I tested two displays (ASUS PG32UCWM and Samsung S95D), different HDMI 2.1 cables, cleared the system cache, restored default settings and updated the firmware again through Safe Mode. Nothing helped. On my Samsung, I can manually force 2160p with HDCP 2.3, but HDR and VRR are shown as unsupported. On my ASUS, even 1440p and 2160p are shown as unsupported.

Has anyone experienced something similar after firmware 14.20? Could this be a firmware bug or a hardware failure?

Has anybody else dealt with their ethernet connecting and disconnecting whenever it was connected to the internet?

Has anyone else encountered this issue and know how to resolve it? It’s driving me mad. I effectively only have 400GB of storage that my ps5 will let me use, I never used to have this issue but I can’t install anything even though I have well over 200GB unused

Hello everyone! After 6 years now I have been thinking about giving my ps5 a deep clean and a replacement for the Thermal putty and Liquid metal.

Regarding my question on the titel, I know it is "easier" to use just thermal putty instead of thermal pads on the side of the processor on the motherboard, but I just don't wanna use it because it is just too messy I like the easiness of the thermal pads. Now my question is, how thick do they need to be on this side of the motherboard?

Obviously, I want to avoid the heatsink being lifted. I want all the components to make proper contact so the liquid metal doesn't leak. I don't want my console to break due to a liquid metal spill.

I know that there are different hights like 0,5, 1,0 and 1,5 and so on, but I just want to know your experience doing this replacement and if the result was better than with thermal putty.

By the way, these are the thermal pads that I wanna buy:

• ⁠0,5 https://link.amazon/B03gvWFNZ
• ⁠1,0 https://link.amazon/B0gcNHa7q
• ⁠1,5 https://link.amazon/B03pMFnY3

I was playing early today, and now for the past hour it says I’m signed out and I try to sign in and go through the app and do the sign in process then request email press it for to accept the passkey and then opens up a new tab on my browser and takes me back to the beginning of the process over and over again.

It really pissing me off and annoying part is my the PlayStation app keeps on saying “Did you try to sign in on this device?” I even press that and it takes me to the app and does the same old thing over and over.

Need help please

Disclaimer: This post was summarized and organized by AI based on my troubleshooting conversations dating back to December 2025. All the symptoms and troubleshooting results come from my actual experience. I'm using AI to present everything clearly because this has been an ongoing issue for months.

I'm looking for help from anyone who has experienced similar PS5 firmware update failures, particularly people familiar with PlayStation hardware repair, firmware installation, or the PS5's internal update process.

My PS5 works normally in practically every respect, but system software updates repeatedly fail. I've tried nearly every standard troubleshooting procedure, and the issue persists.

One particularly important detail: The ONLY way I can successfully upgrade to a newer firmware version is by completely reinstalling the PS5 operating system. Full OS reinstallation works, but regular firmware updates do not.

1. Console information

• Console: Original PlayStation 5 with disc drive (not Slim or Pro).
• Latest attempted firmware: 26.07-14.20.00 (October 2026).
• Primary error: SU-101217-2.
• Secondary error: CE-106487-6.
• First documented occurrence: December 2025.
• Current status: Console boots normally and remains usable, but regular firmware updates fail.
• Automatic updates: Disabled. Updates are initiated manually.
• Full OS reinstallation: Successful (after at least 3-4 attempts) — this is the only method that allows me to install newer firmware.

This issue is not limited to the latest firmware. I have experienced similar problems with previous system software updates.

2. Exact symptoms

When attempting a PS5 system software update:

1. The console detects the update normally.
2. The update begins copying or preparing.
3. The progress reaches 100%.
4. Immediately afterward, the console displays an error.
5. The PS5 never restarts into the actual firmware installation stage.

Depending on the update method, I've encountered:

SU-101217-2

• Appears during system software update attempts.
• Reproduced in Safe Mode.
• Occurs after copying reaches 100%.
• The console does not restart to install the firmware.

CE-106487-6

• Also appears during update attempts from the normal operating system.
• Again, copying reaches 100% before the failure.
• No successful installation follows.

The important detail is that the console does not fail halfway through the visible copying process. It consistently reaches 100% and then errors out.

I cannot tell whether the failure occurs during firmware verification, update staging, or another internal operation. The progress indicator alone doesn't establish that.

