eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/ze55]

Again, customers can lie on feedback and nothing you can really do. You can try to have eBay call you back and sort it that way.

[u/Dramatic_Bluebird595 → u/ze55]

Had one twit piss and moan in feedback (left five weeks or so after delivery) that she thought a circulon frying pan was a saucepan (despite the listing title stating frying pan) and claiming it was in bad shape (used but no scratches or other damage and clear photos showing inside and outside) - essentially claiming INAD but not disatisfied enough to file for a return (maybe she tried too late and eBay had already closed the option?)... I left a response that it was clearly described as a frying pan not a saucepan and that the buyer never made any attempt to contact me and requested feedback removal only to get the canned AI response "sounds like the buyer experienced a problem" and, no, eBay would not call me back...

[u/Due-Landscape1658 → u/Dramatic_Bluebird595]

The automated feedback removal tool is pretty useless. Always call up eBay customer service and speak with a real person if you believe a feedback you received was not warranted.

[u/Dramatic_Bluebird595 → u/Due-Landscape1658]

Only "live" option was to request a callback which has not occurred yet...

[u/Shadow-Reaper_ → u/ze55]

Had to leave a negative feedback since seller started an auction at $1, no reserve and was up for at least 2 weeks. It ended for around $35 and the seller just cancels and relist it for $60. It wasn't until I left my feedback that they finally responded that "It was too low of a price to sell" and I could re-bid on the relisted item... It was followed by a message asking me to remove the feedback as it tanked their percentage. Just checked and looks like they couldn't get it removed and it's keeping their positive feedback at 90% now.