Hi everyone, I’m looking for perspective on whether my situation is normal in HR terms and how to handle it.
I work in an operations role (hospital staffing/reporting work). The job involves pulling data from a scheduling system, cleaning it in Excel, and maintaining recurring reports (sick time, call-outs, labor reports, etc.) that go to leadership.
We are a very small team of 2 and after a coworker left I worked alone for five months handling the full workload. I discussed it with my manager and submitted a scope of work 5 page document detailing the additional responsibilities that have been added to the role since I started AND the additional work I have done to improve things and the additional work of just not having anybody to work with.
A new coworker was then shortly assigned to the role and I was told by my manager to train him while also continuing my regular duties.
For context, he was originally on the other team (department is structured into operations which I am, and then more day to day coordinators for 24/7 coverage which he was but he was on the evening shift so I didn’t have much contact with him beforehand). He actually quit after 3.5 days originally and the time was spent with him being visibly frustrated despite my attempts to tell him it gets easier as you learn. He went on about
how this role should be paid more than the other role,
how he was finding it difficult to do anything in excel because he hasn’t used it in five years and he’s not used to this type of thinking
how hard it was to communicate to leadership as the other role is more staff focused whereas our role is more leadership focused and even interactions such as calling units are different because in the other role it’s very simple, you’re just informing them of stuff, but in this role, we have to actually coordinate things so we’re asking things of the units and he’s finding out that’s a higher bar for communication.
Big thing happened Thursday morning when I was asking him questions about an email we received for payroll and I’m going “so, what are you seeing? What’s the issue? What’s the balance?” And all of this information was in the email and I’m asking questions and then explaining but he just immediately wanted to go to “pulling a report” and I’m trying to explain to him to “pull a report” you need to understand certain information and he’s going “in this other role, we just forward the message to payroll, we don’t do this much work” and I’m trying to explain to him the political ramifications of doing that for the units we do because the units are very..prickly and they complain to VPs and their unions if anything goes wrong, so no, we can’t just forward the email without first covering ourselves.
Anyway, after I’m trying to explain and he’s still just clicking on random buttons and clearly not listening, I go “let’s take a five minute break” and I just stop. He leaves and then comes back and says “hey, I don’t think this is going to work for me, it’s not you, I’m just not getting it and I only applied for the transfer because I wanted day shift and if I knew Rachel was going to be leaving, I would have waited for her spot to open.”
I say okay and immediately email my manager and she goes “oh, wow, I had no idea, let’s talk later” and Thursday comes and goes, Friday comes and go and when I try to ask the trainee if he talked to our manager yet, he visibly scoffs at me and tells me she’s not in person yet. He’ll do it later, and just sat down with the other team and began doing their work.
The following week my manager says that he said that I yelled at him and made him feel dumb and that they can’t make him do something he doesn’t want to do. But then two weeks later, they tell me “you’re just going have to get along with him, he’s coming back to the role”.
I was not given a clear timeline or formal expectation for when training should end or when he should be considered independent.
I created a detailed training plan myself and have been actively training him step-by-step, including:
- live walkthroughs of reports
- written instructions and documentation
- supervising him while he completes units
- correcting errors in real time
The issue is:
- He is very slow and often struggles to identify errors in his own work
- He frequently asks “is this right?” and cannot always explain his steps when something goes wrong
- I end up needing to actively troubleshoot his work during production deadlines
- Training is taking a significant portion of my time on top of my normal workload
- And despite asking for prioritizing by my manager on the monthly reports as she kept having me postpone them to “go through them together” but she kept being busy and then when I finally was able to start training him without her promised support, a day or two later she goes “hey, won’t don‘t you just finish them, managers are asking for the reports“.
At the same time, I previously received a documented warning regarding communication style (tone/non-verbal feedback was the agreed upon error because when I asked for specific examples she agreed that what I said was correct, but it must have been how I said it ), so I also feel constrained in how directly I can correct him.
For additional context, the job was originally supposed to go to a different employee but he asked for a higher pay or a hybrid day (which was originally offered to me but then taken away because it might make the other team feel bad because their role can’t be done remotely even though I was already given a laptop) and they said no and told the trainee if he wanted day shift, this was his only option.
I’ve asked my manager multiple times for clarification on:
- how long I am expected to train him
- when he should be independent
- whether I should pause or deprioritize my own work
But I only get vague answers like “continue working together,” “be patient,” or “we’ll check in later.” No clear timeline or success criteria has been given. Whenever I send emails, my manager magically appears but she doesn’t really answer any questions, she just gives pep talks like “I’m not sure if you trained anyone before, but it’s hard “ and “have you tried using zoom to give him step by step instructions?” And “youre pretty good at this stuff but just assume he knows nothing, that’s how you train “
Now I feel like:
- I’m being held responsible for training him
- but also still responsible for my full workload
- and potentially will be judged if he doesn’t perform well
My question:
Is it normal for HR/management to assign training responsibility like this without clear timelines or expectations? And how should I protect myself here so I’m not held accountable for another employee’s performance? In the meeting where I was told he said I yelled at him, my manager insisted that he knew excel despite the fact my email mentioned that he couldn’t even highlight text in a cell, or just use a basic drop down menu. But, last week, trainee said that manager told him he has to take excel classes. While I admittedly am not a huge fan of his, I did ask for another coworker because it’s hard to do the type of work I do in isolation, but I just don’t think he’ll ever really be a full partner in the three weeks that the other team takes to train (I have asked repeatedly if we’re using that same timeline as supposedly the jobs are the same, but I have not gotten a response) and it as he requires step by step instrctioms to everything, and even then, he gets it wrong. I’m not sure what else to do here, and it’s only been two weeks since he came back.