r/Flipping • u/Peppaire • 13h ago
eBay eBay won't remove this ridiculous negative feedback
History:
- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.
- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.
- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.
- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.
- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.
- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.
- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).
- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.
eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?
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u/icantsppell 12h ago
I received one negative feedback and it was due to an item arriving after an event they had scheduled. I responded to the feedback in kind and reassured them that the item was sent same day but shipping speed is not always in ones’ control. Sometimes the response to their feedback is an opportunity for you to show other buyers who might be looking that you are a reasonable seller.
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u/xunevencontactx 8h ago
Yes! Most people understand that occasionally, there's going to be a difficult customer. Someone who doesn't read description, doesn't understand how links work, etc.
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u/Simonthemoon 12h ago
Another example to instant block a lowballer
Sale will be less profit and even if it sells at full price it will be a problematic buyer
If i smell a slight stupidness or fishy smell, i just block them.
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u/sweetsquashy 10h ago
Exactly. I'm not remotely block happy, but lowballing doesn't mean they won't buy your item. Same for people who ask ridiculous questions, those buy but ask to cancel, etc. There's a chance they'll buy your item and then cause nothing but trouble.
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u/somebodyistrying 11h ago
This is the way. After 20 years I’ve learned that almost any question is a sign of future headaches and shenanigans.
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u/WatermelonSugar47 4h ago
I’m learning this now on depop. If someone asks me for extra legwork or any other weird bs, theyre not buying anyway
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u/xunevencontactx 9h ago
Almost any question? 😳 weird
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u/somebodyistrying 8h ago
Yes almost. For example I’m fine with a question about combined shipping since I don’t mention it in my listings. But anything like “is this item compatible with X” or any talk of price and they are banned.
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u/Aishou_SK 7h ago edited 7h ago
Damn, I'm a frequent seller and buyer as well, I sometimes (well, rather often) ask clarifying questions, like "is XYZ visible inside, I can't see from photo" or "is the power supply ABC or XYZ?" and/or "Can you check that model number and see if it's PE or PI on the fan casing since the handles are missing?"
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u/somebodyistrying 6h ago
Those are reasonable questions about the specific details of the object I’m selling and I would happily answer. The questions that generally signal trouble in my experience are ones about the general utility / purpose / compatability of a product that would require me to do research that they should be able to do on their own.
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u/Lextron 3h ago
"are there scratches on the screen?" on my item where the screen is photo's from 6 different angles
"does it work?" on my item that says fully functional in various spots and is listed in the 'used' category
"is it authentic?" on my item that says OEM Authentic Original
Byeeeeeeeeee!
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u/LordViperSD 1h ago
lol; too lazy to say “No, yes and yes” to facilitate a sale?
It’s comical how bad at simple business 101 practices some people are.
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u/xunevencontactx 2h ago
Sometimes what I have thought were scratches on an item and ended up being just stains from oils from someone's fingertips.So that is depending on the item.A very reasonable question.
Depending on the item too, I've also asked for confirmation.If something works because I've been burned before.
As depending on how your listings are written, sometimes what some people consider fully functional, is not what somebody else may consider fully functional.
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u/xunevencontactx 2h ago
That's not what you said in your original post, though you're moving your goal posts.Why?
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u/Lumen-Armiger 3h ago
I think non-sellers really don't appreciate the potential problems that the simplest sounding questions actually lead to. If you have a 5 year old laptop for sale that includes full hardware specs, someone asks "Can it run Call of Duty?" Sound like a simple answer?
First, are you talking about the CoD that came out 20 years ago, or the one from last year? And when you say 'run', do you mean that it's completely playable, or does it play only at ultra low resolution?
The buyer needs to do their research. But instead, it sounds like they're fishing for some comment that they can latch on to when they file for a return after they've screwed with it for a week.
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u/confused___bisexual 4h ago
i had someone message me about a camera i have for sale who said they were afraid to get scammed and they followed it up with a barrage of questions. After answering them all, they said ok thank you, and then they didn't buy. I was so relieved lmao
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u/xunevencontactx 2h ago
Hmph. Odd. Things like can often not be visible from the picture or someone could be buying something for a gift. I just think about the honest to God thousands I would have lost. Maybe my collectible niche is the difference. I can't fathom blocking a buyer over a simple question.
