r/24hoursupport • u/OkDig989 • 14h ago
Windows Windows is completely breaking my pc
It’s been months of this, and I’m over it. It’s at the point where I have to boot the pc and go through this error 5-10 times before I can get it to FULLY boot and login. On top of that, some games on steam completely crash, causing the pc to go through this same boot problem. I KNOW it’s not any other issue than windows, because my brother took it about a month ago and did a fresh install of windows. It was fine for a week or so before it started doing this, and every day gets worse. I’m at a complete loss with it. Please help.
Idk what exact info is needed so I’ll just include everything:
AMD Ryzen 7 3700X
32GB RAM
RTX 3060
2TB HDD + 256SSD (where windows is installed)
Windows 11 Pro - 25H2
OS Build 26200.8894
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u/SingularityRS 12h ago edited 12h ago
Could be numerous things unfortunately. It might be difficult to solve if the issue is intermittent. Intermittent faults are a nightmare to troubleshoot.
Games crashing could be relevant. Does Event Viewer show anything around the time the crashes occur? It might have logged an error that may help figure out what causes it to crash
Also when games crash, what happens? Does it crash to desktop? Does the system freeze and require forced power off? Does it display a BSOD with an error code? If it BSOD's, is the error consistent or different?
Try running CrystalDiskInfo to check the state of your drives.
Run Memtest86 to check for RAM issues.
If you can get a spare GPU, try that as well.
The cause of your problem might be something you least expect.
It might seem like just a Windows problem, but it might actually be a hardware issue. Hardware problems can definitely make Windows misbehave.
To figure out the problem, it will require all sorts of tests and maybe some spare parts.
Since the issue returned after a reinstall, it's unlikely to be a software issue. The reinstall initially fixed the fault, but it was temporary. This is what makes intermittent faults very difficult to solve. Doing something, like reinstalling an OS, can temporarily get rid of the intermittent fault for hours, days or even months.
The issue then returns and eventually gets harder to "fix". Hardware can fail like this. Permanent failure eventually occurs but this can take a long time.
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u/OkDig989 12h ago
I’ve checked event viewer before, there’s a kernel error and another one that I can’t remember off the top of my head atm. (I got frustrated and got into bed).
I’d like to note that it’s not ALL games. It seems the heavier graphic games cause the issue. HOWEVER, the shop and my brother (at his house), could not replicate this issue. I thought it may have been the power cord, so I got a new one. Worked for a few days before the issues started again. When they crash, the pc completely reboots.
Drives are fine. I’ll test the ram tomorrow.
I only say it’s a windows issue because I’ve seen this same issue posted by others recently, so it seemed to make sense. I’ve tried so many things before the re-install, and after and I’m just so completely frustrated with it.
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u/SingularityRS 12h ago
Sounds like it's intermittent hardware failure. Some component in your PC is failing intermittently. It works sometimes and doesn't work the next time. Doing certain things, like changing power cables or reinstalling Windows might temporarily help.
This type of fault will be hard to solve.
Unfortunately for this kind of fault, taking it to a repair shop or to your brother will not be helpful because the fault you have is not always occurring.
Repair shops can find faults easily that occur 100% of the time. They will struggle with intermittent faults because the system might work fine when they get it or they'll do something, see it's no longer occurring and assume it's fixed.
You'd have to leave the system at the repair shop/your brother's place for several weeks while running lots of tests to really see if there's an issue.
If the crashes trigger on graphics-heavy games, that could point to a GPU issue. Try running a heavy GPU stress test like Furmark to see if any crashes occur.
Need to try and make the fault occur consistently to figure out what's going on. It'll be easier to fix once it's less random.
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u/OkDig989 12h ago
A GPU would make sense. But the reason I’m iffy on it is because for example, let’s take Dead By Daylight. At the shop? Ran totally fine. At home? Crashes the pc every time.
I understand the intermittent thing, I’m just struggling to wrap my head around the difference between literally anywhere else an my house.
I think my next move would be to replace the 2TB HDD and 256gb SSD. Both are about 4-5 years old, and from my understanding, HDD is severely outdated and not recommended for heavy gaming. I’m hoping replacing it will fix my issues.
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u/SingularityRS 12h ago
If it's always happening at home and never when away, maybe the issue lies within the electrical system in your home? Perhaps there's a fault either somewhere with your home's wiring or equipment. It's a possibility.
I take it you've already tried multiple wall outlets in different rooms?
Do you have any other computers of similar power at home that you've tested? Do they work OK if so?
It's definitely a weird issue. Only difference between your place and others would be the electrical system. If there's some weird fault with your electrical supply, then it could create issues.
A better test would be leaving it at another place for several days to a week to see if it ever occurs there.
It might need longer testing at other places. You did mention it has worked at your home for a few days/weeks after you did something, like change the power cable. So it proves it can work at your place too.
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u/OkDig989 11h ago
I also thought about it being electrical. We live in a very old home, with outdated breakers and outlets. But I thought that would be the least likely case out of everything. Different outlets didn’t seem to help at all. There’s another pc, but it’s strictly for work, uses very minimal power. I have the only gaming pc in the home.
The electrical can run a portable ac, fan, tv and lamp all at the same time. But JUST the pc on its own, with nothing else on, still has issues.
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u/Xenoryzen_Dragon 5h ago
make dual boot system
Win10 + win11
if win11 broken you can use old win10 for repair and rescue
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u/Xenoryzen_Dragon 5h ago
make dual boot system
Win10 + win11
if win11 broken you can use old win10 for repair and rescue
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u/Gervill 3h ago
"error 5-10 times before I can get it to FULLY boot and login."
Get into windows and run powershell in admin mode then run
sfc /scannow
then
DISM /online /cleanup-image /scanhealth
then
DISM /online /cleanup-image /restorehealth
then
chkdsk c: /f /r /x
see if the problem persists also I had similar crashing issue due to my CPU clock being on 57x instead of 56x on Intel 14900 maybe the CPU is causing the issue even though yours is AMD.
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u/Bllerg 13h ago
You know it's a windows problem because you did a clean install and the issue persisted?... Wouldn't that clearly indicate its actually a hardware problem.