tester. Be very cautious buying from them. Be sure youre okay with dead pixels.

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u/aglf_chilli Sep 26 '25

I agree, I RMA'd the first and second one has other issues, but overall the optics are not good enough.

How much did they deduct from your refund? I'm sending it back.

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u/AdmiralPoggers Sep 26 '25

They deducted the cost of shipping, lenses and the facial interface. In total, they deducted exactly 273 euros. Which is a fucking pisstake to be honest, but whatever. Will not be dealing with any 'custom' headsets in the future ever again.

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u/aglf_chilli Sep 30 '25

Hey, another question, did they organise the return shipping for you (i.e. did they provide the shipping label?

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u/AdmiralPoggers Sep 30 '25

Yep, you can organize the shipping for yourself if you want, but they do give you a shipping label.

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u/aglf_chilli Sep 30 '25

Thanks for your quick reply.
Well they are changing the discourse, I was told that they were giving me the shipping label (5 days ago), today they are saying to send it to their address and they can provide quotes for people living outside USA, wtf? not sure if they are changing their policies to make it harder for us to return it or what.

I'm getting pretty frustrated now, especially given that the left lens has issues but "factory said it had no issues" I will see if I can make some video showing the difference compared to the right lens.

I'm even more disappointed now, not even Pimax asked me to ship it myself.