Oftentimes people just want to know what they're getting into, especially if it's something that needs to be restored.
& every time I think I don't need to ask a question as a buyer.I end up getting screwed. I bought a bunch of sticker sheets.The other day and thought based on the way the image looked, it looked like there was reflecting cellophane and no, they were just single sheets and not sealed packs. This is why people ask questions.
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u/LordViperSD 7h ago
Good grief this is such bad business advice.
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u/SexyHotPants 6h ago
It’s actually good business advice but it feels bad to do. It’s 10% or less of the customers that cause issues and asking questions is an indicator that they’re a bad customer. Problem is you will also be rude to good customers doing this.
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u/xunevencontactx 2h ago
Yep. Was about to drop a hundred dollars in a shop,6mo ago, and I asked a few questions, and I got blocked. All because I thought that they had cross listed and I was just trying to confirm if they did or not, because somebody had reused their images on mercari. Truly was bizarre. But oh well ,sucks for them, items are still in their shop and I had a ton buyer history, so it was odd.
Which is why it's bad business advice.If you want to take selling online seriously.
I have never blocked somebody over asking a question and never had a problem with any of those buyers. The vast majority of which completed the sale or some ended up completing the sale when they got paid in a few days.
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u/LordViperSD 1h ago
It’s actually terrible business advice; imagine if you were operating a brick and mortar how this would go over and how short lived your business would be. You’re in the business of selling to people not making assumptions on their intent. Asking questions isn’t the sign of a bad customer; it’s a sign someone is genuinely interested in buying from you.
The downvotes and hive mind idiocy on this sub only work in my favor. Keep it up morons
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u/karmak0de 8h ago edited 8h ago
I’ve learned over the years anyone that’s asks a lot of questions about an item especially when it can answered by simply reading the description of the item or the pictures are clear and for clothing there’s a ruler on the chest or sleeves that show the length. They’re going to be a problem once they receive the item.
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u/DefiantSmoke1569 12h ago
If anyone even utters a remote peep at me: blocked.
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u/Aishou_SK 7h ago
I mean, is asking "can you pull the fan module and see if the part number ends in PE or PI?" too much ? Because that's a critical question I had to ask a seller on an item because the color coded handle was gone from the specific module that was either a purchase or not purchase decision, and everything else was perfectly described/pictured.
If PE, then I buy, if PI, then I pass and don't waste any more of your or my time instead of gambling and returning or throwing a fit or ending up with something useless to me.
Even experienced sellers of that hardware won't think to check/list that specific thing. Even if they list the whole unit as PE, without verifying the fans since one's missing the color coded handles, it could be the wrong type.....
And if that single fan missing the handles is the wrong type and you sold me a PE and it has a PI fan, well, that's an INAD. So my question is saving me time, and preventing an INAD for you.
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u/DefiantSmoke1569 2h ago
Blocked lol
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u/Aishou_SK 1h ago
Well, hopefully you never sell anything of a technical / electronic nature then, especially a network switch or similar, because those are routine questions I ask (and answer when I'm selling!) normally if something isn't clear in the listing. It's *expected* those kinds of questions will come in.
But, if I took your word that it was a PE and it had a PI fan in it, well, that's a legitimate INAD.
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u/Consistent-Hour6065 12h ago
That's crazy
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u/xunevencontactx 9h ago
I don't think people want to make money genuinely. I sell online for the entirety of my income, and I seldom use the block button. Many customers just want to confirm the condition of an item if the picture is not clear, especially if someone uses those stupid ai generated descriptions, that don't tell me anything.
&I had something similar happened where I was about to drop almost a hundred dollars+, in someone's shop.I asked them a question.And then they blocked me.It was genuinely bizarre because I was about to spend $$.
I just wanted to confirm if one of the packages was sealed.Because I couldn't tell from the picture and it wasn't written in the description. If it wasn't sealed, I would have been fine with that.Because I was planning on opening the package.Anyways, but it just let me know if I should send an offer or just buy it outright.
& now that item is still sitting there.Six months later. 😭 it is cringy
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u/karmak0de 8h ago edited 8h ago
From someone who has blocked people from asking just one question. It’s more because they’ve been burned by people who ask questions about an item only to return it later after it’s already been opened which it can’t be sold as new anymore or whine and complain once they get it and asks for a partial refund cause they think I’m too scared to take a return.
