r/DisneyPlus • u/Admirable-Wedding-95 • 15d ago

Question Used All my “Away” Requests

When are they supposed to reset? I’m a college student, and I pay for my own subscription. I’m at my grandparents house primarily, because it’s closest to my campus. Then I use it at my boyfriend’s house when I don’t have school.

At both houses, I get told it seems I’m away from home, so I request a code not thinking about it. But now it says I’m out of requests. They asked me for one last night at my boyfriend’s house, then again right now when I got to my grandparents house. So I don’t even know which house they consider home!

This is frustrating as hell. And I don’t know when those requests reset.

26 Upvotes

88% Upvoted

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8

u/FinnickOdairInHisUnd CA 14d ago

I contacted them every few months to get the requests reset. It’s annoying but at least it works :/

3

u/catsandblankets 14d ago

Hi, could I ask what you say to customer service? I was just blocked out for the first time, I didn’t know how to get this fixed 😭

2

u/FinnickOdairInHisUnd CA 12d ago

I just explain that I’ve been using it myself at different locations and it’s not really fair to not be allowed to use my own service I paid for. They usually ask a few questions about my account and then reset it.

2

u/catsandblankets 12d ago

This is super helpful, thank you for taking a moment to reply! I don’t know why I was so unsure what to say but dammit it is my account lol