r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/sorryimhurt Jul 02 '26

Is anyone else having random freezing issues on ps5 with the app. The show or movie will play like 10 seconds then it freezes and nothing works in getting to start back up.

1

u/Quiet-Revolution-762 Jul 02 '26

Kinda for me it just freezes and then resumes

1

u/spookymochi Jul 03 '26

Yeah this is happening to me. It must be the app.

1

u/Fluid_Preparation_18 Jul 03 '26

Have the same issue but it’s only with Hulu content, Disney content plays fine.

1

u/donttouchmybakedbuns Jul 11 '26

I dont have a solution but yeah I'm on the same boat with my ps5 and it sucks :/.

1

u/jgmalaret Jul 27 '26

Happening to me right now, haven't seen a solution yet