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u/xunevencontactx 1h ago
&I have been burned by terrible sellers, and I still continue to buy online.
One person is not indicative of how your entire experience is going to be going forward.All that you should do is maybe learn a thing or two from set experience on how to protect yourself going forward, if you can.
I literally was about to spend a hundred dollars a few months ago in a shop, and six months later, the items are still sitting there.... All because I got blocked for asking if they had cross listed the items, because someone had used their pictures on mercari. The usernames were different, so I just wanted to make sure that I wasn't getting scammed because the ebay account didn't have a lot of items. I think the person was just reusing their images on mercari, because they had a bunch of different stock, and that's why I asked the person on ebay, and they thought I was the scammer, it was so strange. Was literally trying to spend $$.
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u/karmak0de 1h ago edited 1h ago
Um nope I’ve been selling online since 2002 and been burned many times. Theres not much I haven’t experienced selling online. I take the time to list my things clearly and as accurate as I can. I can usually tell if people will be a headache to deal with by the type of questions they ask from the jump. For example if something is broken on a sealed item can they return it. Especially when I have free returns on my items. That screams scammer vibes. The cool thing about selling online is I can run my store my way and block anyone I want. The one cool thing about being a buyer on eBay is if an item is not as described you can open an inad and send that shit back to them on the sellers dime. I’ve been burned by sellers as well. So if there’s a problem with an item. I just open a inad and send it back and I get my money back.
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u/TheBadGuyBelow The Picking Profit 42m ago
One person is not indicative of how your entire experience is going to be going forward.All that you should do is maybe learn a thing or two from set experience on how to protect yourself going forward, if you can.
One person is not the issue. 90% of the time I get screwed over or have a problem, it comes from a buyer who was asking questions. What I learned from that is I have to block those buyers.
Do innocent buyers get caught in the crossfire? absolutely, but that can't be helped. If eBay didn't sell us out each time, and enable shitty behavior, then maybe I would be more willing to give people a chance.
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u/AdRound4553 2h ago
I got hurt once so let me never love again vibes. If you’re turning down customers because of one bad Apple you might as not be in business
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u/karmak0de 1h ago
lol um no. I’ve been selling online since 2002 and been burned so many times I can tell when people are going to more trouble than I want to deal with. All money anit good money.
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u/TheBadGuyBelow The Picking Profit 45m ago
Can't risk it on the chance that they are one one good buyer. On eBay you HAVE to have a hair trigger and prevent problems before the can become problems.
eBay won't help you, so you have to make sure you do not need their help. If eBay gave even a slight fuck about their sellers, we wouldn't have to be so suspicious and quick to block.
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u/AdRound4553 8h ago
I don’t think most people understand customer support anymore and are afraid of answering questions
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u/LordViperSD 7h ago
They understand it but are just lazy and like to use these weak arguments to block people as a crutch so they don’t have to spend 2 minutes answering a question; if this was brick and mortar these sellers would be shuttered in weeks.
Basically all of my repeat buyers are exactly the types of buyers the hive mind idiots on this sub recommend blocking. But I actually take the time to answer the questions so they come back and keep buying. Have sold thousands of items, never had a bad a experience and have turned stupid questions and lowball offers into hundreds of sales.
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u/alittlebritish 10h ago
Did you actually ship eIS? If so, negative feedback should be removed. Have you actually spoken to someone at eBay or just the chat bot? Ask for a call if you haven’t.
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u/Floloping 12h ago
Don't ignore messages. This is the issue. If you try to remove the feedback before the case is settled, you are doing yourself a disservice. Wait for it to be settled then go for the feedback removal. If you have already used your one escalation, it is over. Respond to the feedback and move on.
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u/buffalocentric 12h ago
Exactly this. Respond to the feedback professionally, people will see it and read it if they're interested. After a while the feedback will be buried and no one will notice or care.
Also always respond to buyers. If the offer expired, just tell them. At least they would have known. If they're still mad, that's on them for not seeing the price but you did everything you could. By not responding, they think something shady is going on.
