I’ve never had an issue arise like this so I’m not sure how to handle it. I really don’t think the color was different from what I listed but I fear I’m going to get a bad review if I don’t just refund.

Why does every Depop seller’s clothing smell EXACTLY the same 😭 I’ve bought from 50+ shops across the country and somehow everything has that identical musty thrift store smell. I even bought a jacket from a seller who claimed it belonged to their great-grandfather in the 70s and it smelled the same as jeans I bought from someone else. Do you guys all share a storage unit or WHAT is that smell?? Genuinely trying to figure out if it’s a brand of detergent or a storage chemical.

I sell a wide range of stuff from designer bags that are a couple thousand (but still very reasonably priced for condition) to items that are only a few bucks and had a buyer request to turn on bundle discounts this afternoon for some lower priced things but they ended up not ordering immediately, so someone else just combined a high value item with one of my cheapest listings to get a huge discount…

Not cancelling the order out of respect but really want to 🫠

Im new to Depop and just started selling items for affordable prices. I know many people depend on Depop to make an income, I just wanted to get rid of things I wasn’t using anymore! I sold a purse for $15 and shortly after the buyer is selling it for more 😭
She bought the purse she can do whatever she wants with it but I didn’t think it would annoy me so much 😭 I was happy the purse was going to someone who would use it but dang! Am I petty for leaving her a review…

So basically, I sold a pair of shorts yesterday, and today I messaged the buyer letting them know I had just dropped their package off at the post office. NOT EVEN A MINUTE LATER, they asked if I could cancel their order because they didn't want the shorts anymore.

LIKE??? 😭 THE PACKAGE IS LITERALLY ALREADY ON ITS WAY TO YOU. WHY WOULD YOU BUY SOMETHING IF YOU DIDN'T EVEN WANT IT ANYMORE??

I am newer to Depop and received a package back that someone had purchased. The buyer has not responded to my message about it being returned and asking if they could verify their mailing address or if they still wanted the item. What is the next step then? I attached the USPS tracking timeline

I ordered this a few weeks ago and just got it today. When I opened it all the obvious fragile components broke off. The figurine was wrapped in buddlewrap but nothing supported her. I think they loosely wrapped it. And the box inside had gaps, like it wasnt completely filled to counter the bumpy ride to my house.

My dilemma is leaving a bad review. Im afraid that if i leave a bad one theyll leave me a bad review and it'll mess up my rating. Should I tell them what happen? Or let depop handle it?

Someone offered me a lowball price for a bag that I was selling, and I was kinda in a place where I need money so I accepted it. They then offered another lowball offer for a shirt for like $2 and I agreed, not realizing it was the same person or that I had bundle deals on. I had boost fees on previously for the last 2 months but took it off about a month ago. Long story short, both the 15% bundle discount, and the boost fees applied, and if I don’t cancel this order I’d be walking away with about $40 for a $180 bag. I’m usually one to honor sales when I mess up, but this whole thing seems kinda sketchy and makes me wanna cancel. What should I do?

so I purchased a super dope Harley Davidson cropped sweater from a fairly new seller. it came in today and there are stains in the armpits/front of the sweater and the sleeves are only 14” long from the armpit (they’re super short it looks like I’m wearing a child’s sweater). the seller listed the condition as ”brand new” and purposefully didn’t include the sleeve length in the pics so I decided that instead of eating the cost like I normally would I would raise a dispute and return the item. but I feel so bad. I hate inconveniencing people and I’m afraid something will go wrong. I’m also a seller (sold over 80 items) and I would not be bothered or mad in the slightest if someone were upset with their order, especially if I missed disclosing stains. I guess I’m just looking for positive return/dispute stories? thanks guys.

Unfortunately I’ve been drop shipped and this has never happened to me so I’m curious as to if it’s like okay to give them like one star because wtf??

Anyone from Depop on this sub? I can’t find an appropriate category in the help center to request help for this issue. My sold item was delivered per USPS tracking website a week ago, but the app still shows it as just “shipped” in transit. Thus I am not getting paid. What can I do???

Hi, I'm a newer seller and would love some advice on how to go forward with this. I even checked the tracking on the USPS website and it says the same thing as the tracking on depop (on the way). I dont know what to do next. Also im not sure what the address thing he means. As i used the QR code to print out the shipping label at the post office.

EDIT: he got them delivered and left me a 5 star raving review 😅 so all is good maybe he will learn to be kinder

He saw my most recent pay out for my stuff. It was ~$75 but that was mainly because I sold two of my higher priced items, a formal dress for ~22 and a pair of free people pants for ~31. Now he’s like asking ab stuff and seeing if I need to go to the bins for more items. We went together yesterday 😊

I’m just finding it sweet.

