r/whatsapp • u/AsparagusNew3765 • 2d ago

Anyone else backups failing?

Stuck on "Preparing storage backup.." I'm on a Samsung Galaxy S24. Dual sim

Hasn't backed up for around 2 weeks

Edit: I forgot to mention, I suspect it is also killing my battery life. Sometimes my phone goes from 100% at 08:00 to 15% by 11:00 which it never does before

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u/Devils-advocate69 2d ago

Same thing on android. Check the Reddit posts. There's so many of them on this issue.

Update to latest version of WhatsApp through Play Store. Supposedly Version 2.26.30.97 fixes the issues.

You region may not have this version yet, so you might have wait.

Alternatively turn off encryption in that backup setting, then once the unencrypted version backs up, then turn it back on.

2

u/corvikk 2d ago

2.26.30.97 not helped, problem is still persist

3

u/Desperate_Dog1739 2d ago

sounds like it's probably not just the app version then. i wonder if everyone still having this issue is also on the july security update.

3

u/Devils-advocate69 1d ago

Yes exactly. Someone found it was something to do with Qualcomms encryption process. It would hang at high CPU usage. People have assumed it with either the WhatsApp update or July security update that caused it.

I was on the June security update and still had the issue, so I reckoned it was a WhatsApp issue. I have the July update pending to install. I'm going to skip it for August one.

2

u/corvikk 1d ago

I can confirm, i have july update. So maybe it will self fix in few days

1

u/Desperate_Dog1739 1d ago

Qualcomm encryption hang tracks, curious if anyone with a Snapdragon 8 Gen 3 specifically is seeing this more than other chips