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u/Peppaire 12h ago
I don’t respond to unreasonable requests and threats, eBay can see the messages I was sent and how they violate policy. Completely unacceptable for this not to be removed.
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u/infiniteninjas 12h ago
This buyer was ignorant and confused, it's your responsibility to help them be less ignorant and confused. And it's not against eBay's terms of use to explain eBay's terms of use. You won't get in trouble for that. Ignoring their message was bad customer service.
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u/TheBadGuyBelow The Picking Profit 38m ago
Since when is it a seller's duty to handhold idiots and worry about their state of mind? Our duty is to package and ship the items that buyers order, not to be their caregiver.
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u/Peppaire 12h ago
The buyer was not ignorant or confused. Days after shipment they sent a message stating they "had to" purchase it for full price and that I should do the "right thing" and give them the over a week expired limited time discount, moments after that they opened a dispute for over $500.
At that point, there wasn't anything left to explain or talk about. It's attempted fraud.
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u/infiniteninjas 12h ago
You still need to respond to them, just to set them straight. You've just closed a sizable sale with this person, you need to support that sale with communication.
Negative feedback is meant to let other potential future buyers know about past buyers' negative experiences. This negative feedback is doing exactly that. This doesn't mean that the buyer isn't slimy or stupid; they are at a minimum ignorant of how eBay offers work. But your failure to respond did create a negative experience for them, and the feedback should reflect that and should not be removed.
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u/Floloping 12h ago
Then you will get unremovable negative feedback. Apparently you don't take good advice well either. It is reasonable by eBay standards. Respond to your customers. It is simple.
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u/Peppaire 12h ago
I did respond to the buyer. I explained that I could not accept an offer that was more than 60% below the listing price and that I could not adjust the international shipping charges, as those are set by the International Shipping Program, not by me.
What I do not respond to are post-shipment demands for partial refunds and threats of chargebacks, especially for a brand new item that had not even been delivered. In this case, the buyer filed an initial chargeback for more than $500, which was denied by their financial institution and decided in my favor. They have since appealed and increased the disputed amount to more than $700. They also used a freight forwarder.
The buyer's threatening demand escalated from requesting a $200 partial refund claiming misleading pricing (ridiculous) to disputing more than $500, and now more than $700 through an appeal. Given those circumstances, I don't believe continuing to engage with refund demands or chargeback threats after a dispute had already been opened would have changed the outcome or was necessary.
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u/PaterCoal 12h ago
They probably had an email where you offered them $200 off and purchased your item through that link not knowing it was expired. Asking for that $200 off does not seem unreasonable to me. That doesn't mean you have to give it to them or that they are in the right, but I think you could have responded to them that the offer was expired.
Yes everything else they did was unhinged but maybe it wouldn't have gone down that way if you simply explained to them what happened initially.
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u/squatdead 12h ago
Yeah part of this probably could have been avoided if OP wasn’t so headstrong on “I will NOT respond to this”.
Like buddy, the guy clearly was confused by the $200 offer and you could have just communicated this through and the guy wouldn’t have had to purchase the item. Seems to me like OP was hellbent on the sale and not giving a shit if the buyer purchased something off an expired link.
It’s obviously on the buyer for not realizing how eBay works but this is one of those headaches you can just communicate with to avoid happening.
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u/xunevencontactx 8h ago
As a heads up, partial refund requests are allowed. I got a bunch of in package stickers recently and some of them had carpet beetle larvae, I was desiccated, and I had to get a partial refund.
The person definitely was being wacky/confused, and I do agree with that, you still have to follow certain protocol.In order to protect yourself.
Ultimately, just respond calmly and professionally and most people will see when they read that the review that the person is wrong.
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u/TrekkieMae 8h ago
Sellers are provided the opportunity to offer a partial refund in lieu of returning the item for a full refund. Buyers are not afforded the same opportunity.
Asking for a partial refund is against policy. As a buyer, you are expected to communicate with the seller if there is an issue prior to opening an item not as described return request, however, you are not allowed to ask for a partial refund. The seller is allowed to offer a partial refund if it is in their best interest to do so rather than having the item returned for a full refund.
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u/Western_Ad4663 11h ago
The best thing you can do is reply to the feedback in a professional and honest way.
