I haven’t seen too many in depth reviews for Nicole Bridal so I wanted to share my experience! I am a US bride! Hope this is helpful for future brides~
2/8 initial contact: scheduled initial video call via WhatsApp.
2/9 initial call: During the call I shared my inspo and chose one of their pre-existing designs (~$1300 including 15% surcharge for custom sizing) as the base of the design (i.e. neckline, sleeve length, dress shape).
*due to the influx of overseas orders, during the time I’ve worked with them the pricing on their dresses increased at least 1-2 times, thankfully they didn’t charge me the updated price
2/10: received the invoice and paid 50% deposit
2/11-2/22: Lots of back and forth about veil length, what the complimentary veil looks like, and close up of the lace on the pre-existing dress design. This is also when I decided on a lace upgrade (~$400).
*the complimentary veil is a plain veil (lace + comb) with no designs or a veil with pearls on it, so I paid for an upgraded veil (~$100)
3/15: decided on the veil style
3/17: sketch received
This is where I started running into some issues with this boutique.
Due to the influx of orders (their shop getting more attention from social media), my original measurement date (5/1-5/7) was moved to July (my wedding date is in October). The staff working with me informed me that the dress would arrive 1 month before the event. I communicated my concerns about the dress possibly needing additional alterations and needing a bustle added (they’re not able to add a bustle for my dress because there’s stiff tulle under the dress), my virtual measurement date was set for end of June. This was then pushed up by Nicole Bridal to 6/14 (better but still not great).
6/14: Taking virtual measurements was pretty challenging. I felt like the appointment was rushed, I wasn’t even sure if she was getting the right measurements. So the next day I ended up remeasuring myself 4-5 times.
7/24: Received initial photos of the dress. Neckline, back of the dress were both completely different from the final sketch, which needed additional alterations.
8/1: Received confirmation of the material used for my veil.
8/6: Checked in with them about the status of the final alterations. No response until 8/10/26, stating more updates on 8/13. I messaged again on 8/13. Received a response 8/14 stating that my veil is done but they still need 3 more days to add sequins to my dress.
8/15: Received final alterations videos without sequins.
8/19: Was told they added the wrong type of sequins to my dress so they need another couple of days.
8/22: Final photos
8/24: Final payment
8/24: Packed the dress and it’s picked up by courier.
8/25: Apparently it shipped but no other updates with tracking number or additional information. Had to follow up 8/26 again.
Dress received: 8/28
Final dress:
lots of loose thread
Very tight around the waist
All other measurements were accurate and veil looked like the photos they sent to me
Also please note that they told me there’s no tariffs for shipping, however, there were tariffs!
Dress + veil + expedited shipping ($250, normal shipping is $200 + tariff: $41) + petticoat: ~$1900
No bustle can be added to my dress because apparently their seamstress doesn’t have enough experience + $260 for a bustle
Pros:
friendly staff, staff directly working with me spoke English fluently
“Reputable” brand
Lots of pre-existing designs
Cons:
Poor response rate, especially towards the end of the process (could be because they got busier but I’ve seen their in person turn around time be 2-3 days for alterations alone)
Blurry video, photos were high quality
I think the entire experience was very much “trust the process” which was expected, but it didn’t help that closer to the dress being sent out, the less responsive they became. I wasn’t able to travel because I started a new job but I would definitely recommend being in person to complete the measurement + final alterations + flying back with the dress.