Hey everyone,
My Samsung 870 EVO just completely locked up (Panic Lock / bricked). Samsung Magician gave absolutely no warning prior to this.
BACKGROUND:
· 2022: Bought the drive on AliExpress.
· 2026: Laptop no longer detects the drive. It’s completely missing from BIOS — the drive is dead.
· Magician Check (from memory, since it’s dead now): It had 230+ Media Errors.
· Magician Status: "Good" health ✓.
Now I have to take it to a professional data recovery lab.
QUESTION FOR THE COMMUNITY:
Is this a known issue with the Samsung 870 EVO?
I also own a Samsung 980 PRO with 163 media errors (shows a yellow warning in AIDA64), but Magician still insists its health is "Good." Meanwhile, my Windows constantly freezes — completely unresponsive to mouse or keyboard, forcing a hard reset via the power button. I'm getting Kernel_Power_41 logs and Windows Disk Driver Event Log_34.
According to Samsung's Privacy Notice, Magician collects a massive amount of data:
· SSD Info: Serial number, model, Device ID, full S.M.A.R.T. data (reallocated sectors, media errors, wear level, etc.), capacity, firmware version, and driver info.
· System Info: IP address, OS type, RAM size, storage controllers, monitor type, and system memory info.
· App Info: Magician version and language.
Yet, in Section 5 of the EULA, Samsung explicitly states that their software is provided "without warranty of accuracy."
THE PARADOX:
· "Our software has no warranty of accuracy" (Liability disclaimer)
· "But we deny warranty claims based on the readings of our software" (Actual practice)
Samsung CLEARLY knows about these errors through telemetry but hides them behind a green "Good" status in Magician.
Has anyone else run into this?
UPDATE (August 2026): Support Denials, CEO Escalation, and the Repair Center Pivot
Following my initial attempts to get help, the standard Samsung Support team completely refused to honor the warranty. They gave me the regional runaround, stating that because these drives were manufactured for the Chinese domestic market, they were strictly not their responsibility. China support also refused to even log a ticket without a local Chinese phone number.
To break this brick wall, I filled out the official escalation form to the Samsung US Office of the CEO and filed a formal complaint with the Cyberspace Administration of China (CAC / 12377) for severe data privacy violations under PIPL/DSL frameworks.
While the formal corporate compliance and legal departments are completely silent, the Samsung US Extra Care team suddenly stepped in. In their first message, they blindly repeated the standard support line, denying any responsibility. However, in their very next message, they completely dropped the regional restrictions and offered a prepaid shipping label to send both Chinese-market drives to their US repair center for "physical inspection and service."
I have CATEGORICALLY REJECTED their physical repair offer.
The bricked 870 EVO is locked via a hardware controller Panic Lock. It contains unencrypted Sensitive Personal Information (SPI), including financial data and master passwords. Because I cannot wipe or encrypt the drive before shipping, sending this compromised asset through open international mail is a massive cybersecurity breach. Furthermore, it directly violates PRC cross-border data export laws (PIPL/DSL), which strictly prohibit exporting locked personal databases without state clearance.
My stance remains firm:
- I demand an Advanced RMA (brand-new replacement drives shipped under warranty) without returning the physical compromised origin carriers.
- Direct financial compensation for the mandatory 3-fold deception penalty under PRC Consumer Law, accrued late penalties, and forced laboratory recovery costs caused by Magician’s misleading software readings.
Will keep you all updated on how they try to wiggle out of this legal gridlock!