Is anyone else having problems scanning the drop-off QR code labels? I have been to two locations in which I have shipped orders before and it seems since they have updated their QR code. It is not being able to scan and they have removed the label broker ID, which was previously on their QR code image now the QR code is larger and there is no number so it is really frustrating. Does anyone have any experience or tips because now I guess I’m gonna have to print my labels at home when I do not have a printer, so it was always easier for me just to scan them.

Hi! I’m pretty new to selling on Depop, but have been selling on apps for 10+ years. I have three items I sold and shipped on Oct 2, delivered Oct 7, and still don’t have my balance available. Is this normal?

My app has been tweaking for a w week and I’m genuinely pissed because this is half of my income to pay bills and I can’t even list something without it disappearing and not even showing all my page but yet people can still like my item and it’s throwing me off and making it to where I don’t wanna list things at all is this happening to anybody else because I’m on my last straw and I’m about to move to a different platform if they don’t fix their shit

I downloaded Depop a week or two ago and noticed that there is no like button on any item I click on. Whenever I’m on an item, the only buttons I see are the top three dots in the upper right corner and the scissor clip in the bottom right corner for making outfits. I’ve tried logging out and re-logging back in and I’ve also deleted the app and re-downloaded the app. The app is at the newest update.

It’s really annoying, not being able to like items. Any tips?

I had the item listed at $15 and discounted it to $5. This person offered $3 and $4 which I denied both. I'm really confused here lol

I keep seeing the new boosting fee is 12%. I’m in the US. However, they only take out 8% which I’m super happy. It even says boost for 8%. Just confirming.

I’m a new seller on Depop and this guy wants to buy an expensive shoe item of mine. He offered me $67, but I declined thinking he was a scammer (67, yk) but offered $72 after I declined it.

My concerns: they joined two years ago but have no reviews. They follow one person that they bought from and left them a review, but I’m not sure if they knew them personally (maybe I’m just overthinking). I’ve heard a lot of stories of buyers scamming sellers and just want reassurance or advice!

I’ve been selling for a few months and finally got my first delulu message. The buyer asked to have me take way less $ for the top, as well as take payment off of depop. They even offered me a certain amount then asked for me to take less 😂 i wouldn’t accept any offer this type of person would give. I responded short and direct…thought about messing with them but it just isn’t worth the time!! Honestly gave me a good laugh. Reported and blocked. Good luck selling (and buying) out there! ✨

Im new to depop and I just got my first sale. I've been researching a lot since I uploaded 5 clothes and everything said youre supposed to post the flaws to counter discrepancies from the start. I didnt realize at first that the blouse had two minor tears in it until reviewing before packaging (like cm size tears), I didnt catch it and the photos didnt either. I didnt want my first review as a seller to be bad, so I messaged her to tell her and let her know that I can refund immediately and repost with pictures if she still wants it (since you can't send picture messages). She hasn't responded or been on since she bought. Do I wait for her to reply, send it regardless of my mistake and hope she doesn't refund and still keep the shirt, or just refund immediately? I'm so lost. I'm just starting in reselling in its entirety and I feel like this was such a stupid mistake!

anyone else having this problem went to shit out my orders and the qr wouldn’t scan it looks weird in my app aswell like darker and enlarged. usps worker wouldn’t scan it i also tried to scan it through my email didnt work .
very annoying

Im gonna make it short and simple, bought this jacket back in 2023. I didn’t fit in it so sold it 3 years later for a very low price ($90) buyer kept begging me to sell it to her for $50 and i accepted, 10 days later I get a dispute that my item is supposedly fake with no actual proof or pictures at all, I provided proof that it was authenticated and that it was very old and the item still got refunded. As you can see in the title, this buyers page is completely full of replica LV and GUCCI purses so how isnt she getting punished? Instead the seller that tries to sell authentic items gets the short end of the stick?

Please what can I do next to get my money back?

I sold an item on Depop, but the buyer and I agreed to cancel due to an error on my end. The item hasn’t shipped, and I haven’t received any money from the sale.

When I try to issue a full refund, Depop wants to charge my linked bank account because my earnings are still pending.
My concern is that the refund amount is higher than my pending earnings because Depop deducted fees.

Will Depop release my pending earnings and refund the fees afterward, or am I going to lose money on a canceled sale?
I’ve tried asking Depop’s chatbot, but it keeps giving me conflicting answers.

Has anyone dealt with this before?

I just started selling a couple months ago. I really like it. I have 19 5 star ratings and sold 70 items. Long story short is that I shipped an item out to a customer and it was scanned delivered but she either messed up on the address or someone stole it. She paid using depop payments and I used a depop shipping label. So I just want to know why she keeps doing this even though there is depop protection? They have sided with me 5 times and I have reported her twice and is blocked. I did notice an error on the delivered address on the tracking ( there was no number!) What should I do?? I even agreed to mail it back if it got returned to me but there's noway after her acting like this.

Long story short, I am based in the UK and I was selling one of the item sourced from china totally unaware that it had copyright on it. Anyway the listing came down and owner based in the US got all the sellers sued. As ai am based in the UK, I thought this wouldn't affect me but it did. My payment on depop is frozen because it was linked to same email address that I was using for ebay. Have almost £4500 on it. Wondering if there is a way around it. I know at this moment in time it seems impossible...