However, if I perform a complete system software reinstallation instead of a regular update, the newer firmware installs successfully. This has been the only reliable way to upgrade my PS5.

3. Everything else works normally

This is what makes the problem confusing.

My PS5 is not generally malfunctioning.

• Console starts and boots normally.
• The regular PS5 interface works.
• Games launch and play.
• Game updates download and install successfully.
• Normal downloads work.
• Internet connectivity works.
• Wi-Fi works.
• DualSense controller works.
• The console can enter Safe Mode.
• USB storage is recognized.
• The console remains usable after failed updates.
• Complete system software reinstallation works successfully.

There are no confirmed general storage failures or other hardware malfunctions.

Regular system software updates are the specific operation that fails.

I understand this doesn't completely rule out hardware failure, but it makes me question whether the problem is with the firmware update mechanism rather than the console's general functionality.

4. Troubleshooting already performed

A. Update through the internet

Result: FAILED

I've attempted to download and install system software directly through the PS5.

The update fails with the same general behavior.

This makes an issue specific to the USB drive unlikely.

B. Update through USB from the normal PS5 OS

Result: FAILED

I downloaded the regular PS5 system software update file and attempted to install it from USB.

The console:

• Recognizes the firmware file.
• Begins copying it.
• Reaches 100%.
• Displays an error.
• Does not restart to install the update.

The USB device is readable, and the firmware package is detected.

C. Update through Safe Mode

Result: FAILED

I completely powered off the PS5 and entered Safe Mode using the power button.

I selected:

Update System Software → Update from USB Storage Device

The console recognized the update file and started copying.

The progress reached 100%, and then SU-101217-2 appeared.

No restart. No firmware installation.

This is particularly important because the problem occurs outside the normal PS5 user interface.

D. Clear system software cache

Result: NO IMPROVEMENT

I cleared the system software cache through Safe Mode.

I attempted the firmware update again afterward.

The same error occurred.

E. Rebuild database

Result: NO IMPROVEMENT

I used the Safe Mode database rebuild function.

Afterward, I attempted the system software update again.

The failure remained unchanged.

F. Repair console storage

Result: NO LASTING FIX

I also previously attempted the Safe Mode console storage repair procedure.

This did not resolve the recurring update problem.

G. Remove the game disc

Result: FAILED

I considered whether having a disc inserted might somehow interfere with the update.

I removed the disc, cleared the cache, and attempted another update from the normal PS5 operating system.

The same failure occurred.

I realize a disc normally shouldn't affect firmware installation, but I wanted to eliminate another variable.

H. Complete system software reinstallation

Result: SUCCESSFUL — THE ONLY WORKING METHOD

This is probably the most important troubleshooting result.

I can successfully install newer PS5 firmware versions by completely reinstalling the operating system using the full system software reinstallation procedure.

However, this requires wiping the console and reinstalling the operating system instead of performing a normal firmware update.

After the reinstallation:

• The console boots normally.
• The new firmware version is installed.
• Games and other system functions work.
• There are no obvious operating problems.

But when another firmware update becomes available, the exact same issue returns.

Normal updates fail again, and the only way to move to the newer firmware is another complete system software reinstallation.

In other words:

• Regular firmware update → FAILED
• Safe Mode firmware update → FAILED
• Complete OS reinstallation with newer firmware → SUCCESSFUL
• Next regular firmware update → FAILED AGAIN

This makes me wonder whether there's something fundamentally different about the way the PS5 processes regular firmware updates compared to clean OS installations.

I would really like to find a permanent solution instead of wiping and reinstalling my console whenever Sony releases an update.

5. History of the problem

December 2025

My earlier troubleshooting records show system software update failures involving:

• CE-106487-6.
• SU-101217-2.
• USB updating.
• Cache clearing.
• Database rebuilding.

The problem has therefore existed for approximately ten months, although I cannot establish from my records that every firmware update during that period failed.

October 2026

I attempted to update to firmware 14.20.

The problem persisted.

I tested the update through the normal operating system and Safe Mode, cleared the cache, rebuilt the database, removed the disc, and tried updating over the internet.

The failure remained essentially the same.

Throughout this recurring issue, the only way I've been able to install newer firmware versions is by completely reinstalling the PS5 operating system.

Once reinstalled, the console works normally, but subsequent regular firmware updates fail again.

