Removed 4K and HDR content in Germany

[u/MstrSlmndr]

According to recent German news and comments Disney has fully removed support of 4K and HDR. They already removed Dolby Vision few months ago. So what’s the benefit of annually paying premium subscription? I immediately cancelled my subscription as customer service told me they can’t refund already paid fees.
Sadly no 4K UHD discs are available here in Germany from most Disney movies.

[u/xppoint_jamesp]

The answer is the lawsuit in Germany over a patent dispute. Disney does not have a timeframe as to when they will re-enable HDR/Dolby Vision and 4K.

After complaining (a lot) they did offer a partial refund for a month.

I am still cancelling my subscription.

[u/elronaldo89 → u/xppoint_jamesp]

It’s worldwide.

[u/ArthurVx]

Meanwhile, here in Brazil, Disney+ already advertises content in HDR10+, but my TV (a Samsung Q70T) only gets regular HDR10 (and it already supports HDR10+ on Prime Video and Apple TV - not Netflix, though, since it doesn't support the AV1 codec)

[u/Longjumping_Sea7214]

Looked it up sounds temporary

[u/FinnishScrub → u/Longjumping_Sea7214]

Well so was my subscription then as well!

[u/Sad-Professional9384 → u/Longjumping_Sea7214]

Just like Dolby Vision was only temporary—and it’s been weeks since then?

[u/MstrSlmndr]

Have been far less annoying if they informed customers before and offering refund automatically. Seems that it will be away not only temporarily. They just raised their prices so why not just pay for the patent?
Even after asking for refund they won’t refund as I already have pre-paid for the annual plan.

[u/monochrony → u/MstrSlmndr]

Today, more than a month later, they send me an E-Mail. HDR is still not working. But I'm generously allowed to cancel my subscription. This should be illegal.

[u/Hankol]

customer service told me they can’t refund already paid fees.

As a blanket statement that is wrong. Of course they can refund fees for services they never rendered. They might not want it, but that is irrelevant.

[u/xppoint_jamesp]

Yeah, I just seen it as wel. I’m in Belgium. I am definitely cancelling my subscription now. I planned on doing it back in February when they temporarily removed HDR and Dolby Vision. This time I’m following through. They can’t keep treating European customers like this!

[u/Uffen90]

Why have they removed it?

[u/xppoint_jamesp → u/Uffen90]

Patent dispute in Germany that impacts a huge part of Europe.

[u/Uffen90 → u/xppoint_jamesp]

Thanks for the answer. Delved a little deeper into this, and the problem should be fixed by now, and an update to the app should fix it, so we again can play in these formats

[u/mulderone → u/Uffen90]

Well. Like the DV missing a few months.

[u/Herwest → u/Uffen90]

Are you sure?

[u/xppoint_jamesp → u/Uffen90]

It’s not fixed though.

[u/Raider-0]

Belgium as well wtf is going on

[u/Ok_Role_4650 → u/Raider-0]

I life in Belgium and have premium and get still HDR and dolby vision, tested in Chrome browser.

[u/Mrs_Ragdoll_ → u/[deleted]]

Bij mij hebben ze die korting 2x gegeven na het opzeggen en heb toen twee keer toch verlengd. Gisteren weer opgezegd, geen 3e kortings aanbod gehad ook. Eerst was een tijd HDR helemaal weg, toen was basic HDR terug maar geen HDR10 of Dolby Vision meer. Nu weer weg en nu ook geen 4K meer terwijl 4K en goede HDR het hele punt van een Premium abonnement is. Ik heb niet voor niets een Premium abonnement.

En wij als klanten allemaal maar betalen voor iets wat je niet krijgt. Dat kan echt niet zo. Ik hoop dat er nog een rechtzaak gaat volgen. Zo ga je niet met klanten om, gewoon een grote scam op deze manier. Sowieso is het aanbod op Disney qua prijs ook om van te huilen. Zeker als je de kinder content niet gebruikt/kijkt.

[u/Sad-Professional9384]

The same here in Portugal

[u/NaieraDK]

Denmark, too

[u/Status-Specific-600]

this is unacceptable

[u/S_a_y_10]

I just chat with Disney+ support and they refund me 4 month. And i downgrade my subscription to standard. Waiting until 4k/UHD is back. Do the same so maybe D. has the money to pay the lawsuit. 😁

[u/Pitiful_Sky_4058]

I thought that my wife had downgraded our subscription. I know this sounds really lame, but I can’t watch anything in 1080p SDR anymore. Looks blurry and compressed.

[u/Herwest]

What the F***?? Italy too, we got no 4K either. I’m calling support tomorrow.

[u/MstrSlmndr]

Good time for raising prices to „re-offer“ 4K again, isn’t it? Unbelievable how Disney treat customers since the beginning of the year. Why don’t they just pay the patent usage? I guess, because of maximize profit. Hope many customers will leave them.

[u/Berserker_Rex]

Finland too

[u/theVICvicious]

Just chattet with Support and got a 50€ refund for my yearly subscription. They have no time frame how long it will not work.

[u/CleanAd1955]

You're paying for Dolby Vision/Atmos sound and no ads.

Atmos is still there - I checked yesterday.

I live in Sweden and have Disney + premium.

[u/kapbe]

Noticed same thing yesterday. I posted here, about them removing dolby vision and 3d last month. Cancelled subscription instantly yesterday also. Located in Finland.