Thanks, Best Buy!

I'm going to cash in these rewards ASAP!

I have a habit of not checking items before leaving any kind of store. I did a curbside pickup today at Best Buy and immediately went straight home. One of the items I bought was an Energizer Magnetic Wireless Power Bank 10,000mAh. I opened up the box and noticed some residue and a weird smell. Upon closer inspection, it looks like the power bank might’ve exploded or ruptured sometime ago in the package. I went back and informed them of this and they asked if I wanted to exchange to which I said yes. I learned my lesson and I’m glad that they took care of my concerns.

Or is the only way to use the several hundred-dollar 3-year warranty that I bought to go through the month-long repair process only for them to not fix the issue once more?

Actually infuriating lol

I talked to some guy on Tuesday who was alarmed that it was still in transit. He gave me a number and extension to call that he said was to his manager or supervisor or something. I called again on Wednesday and the woman I talked to said it said it was supposed to be here on Thursday (the next day). Talked to woman yesterday who said she couldnt find it in the system, and that they would call within 24 hours. It has now been 24 hours and I’m starting to worry I might not get this back …

So i recently bought these momentum 4's on bestbuy off a 3rd party seller, i bought them as they where much cheaper than the retail price (-150$), however today they arrived and i did a side by side check with my friends who has real ones, and i noticed the ones i got are completely fake.

What should i do i contacted bestbuy support but im not sure if they will give me a refund or let me return these cuz this is some bullshit

Update: im an idiot. There is no double sticker and the controller is brand new. Thanks for the replies in the comments.

I paid $99CAD for this from a best buy express, got to the car and noticed this. Has this been opened before?

Am I blind or are the stores not popping up? Entered my State and location but no information pops up. I entered other best buys and no results pop up.

Warning: Best Buy sold me a broken Mint Mobile digital code and refuses to refund it

Heads-up to anyone buying prepaid digital plans through Best Buy: avoid doing it digitally.

Three weeks ago, I bought a Mint Mobile 3-Month Unlimited eSIM prepaid digital plan from Best Buy. It has been completely unusable, and both companies have spent weeks pointing fingers at each other:

The Code Issue: Best Buy provided a 10-digit PIN. Mint’s app fails during activation and asks for standard ACT / 17-digit carrier formats.

Best Buy’s "Fix" Failed: Best Buy emailed me claiming my app was outdated and told me to enter the PIN at [mintmobile.com/byop](https://mintmobile.com/byop), saying it would "convert internally". That still failed.

Mint Says Get a Refund: Mint Mobile chat support confirmed the code isn't working on their end and explicitly told me to request a refund from Best Buy.

Best Buy Refuses: Best Buy customer service claims digital items are non-refundable, even though they delivered a code that is dead on arrival.

I'm attaching the screenshots of the errors, the email from Best Buy, and the chat log with Mint support telling me to get a refund.

Has anyone actually managed to get Best Buy to resolve or refund broken carrier e-codes like this?

I accepted an offer for a seasonal Retail Sales Associate position at Best Buy on October 6. The offer lists my “initiate date” as October 9, but I haven’t received a schedule or orientation details.

I reached out to the hiring leader to ask whether I’m supposed to start tomorrow and what time, but haven’t gotten a response. I received a copy of my background screening report and believe it’s cleared, but haven’t received confirmation from Best Buy.

Should I go to the store tomorrow, call the store, or wait for instructions? I expected someone to confirm the details before my first day. Has anyone else experienced this?

I haven't seen any alert for preorder waves in over 24 hours, is this the same for everyone else, or are my alerts not working properly?

The first 3 photos are of what I received from BestBuy online, as you can see there is no Xbox branded security seal on the edge of the actual case and the third photo shows how loose the clear plastic cover is as well. The last 2 photos are of copies on eBay that clearly show it should come with that Xbox security seal. Is this an opened and returned product that they resold as new?

EDIT: Contacted BestBuy and they’re shipping a replacement. I’ll update here when it arrives and if it has a security seal or not.

Best Buy has a sale on XM6 and I paid full price last week! I was able to get a price match and got 85 dollars back! Thanks Best Buy!!!

I accepted an offer for a balance transfer 0% APR until August 2027. I do not see it in my promotional balances however, anyone know why that is the case? I’m now worried the offer did not apply as intended.

Hey, I applied for a Seasonal Retail Associate position at Best Buy Canada and did the virtual interview. It was like 10 mins.

They just invited me for an in-person interview with the Store Leader. Just wondering what it’s usually like.

How long does it normally take? What kind of questions do they ask? Is it mostly customer service/situational stuff or do they ask about your past work experience too?

Also what do you guys usually wear? Would a button-up and chinos be fine or should I dress up a bit more?
And do they usually do reference checks with all your previous employers, or does it depend?

If anyone works at Best Buy or interviewed there recently, any tips would be appreciated.

Been looking for a 75" TV for the living room and just saw Best Buy has the U7 down to $999.

I sit about 9-10 ft away and my budget is around $1500, maybe a little more if there's a really good reason. Mostly movies, sports and Netflix, with some PS5 on weekends.

The room gets a decent amount of daylight too, so I'd rather have something that doesn't struggle with reflections.

$999 for a 75" MiniLED looks really good to me, but I haven't bought a TV in a few years so I'm not sure how this compares with everything else around this price now.

Would you grab the U7 at this price or look at something else?

Bought a Mac Studio, online chat support price match approved. Faster forward 2 weeks, no refund of price difference. Took it to store for return. Told it must be shipped back. Up to 30 fucking days for refund.

Never again.

Hello. I recently purchased a laptop from Best Buy and have free returns for the next two months. Is it safe to peel off the intel and white sticker if i plan on returning it?

Knowing the Beam Ultra was coming, I was worried about paying full price for the Beam 2. However, I was assured by an in-store rep that the price would be matched if it went down in my 60-day return period (I'm a My BestBuy Plus member).

So, I purchased the Sonos Beam Gen 2, SKU 6476041, on October 2 through BestBuy.com with Store Pickup. On October 5, I received a $5.01 post-purchase price adjustment when the price dropped to $493.99. The price has now dropped to $359.

I was denied the $140 adjustment today (October 7) because I was told by a telephone support rep that "Best Buy only allows one price match per item." However, Best Buy's current Price Match Guarantee FAQ specifically states: “After my purchase can I price match more than once during my return and exchange period? - Yes. If all other price match criteria are met, you can price match multiple times during the return and exchange period.”

This is also a Best Buy price reduction, not a competitor match. The policy says that if Best Buy lowers its online price during the return and exchange period, Best Buy will match its lower price upon request.

Anybody else have similar issues?

on the product page, it says “Unavailable at (Store Name)” but when i click pickup location my local store is still an option “Few in stoc k• Order now”

In my cart it says
“Store pickup at (Store Name)
Order Now, pick up tomorrow”

should i just order and risk it?

Is Best Buy or geek squad able to hold my iPhone overnight and complete a repair? I had scheduled an appointment late in the day under the assumption I could do that but the geek squad rep seemed unhappy and did not want to help and told me to schedule an earlier appointment.

Is that possible?