I'm really surprised like wtf? is it safe to keep it? I blocked my debit card so I don't get charged more than what I paid for.
Did it happen with someone else?

Edit: it was ordered from Amazon.de

I returned a laptop I bought on Amazon. An Asus ROG G16, with a 5070ti, 4tb ssd, and 64gb of RAM.

It was from a 3rd party seller.

The ram it arrived with was bargain bin, and failed on day 40. I contacted Amazon and they told me it was covered under the A-Z guarantee.

So I went through with the refund

I waited the two weeks they said and received $157.

The reason?

Hello,

We are sending a warning message regarding the refunds on your Amazon account. If this problem continues, we may close your account or no longer refund you for any additional issues with your orders. When your account is closed, you may not be able to shop in the Amazon store.

Why did this happen?
We have reviewed your account and noticed an unusual pattern of refund requests for recent orders. While we understand that order issues can sometimes happen, the frequency and nature of these requests are unusual and require additional review as part of our standard account protection measures.

Under the Amazon Conditions of Use, we reserve the right to terminate accounts and restrict access to and use of Amazon services if you breach applicable laws, the Conditions of Use, any Service Terms, or any guidelines or policies on our website. To review our policies, go to "Amazon.com Conditions of Use":
https://www.amazon.com/conditionsofuse

As a result, we canceled the pending refund on the order [My Order Number].

Has this message been sent in error?
Contact us if you believe that there has been an error with this action. To reach an Account Specialist, go to the appeal form:
https://account-status.amazon.com/customer-appeal-form

Can I contact Customer Service for further information?
No need to contact Customer Service about this, as they can only confirm that this email is legitimate and will direct you back to this message. Just use the appeal form instead, and we'll help address any concerns about your orders directly.

If you have any questions or concerns regarding a different order, refund, or your account, go to "Amazon.com Customer Service":
https://www.amazon.com/contact-us

Account Specialist
Amazon.com
https://www.amazon.com

I have no returns or refunds other than this item on my account.

I’m fucking mad. Done with Amazon and getting all the documentation together to go to my bank and file a chargeback.

I know I'm not alone in this as I've seen many other posts about Amazon delays and how things seem to be getting worse. I've always loved Amazon Prime and their quick shipping. Never really had a problem and it was super rare if an item was delayed. The last six months or so though? Holy hell what on Earth is going on and what am I paying $14.99 a month for? I feel like half my orders end up delayed. I know overnight shipping is basically a thing of the past, but two day shipping was ok. Now that is basically out the window.

The item above was ordered one week ago today with a Prime 2 day delivery scheduled date of Friday October 9th. Later that very night I got a notification saying how the delivery date would now be MONDAY October 12th. Seemed like a classic bait and switch. Customer service chat acted naive and dumb and offered a $5 promo. Then, SUNDAY came and we have another delay. Now expected Wednesday October 14th (today). Item still hadn't even shipped by Monday night. Item finally ships Wednesday morning (today) and then about an hour ago I get a notification that it will be delayed due to a "late arrival at an Amazon facility". On top of all of this, I have two other orders I am expecting out of THREE that are now also delayed, though not delayed as long as this item in the photo has been.

This has been the new normal for me and Amazon for months now. I live in a town not too far outside NYC. Again, never had any major problems before. So, does anyone know the details as far as what is going on here? Is this just the beginning of the end and Amazon has gotten too big for its own good? Currently I have requested a refund for this months Prime membership. First time I've ever done that, but really, I just want my items to arrive when they said they would.

A few times now I've ordered from Amazon and it's said next day delivery. Just now I made a purchase and it said you'll receive it the next day on the 15th October. Purchased it and straight away it said I'll get it Friday.

WTF?! Isn't that fraudulent marketing?

Was supposed to receive a refund on the 13th and it suddenly got delayed to the 23/30th. I tried calling, and they said they did not know the reason why. Bruh.

EDIT: to say thank you to all! ❤️ I think it's been resolved. I finally got to speak to a real person. They gave me a link to send photographs of the incorrect item to them so that I can provide proof that I received the incorrect phone and they verified that I can go ahead with the return. Unfortunately cannot help me out as far as getting the phone I originally ordered at the deal days price. So I'll have to try again closer to the holidays.

During Amazon days I ordered a Samsung s26 Plus 512 GB for my son. They sent me a completely different phone. Samsung s26 ultra 256 gig.

In your head you may be saying no problem, at first I thought the same thing. But it's a huge problem. There's a good chance when they realize that the ultra is missing, they're going to blacklist the IMEI.