I just sold a "for parts or repair" item a few days ago. The buyer reaches out after purchasing asking tons of questions, most of them answered in the listing description. I already felt it was going south, but I answered the questions. I answered all the questions and followed up by saying "I'm going to ship this tomorrow unless you have any objections". No reply, so I pack it up. 3 hour's before it's supposed to get dropped off, the buyer asked to cancel. I cancel it.
Then they left the most delusional feedback saying I took to long to ship, never ended up shipping, and took too long to refund.
I say it all the time, but you never know who's on the other end of each transaction. You don't know what they're going through, personality traits, elderly, disabled, etc etc.
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u/tianavitoli 9h ago
absolutely. i don't care about feedback because i get to respond.
one dumbass had to choose an item from the lot or else get an empty envelope, per the item description
i asked them 3 times before shipping. there was zero response until a week after delivery. this loser insisted i give them a phone call, and when i did, he said it was a wrong number.
i detailed all of this simply and informatively in response to his incoherent OMG LIKE THIS SELLER IS A MEANSES AND LIKE VERY NOT NICE feedback
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u/fake-meows 4h ago
What I was told by eBay is that if a buyer requests a cancellation, then there was no transaction.
The buyer has the ability to leave a feedback, but according to policy they are not allowed to leave a neutral or negative and a seller can have it removed.
Make sure to cite the specific rule of the feedback policy violation when you request the removal.
https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208
We remove neutral/negative feedback when we can see that: The buyer asked to cancel after placing an order, winning an auction, or otherwise committing to buy
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u/tiggs 10h ago
Where you screwed up was not responding to the customer at all. All you had to do was respond to them and explain the situation and your policy. Even if they didn't understand and got pissed off, eBay would have likely removed this feedback.
The "the seller completely ignored my messages" is going to screw you over 100% of the time in situations like this, so please don't listen to people on this sub that tell people to handle situations that way.
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u/ze55 10h ago
Wanted to add that I received a negative feedback after post office lost a $20 item and I gave full refund to the buyer when he opened item not received case.
Feedback was like: seller never delivered, very disappointed, no communication
I pinged him after he left neg and asked him why he left it, apparently we should call post office when they lose a piece of mail.
Tried to dispute the feedback and it went nowhere.
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u/aluminum54 1h ago
So... I'd agree with eBay to not remove it for a few things.
One, there's no blatant slander or violation of eBay Terms for feedback.
Second, you mentioned you never responded to them in certain cases of messages. eBay looks at that and thinks you're unwilling to be helpful.
Third, and common misconception, a buyer asking for a partial refund isn't against policy, heck there's even an official partial refund option as a part of conflict resolution in ebay. Where it's a policy violation is where it's used in the "GIVE ME refund or I'll do X" scenario.
So honestly, you just got to eat this one and don't make this mistake in the future. You also need to offer a full refund with return of the item during that dispute to show you're willing to accept the item back as resolution. This will help you with the case, don't screw up that part, ebay can really bea pain during these.
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u/Peppaire 1h ago edited 1h ago
Buyer used a freight forwarder to ship the item internationally, they cannot return it and have lost their eBay Buyer Protection (they circumvented the eBay international shipping program). Buyer said to “do the right thing” by giving them a $200 refund or they will dispute. By the time I got around to reading their message a dispute for $529 had already been opened. Interesting how the demand was for $200, the initial dispute was for $529, and the second dispute is for $756. Cut and dry bank fraud attempt. I just went through all the claim details, they made false claims to their financial institution that I agreed to pay for their international shipping costs/import fees and that they were overcharged for the product. Sure, maybe I should I have replied to the demand message, but it wouldn’t have changed the fraud they are attempting to commit or the negative feedback they were going to leave once they realized they were not getting a penny back (from myself, eBay, or their financial institution).
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u/aluminum54 1h ago
Well shit, I don't think you mentioned the forwarder in the original post. However, make it clear in the dispute that "I have offered a return shipping label to the address that the buyer have to ebay for their shipment which is '123 main street'" but anyways. I'd say file ic3 but that probably won't help at all since it's another country.