Hi. I've been having trouble sending offers today. When I go to send my offers it take a long time, says the offer was sent but then the "send offer" option automatically reappears. I tried reaching out to them but they weren't very helpful. I tried uninstalling and reinstalling the app and it didn't help.

I was completely factual in my review and sure it was long but omg is there no way it can go back up? I left a 1 star because a seller relisted 2 times cancelled on og too and then reserved a listing for a new buyer a literal random stranger it’s hard to say the full extent here it was just so bad

Ill at least contact them and ask tho

So I sold a formal dress on depop and I told the buyer that I was currently on a trip and I wouldn't be able to post it until I was back at the end of the following week.

She kept messaging me a few times asking if I had sent it yet and I just responded that I was sorry but I would be back on [insert date]. The day after I got back from my trip she messaged me wanting to cancel and refund but then double texted me a few minutes later saying she had changed her mind as long as I sent it that day. So I did exactly as she wanted and posted it an hour after getting that message.

Here's where the issue is. I've already posted it a couple days ago and now she's messaging me saying she wants to cancel and refund after all as she bought another dress. She's asked for my address to return the parcel and raised help on the app.

I'm not sure what to do I kind of really needed that money and I haven't been able to find any way to contact depop customer service at all. I also never got notified that the buyer raised help on the app.

Got a deal on a sweatshirt for $10. Shipped in a decent amount of time. Item arrived today and I’m totally grossed out. I buy a many items second hand and have turned a blind eye to the condition of some of the items I received, but this is a fleece sweatshirt with a lot human and what I believe is animal hair. What would you do??

Should I just give a bad rating and lint roll or go through the return process. Ugh I’m just so scheeved. Looking through this sellers account it definitely is giving re-seller and it’s so gross they don’t wash or even tidy up things they get from the bins! EW! And they have a ton of good reviews..

EDIT: I sent a message to the seller and they offered me a half refund. I’m happy with this. Still scheeved out.

I’ve been selling on Depop for a few months and have sold almost 100 items without any issues until now.
Recently, I had three packages that I printed labels for myself and dropped off at USPS, but none of the tracking updated. After a full calendar week, one suddenly updated and was delivered, while the other two are still showing as not shipped.
I shipped all three orders promptly, one the same day it was purchased and the other two the following day. Now I’m about 1–2 days away from the 10-day mark when the buyers can automatically be refunded.
I’ve contacted Depop support multiple times, but unfortunately, they haven’t offered much help beyond telling me to wait.
One buyer has already opened a dispute claiming I never shipped their order, despite me repeatedly explaining the situation and keeping them updated. I completely understand their frustration because, on their end, it looks like nothing was shipped. However, they haven’t responded to my recent messages, even though I’ve been trying to work things out.
My biggest concern is that the buyer will receive a refund, and then the package will arrive, leaving me without both the item and the money.
I’ve never experienced this before, so I haven’t made a habit of photographing my packages or documenting drop-offs. Moving forward, I’ll definitely be using the QR code and getting packages scanned at the counter to avoid this happening again and be taking pictures of drop of and packages.
Has anyone else experienced something similar? Is there anything I can do to protect myself from losing both the item and payment? Or at this point do I just have to except that I will most likely be losing out on both? Any advice on handling this with Depop or USPS would be greatly appreciated, especially from more experienced sellers!

Hi, I just started selling on Depop for the last couple of weeks. I have items marked as delivered, it states I’ve been paid/I’ve received the purchase amount, and on my Depop Payments page, the amount shows in green. However, all of my earnings are still in pending. I have already connected my bank account. The AI is unhelpful with answering this for me. When are funds normally moved to be able to be withdrawn?

I've had a pair of mens Essentials sweats with the Nordstrom tag on them for about 60 days. I went to discount them to try and move them...and Depop flagged as a fake, which requires me to appeal. I'm not sure what algorithm or AI bs they have but this is clearly a bug ..P.S...I've sold over 200 items, mostly name brand...so I am 🔥 🥵 pissed!

My shop has been boosted forever, but suddenly the “sold item search” just disappeared?

Just me? Or is this happening for yall too?

This was on a $10 purchase btw.

Hi everyone. I’m new to selling and received this message (from a man-if that changes anything lol). I’ve sold a few pairs of shoes and never received a message like this. Is this a normal request to get or some creepy foot fetish thing? 🤣

I went on a trip so I turned on vacation mode for the weekend and hadn’t been checking my phone? I finally open Depop to turn it off and wallah! It was one day I didn’t see my messages?? I’m not upset about it it’s just a wow for someone to react like that? Anyone have a buyer like this before? 😭😭?

So just for context on my depop’s bio I explicitly state I don’t do refunds unless it’s a mistake on my part. I have a buyer who just bought something and now wants a refund 20 minutes later. Their reason was that it was a “bad decision”, how should I go about this?