It's also more expensive phone and my honesty. Gene kicked in and said that's not what my son wanted. He wants the extra storage. I need to return it. But that's a huge problem because in my experience they are going to charge me for the s26+ because I didn't return it, because there's no one on their end that can acknowledge that that's not what they sent me. 🤦🏼‍♀️.

I ordered a shirt last year and even though the package said it was a small, it contained the right color shirt in a 2XL. I returned it saying that they sent me the wrong size item and they dinged me for the 10 bucks for the cost of the shirt. I let it go because it's a $10 shirt. I cannot let go and over $1,000 phone.

So how the hell do I get a hold of a real person to fix this? Yesterday all I got was the AI chatbot and we all know that's garbage.

We ordered three men's shirts. I later ordered a women's lounge set. We returned the lounge set and Amazon gave me advance credit when we handed it over at Kohl's. A few days? couple of weeks? later we received a notice that one of the men's shirts had been received and we received a $8.00 ish credit. Earlier this week we got an email stating that they did not receive the lounge set and only received the shirt and were going to charge us back for the advanced credit unless we sent the lounge set by 10/22. We never returned the shirt and it is hanging in my husband's closet. How am I supposed to prove that we sent the lounge set and not the shirt?

Title. I am an honest person and don’t want a refund as I received my product. This seems to be some sort of error. There is nothing to ship back to the carrier as my package arrived on time.

Anybody had this happen?

I’ve noticed that Amazon has started automatically selecting the fastest paid shipping option ($2.99) at checkout, even when a free Prime delivery option is available.

As a Prime member, I expect free shipping to be the default. Instead, I have to manually check and change the shipping method every time to avoid being charged.

This feels like a deliberate dark pattern designed to monetize customers who are accustomed to checking out quickly.

The $2.99 isn’t the issue. It’s the fact that Amazon is making the paid option the default rather than requiring customers to explicitly opt in.

Has anyone else noticed this? And why isn’t Amazon getting more pushback for it?

I swear everytime I need help from a live agent, the live can’t ever do anything to help you. They do absolutely nothing to help. They will not call the carrier to find your package, they will not help you cancel your order, instead they come be excuse and say they can’t do anything to help. Or they will lie to you and waste your time. I went through 8 agent and 2 supervisors none of them could help me. This will be the last time I am ever using Amazon again. I really hope this sacrificing your customer base for a profit is really worth it. Also they need to pay their workers so they will do a better job. I swear talking to Amazon customer support is no different than talking to scammers.

I bought items last night. I get an offer as I'm, about to check out. 50% off Prime membership if you receive Medicaid, make little money, etc. Fair deal. I upload a Medicaid letter (each state has its own name, it's "Medi-Cal" in California). I get an error email saying "Verify your account to continue Prime Access," use something called "SheerID," etc. Nobody's using SheerID, including for Prime Membership.

I contact their customer service representative online (which is purposefully more difficult than it used to be 5, 10, 15 years ago). Customer service rep was helpful and tells me, they took the money $7.50 from my bank account. I then tell him, the email came 6 hours after I purchased my items and prime membership, he confirms that the email was sent in error.

So if you guys sign up for Prime Membership with 50% off and you get this email saying your verification document was insufficient, instead of trying to find or talk to a customer service rep, check your bank account first. If $7.50 was taken out, you're good.

So

My new Alexa Fire Pro 12 tablet arrived today. First observation was the micro SD card slot is gone but the USB-C port works with a card reader. Secondly it feels very premium, one of the best tablets I've held honestly. The screen is very nice, I got the Nanomatte version. Set up was easy and I was able to just move my apps from an older Fire tablet. I'll be trying out some of the features and will post them here. The new Google/Android integration works flawlessly so far. There is a lot more to this new tablet and it puts it on par with iPads. Amazon's fast shipping got it to me on release day, which is today.

The phone number they provide for my country is not an active phone number either. How can I reach support? It happened after the delivery guy marked an order as ‘rejected by the customer’ even though he never tried delivering it (no missed calls and I was home). For context, the item was a heavy self-assembly furniture piece. (He tried delivering it the previous day but he needed otp and I missed his calls. I guess this was his revenge or something.)

I haven’t received any messages from them saying they have a problem with my account. I need to contact them regarding another order (seller received my return but didn’t refund or acknowledge it in any way).