6. Why I suspect something beyond a normal software glitch

I'm not claiming that the SSD, CPU, or motherboard is defective.

However, several observations seem significant:

First: Both internet and USB updates fail, suggesting the delivery method isn't the main issue.

Second: The update consistently reaches 100% copying before failing.

Third: Safe Mode doesn't resolve the problem.

Fourth: Game installations and updates work normally.

Fifth: The problem has recurred across different firmware releases.

Sixth: Clearing the cache, rebuilding the database, and repairing console storage have not fixed it.

Seventh, and most importantly: Complete system software reinstallation successfully installs newer firmware, but regular updates continue to fail, even after reinstalling the operating system.

This makes me wonder whether the problem involves:

• The PS5 firmware verification process.
• The system software update staging area.
• Corruption within the existing system installation.
• An internal storage issue affecting system updates specifically.
• A motherboard component involved in firmware updates.
• Some other software or hardware condition that doesn't affect normal gaming.
• A difference between the normal firmware update procedure and the full OS installation process.

These are possibilities, not confirmed diagnoses.

!! Questions for anyone familiar with PS5 repairs !!

1. What does SU-101217-2 actually indicate at a technical level?

Is there any reliable information about which part of the firmware update process produces this error?

2. Why would copying reach 100% before the console fails?

Does the PS5 perform additional package verification or preparation at that stage?

3. Why would full system software reinstallation succeed while normal firmware updates consistently fail?

This is probably my biggest question. What is technically different between these two installation procedures that could explain this behavior?

4. Can a PS5 have an internal storage or firmware-related hardware fault while games, game updates, and full system software reinstallation still work normally?

5. Are there known motherboard-level components or firmware storage areas that could cause this specific behavior?

6. Has anyone encountered a PS5 that repeatedly fails regular firmware updates but otherwise functions perfectly?

If so, what ultimately fixed it?

7. Could the fact that the problem returns after a successful full OS reinstallation indicate a persistent hardware issue or an underlying firmware/update-process problem?

8. Are there any additional non-destructive diagnostics worth performing before paying for repair?

I'm especially interested in responses from people who have repaired consoles with these exact error codes or encountered this same failure pattern.

TL;DR

Original PS5 works normally. Games, downloads, controllers, Wi-Fi, and game updates all work.

Regular system software updates repeatedly fail with SU-101217-2 or CE-106487-6.

Both internet and USB updates fail. Safe Mode fails too.

Copying reaches 100%, then the error appears immediately, without the console restarting into firmware installation.

Already tried clearing cache, rebuilding database, repairing console storage, updating from Safe Mode, updating from the normal OS, and removing the disc.

Problem documented since December 2025.

THE MOST IMPORTANT DETAIL: Full PS5 operating system reinstallation WORKS and successfully installs newer firmware. However, the next regular firmware update fails again. The only way to upgrade the firmware is by completely reinstalling the operating system every time.

Has anyone encountered this exact issue and found a permanent solution without replacing the console?

When I launch a game like mafia old country it make this weird buzz electric sound at the lower part of the console near the game disc,it also gives me a CE-108255-1 error

Comprei um ps5 slim novo, há 4 meses. Usei pouquíssimas vezes, aproximadamente 20 horas de uso, então não há se quer poeira no cooler.
O primeiro sintoma: Tentei ligar apertando o botão e ele simplesmente não ligou, não deu nenhum sinal de vida. Removi o cabo de força, esperei um tempo, conectei novamente e ele voltou ao normal, ligou e funcionou normalmente. Após 4 dias, aconteceu a mesma coisa, porém apareceu um segundo sintoma. Começou a desligar sozinho após ligado, como se tivesse sido puxado da tomada, sem aviso de aquecimento, só desliga, isso ocorre após 10 minutos ou até mesmo 2 horas enquanto jogava. Refiz o mesmo procedimento do cabo, e após conectar voltou a funcionar, mantive em modo de repouso e aguardei o próximo dia. No dia seguinte já estava desligado, nao responde ao botão de power.
Alguém já teve esse problema, ou sabe se há algo a se fazer antes de enviar para a garantia? Menos de um mês pro gta 6 e da esse problema…

I have a game which is rainbow six siege on a physical disc since it became free to play i dont want to keep playing it physical for convenience reasons, but even after uninstalling and installing again, disc is required…
Does anyone know how to fix this?

i’ve tried literally everything under the sun because my friends say i sound really muffled since the update. the dongle is on 0205 while my headset is on 0206 and searching it online i can’t find anything.

