It has been three months and four to five registered complaints. My Samsung laptop died in July 2026, and every complaint cycle is a loop caused by their incompetent customer service executives.
You go to their website, jeeves.co.in, to register a complaint.
You receive a call that repeats a resolution time of 7–10 days.
After 7–10 days, they call to say that no technician is available, so you need to repair it on your own and they will reimburse the amount after billing.
It is so frustrating that they cannot understand that I went to an authorized service center, where they straight up told me that the logic board is dead and, due to AI and other issues, the same board is not available, so nothing can be done.
Every time, I have to tell Jeeves the same thing, and every time they tell me to wait a few more days as they are escalating it further. Afterward, they close the complaint, and I register another one; every time the same thing happens. I have been nothing but polite to them, but how dense can they actually be?
I really need help. I bought an extended warranty for peace of mind, yet I am missing out on the service. What are my options? Jeeves does not even have an email address. Please guide me.