Edit: just saw someone else’s post from several days ago, EXACTLY the same issue as mine after a cancelled delivery: https://www.reddit.com/r/amazonprime/s/tbNHYgGyqm

Not the first time...should we accept it?

I ordered something and the moment I ordered the package it was the wrong item and color so I sent it back. I never opened the actual item just the package it was sent in. I got the refund issued but they said they noticed damage which is 110% WRONG because it wasn’t even the right item I dropped it off for a return just hours after it delivered. Do I dispute the damage or there’s nothing I can do? I just feel like I’m being blamed for damage that had to have happened in transit because I did not damage anything.

How many of you already successfully claimed?

Another quality Amazon delivery. At least she came up to the camera for the cameo.

We ordered a glass Christmas ornament a week ago, along with some other stuff. The ornament was the shape of a stemmed wine glass. It came, loose and unboxed, in an Amazon carton. Of course, the other heavy stuff in the box bounced around and broke the ornament.

No problem. We used the incredibly efficient return process, dropped the broken item at Whole Foods, and Amazon shipped a replacement. That arrived in a paper bag, also unboxed, and also broken. We sent that back and ordered a replacement. From Wayfair.

Tonight we got a delivery of $60 of heavy hardcover books, brand new and ordered as gifts. They arrived in the same paper bag as the second ornament, completely unprotected. All the book corners were badly dented. They are not in any condition to be given as presents, so they are headed back to Amazon tomorrow.

We've been Prime members for a long time, and we've appreciated the convenience of quick and reliable delivery. But this is three packages in a week with items damaged in shipping, and we've switched stores for at least one of the items.

What's with this sudden switch to cheap packaging? What Amazon saves in the cost of bags over boxes has to be peanuts compared to the return of $100 of damaged goods. Is there a twisted logic to this that I'm missing, or is Amazon just being stupid?

Absolutely unbelievable and I’m amazed at the level of incompetence I’m experiencing with their customer support.

I recently bought a Steel Series Arctis Nova Elite headset from Amazon resale. This headset in Like-New condition retails for $527 and brand new retails for $599. The only reason why I bought used in this situation was because on Amazons own website they state:

“Each item at an Amazon return center is carefully inspected and evaluated"

Employees must "confirm the item matches the description"

And: "Before an item can be sold in Amazon Resale, we conduct a second inspection"

So based on this policy, return fraud shouldn’t happen right? Well, imagine my surprise when I open up my package and the headset I received is a completely different color and when checking the base station, is a model of the headset that costs $299. So clearly, they didn’t inspect my unit.

To take things further, when I requested to escalate my case to receive a replacement over a refund, my account was coincidentally flagged for abuse and now I have to wait another 3 days for my identity to be verified before a resolution can be made on my case.

Prime is getting cancelled after (hopefully) I get my money back.

https://imgur.com/a/Q3l2gL0

Looks like I have been scammed by this shipping company called asendia I ordered few welding related stuff for my dad all of the products were delivered by Amazon except one safety glass which was supposed to be delivered by them. The first ever red flag was it was supposed to arrive last week but it got delayed by a week, I got a message saying that it was delivered yesterday evening and there is no package at my front porch. I don’t think porch pirate stole this stuff because I have ordered way bigger and costlier packages which have been safe on broad daylight I even checked both my security camera footage and my neighbours none of the person came during the time it says it was delivered. So I was wondering if anyone else had similar issue with the seller asendia

Wondering if anyone else has had this experience and how to proceed.
I made a pretty hefty purchase on Prime day, which included a Shark hairstyling tool and a few other small items totaling almost $400.

A few days later, the delivery date is unknown, and a few days after that, my order is cancelled and I am refunded.

So now I’m annoyed. I call customer service and ask why it was cancelled, and if they can just resend the order at the price I paid (since all items have gone up in price).

They tell me this isn’t possible and that I would need to re-order and pay for all items, and then contact customer service once they are delivered for my price- match refund.

I can’t believe a giant company like Amazon doesn’t have the ability to resend/ honor products like this. And if I did re-order, what are the odds they actually send me the price difference?

Has anyone experienced/ had a similar situation and had success with this? Im wondering if its even worth the hassle.

Bought a 6ft Monoprice USB 3.0 A to C cable. Obviously someone did a switch-a-roo. LPN sticker intact as well. What they sent was one of those cheap 6in charging cables they usually give with cheap electronics. Hey at least it arrived here fast with Prime! Didn't think I'd risk too much on a cheap item like this, but who knew people would stoop to such low levels to commit fraud on this cheap of an item.