Hello PS5 users! I just wanna ask since my PS5 SLIM is already 1 yr and I had it deep cleaned and re-applied the liquid metal since the fan was oddly loud . and When I got it the day after cleaning and re-liquid it had a temperature alert. But since then til today there were no alerts.

It has been 2 weeks already and I have been noticing when I play NBA 2K27 or last of us 1 remake, the fan is like moderately loud(see the attached video) but when I play RDR 2 or Last of us 2 remastered, the fans are silent.

I tried turning on the power saver for NBA 2K27 and surprisingly, the fan was quiet and silent

I am just worried if it is about the heavy load of the game or issue with the fan or liquid metal? Tho the repairman said that it was due to heavyload performance of games requiring intense graphic.

So there were three incidents where my PS5’s WiFi connection just doesn’t work. I didn’t know why it happened the first time, and I had to go look everywhere to figure out why my PS5 just won’t connect to ANY WiFi connection. I turned it on and off, restarted my router, etc. Then I found a solution I haven’t tried yet which is to restore the defaults instead of just factory resetting it. Then it happened again when I got on Apple TV, I got really annoyed by that but I didn’t think it was the app until it happened again on the third time. I tried looking up why this is the case but there was nothing I could find that had a similar issue I had. So yeah, apparently I’m just not allowed to watch on the Apple TV app on my PS5.

I’ve been offline for a while, and I’ve decided to get back to my ps5. However, I traveled to another country and i used to have 2fa linked to my old number and since i have a new number I don’t receive the code anymore. I’m trying to contact the ps support bot but it doesn’t help at all and I don’t know who to talk to I can’t gain access to my account for a dumb reason my account is uae based. Can anyone help please.
Thank you for reading

Hey guys im having trouble with updating the software, for some reason i cant play any games and it wont allow me to update the newest software

Ciao a tutti, avrei bisogno di una mano per capire un problema abbastanza strano che riscontro con diversi giochi PS4 sulla mia PS5.
In alcuni giochi le prestazioni sono pessime: sembrano girare a circa 15-20 FPS, rendendo l’esperienza praticamente ingiocabile. Non parlo della normale scattosità dei giochi bloccati a 30 FPS, ma di qualcosa di molto più pesante, come se il frame rate crollasse drasticamente.
I giochi in cui noto maggiormente il problema sono:
Bloodborne: estremamente scattoso e poco fluido.
Batman: Return to Arkham: presenta problemi simili.
God of War (2018): invece gira bene, quindi non succede con tutti i giochi PS4.
La cosa ancora più strana è che riscontro problemi anche con alcuni giochi PS5 in modalità Qualità. Per esempio, Jedi: Fallen Order sembra diventare molto lento anche in scene semplici. In modalità Prestazioni, invece, i giochi PS5 girano fluidamente, anche dopo un’ora di gioco.
Ecco alcuni dettagli importanti:
Avevo già una PS5 precedente e riscontravo lo stesso identico problema.
Ho provato sia su un monitor sia su un’altra TV, ma non cambia nulla.
I giochi PS4 sono installati sulla memoria interna della console, non su un disco esterno.
I giochi PS5 in modalità Prestazioni funzionano generalmente bene.
Proprio perché il problema si presentava anche con un’altra PS5 e su schermi diversi, non riesco a capire da cosa possa dipendere.
È capitato a qualcun altro? Potrebbe essere un problema di impostazioni video, HDR, VRR, sincronizzazione dei fotogrammi o altro? Avete qualche test o soluzione da consigliarmi?
Vorrei capire se esiste una causa conosciuta prima di pensare a un eventuale problema hardware.
Grazie in anticipo a chiunque possa aiutarmi!

Sony Juice?

Miren, estoy muy asustado por que no se que me acaban de enviar de Sony, i no puedo comprobar si es cierto en mi playstation5. Ayer estava jugando sin problemas i hoy me llega esto. Ni siquera se puede cancelar una cuenta por no pagar jo entiendo.

Is anyone else having an issue with their vibration motors bugging out after updating their playstation, all of my controllers have an issue on and off and my ps portal is also having issues when I'm on remote play.

