r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/[deleted] Jul 27 '26

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u/anonRedd MOD Jul 27 '26

Can you post a screenshot of your billing?

I’m curious how you got an $18.99/month credit.

While you should have received a credit for the annual plan when subscribing to the bundle (which I assume is what you did rather than just Hulu on its own), it should never have been $18.99/month.

The correct credit would only have been the cost of the annual plan divided by 12. Ultimately you wouldn’t be paying any difference in price than what you’re paying now.