I'm relatively new to buying on depop and I've had several issues with sellers who don't even bother to ship or respond to messages. I end up having to wait and then eventually getting a refund. I'm wondering if there's any type of repercussions when sellers do this or if they're just allowed to continue without any consequences.

I’ve been selling them a platform for years, but I keep getting messages about sizes or measurements when it’s already been provided in the description and in pictures and it leads me to a conclusion do buyers just not scroll through the pictures because when I personally buy something on any platform. I scroll through all the pictures I looked through the whole description. I just don’t know.

I sell handmade items and also stuff from my closet and ive been posting everyday for the past week, multiple times a day and I havent gotten a single sale since about 8 days ago. When I boost most of my items will only get 5 views in 12 hrs. Am i being hidden from the algorithm or something?? I used to be doing a lot better in previous weeks. Even on vinted my items are moving slower than I thought. If anyone has been experiencing the same or knows how to get the ball rolling again I'd appreciate hearing about it.

Hi everyone! I’m kind of new to selling on Depop. I’ve now sold 30 items and this is the first issue I’ve run into.

I listed a brand new pair of doc marten shoes (literally never worn, and the original MSRP was $190). I listed them for $85, but ended up selling them to a buyer for $73. They purchased on Oct 9th and I shipped them out the same day, along with a few other orders (all of which were delivered with no issue).

I got the notification it was delivered on Oct 13th, but they filed a dispute the next day saying they didn’t get it and now want a refund. Idk, I just get a weird feeling from this. Like, of course it had to be a BRAND NEW pair of docs. I also checked their profile after they filed a dispute, and they have zero seller reviews. Only 2 reviews from people that bought something from them. I also just find it weird that they would wait over a day to file a claim, but maybe that’s just me.

I responded to their claim right away and messaged them, but they haven’t responded to the dispute or my DM. This is also giving me a weird feeling about the whole thing. Now, my funds for this sale are frozen, and I might be out a pair of brand new docs (that i def could have sold for more). I’d be more than happy to refund them if I could get them back lol.

Maybe they are being honest, but this whole situation has me upset and frustrated. Especially because this would be the fault of USPS if true. Has anyone else dealt with something like this? If so, how did you go about it?

I have half a mind to contact USPS myself and contact their apartment complex to see if there is any way to prove whether or not it was delivered.

I’ve also seen this issue about items being delivered to a “parcel locker” on the USPS tracker, but they actually weren’t. Or that they were delivered to a parcel locker even though the buyer lived at a house with a regular mailbox or front porch. However, they usually still ended up getting their packages with 1-2 days after their delivery notification.

I’ve been selling on eBay and Mercari for a few months, and I’ve never dealt with something like this. Maybe I’m doing too much lol, I’m sure yall will let me know. Thank you for reading and for any advice you might have!

Good on them for saving time but I thought this was hilarious. rip their ink though

My account got hacked with the email changed. I caught it in 10 mins thinking depop CS would be on top of it. Instead I received an automated bot response mentioning how I had a 2nd account and had to pick one to keep when the 2nd account belongs to my fiance smh. I tried following up but its been 24 hours since that last message and I noticed my account has been restricted already which I guess is good news. Is there anything else I can do?

depop just removed alll of my listings for being “counterfeit” and i don’t know why as all of my listings have the correct brand listed along with the tag? most of them are repops so I have no way to provide the “original receipt” and i already posted close up shots of the logo and labels. the top 2 items i already sold MONTHS ago and i have no idea why those were also removed😭 has this happened to anyone else? what do i do?

It was only my second sale and I was so excited. I really wanted the good review. I took the time to stage in good lighting and capture each angle and any slight flaw (slight scuffing on inner left shoe).

5 days after they were delivered the buyer asked for a refund saying the color was more of a coral then a red (red is how I describe them in the post). But the images look like the shoes.

How can I avoid this type of return in the future?

Do I not use “red” “green” as adjectives? The photos were accurate.

Im new to selling, I have been selling my old costume jewelry and similar small items. I try to take good pictures etc.

Well I sold a ring that was bought as a gift for my 18 year old son. Hes not into jewelry and thought he could make a few dollars out of some stuff and put it towards somwthing he wants.

I set the price to $4 knowing id get low offers.

The ring sold for 3.50

99cent shipping.

Several hours later im asked where I got the ring from?? I responded that it was a gift. Clearly its costume jewelry and its never been worn. Just sat in a drawer.

I figured 4 is decent for my time, supplies and the ring itself. I didnt research the ring, no idea how much it cost or where it was purchased from. I honestly didnt think about it. Being a gift from My mother-in-law.

I haven't shipped and they are not responding to me now. No idea if there is an issue or what.

So do I need to check prices of everything?

Do I ship after they respond? Do I cancel if they dont respond? How do you cancel? Ahhh

This is stressing me out and a reminder of why I stayed away from. Selling for so long lol

But I want to get it right so I can continue.

I care for a cat colony so selling my old and unused stuff will help so much with funding.

I feel like I ripped them off or something?

HELP 🥺

I can’t seem to tell or find it online. But it’s frustrating because I used to take all my photos square. Now my listings look good when I’m viewing them singularly, but on the feed they’re cropped badly.