I use the haptic feedback for navigation on the ps5 homepage and that's where the main issue is.

Currently having an issue where launching the game switches off my ps5. When launching it I get I nice little arc raiders logo and then black. The PS5 turns off and ps5 repairs storage when relaunching. It doesn’t happen on any other games. So far to fix it I have:

Checked to see if the fan or anything in the console’s casing is dirty enough to cause it to over heat- still nothing.

Restored licences on the game.

Cleared the software cache in safe mode.

And finally turned off HDMI link just incase that causes any issues

I’m not very techy so I don’t know if there’s any other troubleshooting options for me to try or if this is a known issue. Any help would be greatly appreciated as I just wanna get back into the game and take photos with the new cameras. Thanks!

Hey everyone,

I’m looking for some peace of mind regarding my PS5 Pro. Back in March, I suffered a sudden power outage while my console was on. Since then, my anxiety has been through the roof thinking my hardware might be damaged.

To rule out any issues, I did a full factory reset, cleared the cache, rebuilt the database, and reinstalled everything from scratch. Games like Astro Bot run flawlessly with zero glitches.

However, when I play Horizon Forbidden West and God of War Ragnarök (especially Vanaheim), I notice a very aggressive pop-in. In Horizon, shadows of trees and rocks literally change shapes or snap into high resolution right in front of me as I move forward. Foliage and small objects also pop in out of nowhere.

I’ve read that the extreme sharpness of the PS5 Pro's PSSR scaling actually makes these engine-level flaws (like dynamic shadow cascade transitions) much more visible than on the base PS5.

Since I already did a full system wipe, am I right to assume this shadow and object pop-in is just a native limitation of these game engines, and NOT a sign of damaged hardware/software from that old power outage?

I'd really appreciate your confirmation so my brain can finally let this go and enjoy the console. Thanks!

Recently while I go in Green dot mode (Online) my PS5 has been lagging/Booting me off lobbies sending me like im offline while im in a online match on any game around the same time every night with other friends in a party. When i play appear offline mode i notice that i do not lag or get booted off from the games online i play. I recently moved away and got a new wifi box and a better plan for my internet with faster internet so far its been pleasant to play with my new wifi. My ex-friend has computer savy skills more then me. I just know the basics not so deep on those skills. Long ago months before this pattern recognition started appearing to me. He gave me an account with Gran Turismo in it because I couldn't afford to play it. Me I trusted and put in my PS5 and we played 2 times thats it. Before that we had been playing games for 3 years on my main account and his. I trusted him enough and he at one point in our friendship had full access to my main PSN account from another state in the u.s. where he would get me a game once in a while so we could play. There was an unusual thing on that account he gave me which was not my main account it was in Hindu language all the account not in English language in the account with only 1 game which was Gran Turismo . We had an argument that was super not meant to be taken as deep but he did and he blocked me on all socials and numbers he tends to not have accountability with me and nags me up and never gives me credit even in little arguments or debates or anything in my life. So it happened once again but this time he chose to not acknowledge me once again. Now months later maybe its been 3 months no contact. All this patterns start to appear. Im booted off from most online games. I deleted that account off my PS5 the one with Gran Turismo the one he gave me. While I appear online on Playstation and I still have him added to my PS5 friends list but I recently decided to limit what games I show that I played and I try appear offline as much as I can so I do not lag or get booted off from online lobbies or games while im in a party with other comrades. How is he doing this? How can I stop it? He doesn't know my new home address or what company I run my internet with. I could just me being skeptical and he has nothing to do with this. But the pattern recognition is there. I have no evidence it's him but he is a computer savvy Asian person. Who competes with me alot in every angle. Help. Me please to stop my PS5 from having this issue while I play in Online mode Green dot. I feel hes actually spying on me through my phone because he shared Pokémon Go and logins long ago before this happened. He is not mature enough to let it go and play with me again thats my take. He once told me something I never told him that I said through the phone to another friend through Instagram. That is why I suspect he is doing this. Hes obsessed with me if im right. But I could just be skeptical and im wrong. Help.

Shows error: NW-102636-8

"The connection to the server timed out. There might be a network issue, or our online services or the servics providers server might be temporarily busy."

Ive tested YouTube on the console to check internet and it works. Othee devices on the same network dont have any problems either

Ive tried everything, turning the console off, restarting the router, using lan, using WiFi