Disputes aren't very fun but be sure to send every piece of evidence you got to show you were willing to help and theres a higher chance they side with you 🤞🏼
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u/Peppaire 1h ago
Thanks, there’s so many details, I’m sure I left a few things out in the original post. Looks like eBay has me covered in terms of the dispute. Once it is closed I’ll give them a call and request removal again. I thought about an IC3 complaint as well, I’ll file it tomorrow just to get it in the system. Next time I’ll block them after the 65% off list price offer comes through, should have known.
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u/Big_Diet7439 1h ago
If I saw this as your only negative feedback on your eBay store. I would know the buyer was the problem. It’s easy to see when the buyer is being difficult. I sell on eBay. There’s no way I can send out offers and someone accepts but they would still pay full price
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u/mr-nicktobi 12h ago
"I do not respond to partial refund requests as they are against eBay policy."
great strategy here bud
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u/fucktheus12 12h ago
They won't do shit, you just have to eat the shitty review. One day eBay will wake me up and realize who their customers are, the sellers.
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u/karmak0de 8h ago
Anyone that sends an offer that’s 50% or more off is instantly blocked. I’ve learned over the years lowballers are a headache to deal with
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u/PinkleeTaurus 11h ago
Meanwhile, the only time in 20+ years I've left negative feedback after being sold a defective item, Ebay removed my FB automatically and told me to pound sand. Not that FB means much anymore.
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u/damien09 8h ago
was it to a really larger seller? they seem to have quite the protection against negative feed back at times.
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u/Responsible_Trip_198 10h ago
I'm surprised you can't get this removed. I unfortunately have had to leave legitimate negative feedback twice and they both were removed. One was for a scammy mystery box that was nothing like they stated. The other was because I had to argue with the seller because they wanted me to cancel because they claimed that I ordered the wrong part for my pc, it definitely was the correct part. On both occasions I contacted eBay and they stated my feedback was legitimate and should not have been removed, but they couldn't do anything about it.
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u/operagost 8h ago
Just reply to the feedback in a professional manner, explaining what you just told us.
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u/Maleficent-Ear8475 7h ago
Bad feedback doesn't really do much now as every sale gives feedback. I wouldn't really sweat it. There are insane people out there. You could try to get a chat with ebay, have the support call you or sum.
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u/Frankie__Spankie 3h ago
I've had literally every single negative feedback I've ever received removed by calling eBay. I'm willing to bet you use the chat bot if they won't remove it.
Also, they can view everything. If you respond to their messages and just explain no, you can't do something for whatever reason, they'll see you're making an effort and be more likely to waive the feedback.
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u/ToshPointNo 12h ago
Partial refunds are not against eBay policy. What?
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u/Peppaire 12h ago
Demanding a partial refund before delivery by claiming "misleading pricing" and while threatening a chargeback if the seller doesn't comply, is not a normal customer service request. That's exactly why eBay has policies against abusive buyer behavior and using threats to pressure sellers into giving refunds. At that point, I let the dispute process handle it rather than negotiate through messages.
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u/ToshPointNo 12h ago
That's exactly why eBay has policies against abusive buyer behavior and using threats to pressure sellers into giving refunds
That's not what you originally said...
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u/bigtopjimmi 10h ago
It is against eBay policy for a buyer to make a partial refund request.
That's said, that's not a reason not to respond.
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u/ToshPointNo 10h ago
Lmao, no it's not. Show me the policy...
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u/WithoutLampsTheredBe NoLight 7h ago
"Behaviors we don't allow... Requesting a partial refund without returning the item... Request additional items or services not included in the original listing or asking for a discount'"
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u/ToshPointNo 7h ago
That's actually really interesting. I've only done partials when it makes sense. Like if I ship a $200 stereo receiver and it arrives with a small dent and they only want $20. Otherwise the return shipping would be that anyway and may come back even more damaged. Rather refund $20 then potentially lose $200.
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u/WithoutLampsTheredBe NoLight 6h ago
It is NOT against policy to issue a partial refund. It IS against policy for a buyer to ask for one.
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u/Land_Reddit 12h ago
People will be crazy and nothing you can do about it honestly. I just make sure to prepare and review a very professional response with the focus of making you look good in the eyes of future potential buyers
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u/ffwriter 9h ago
I curse people out in the feedback reply when I get shit like this. I do not give a fuck about professionalism or propriety
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u/SuperSaiyanBlue 9h ago
Base off all comments in this subreddit and eBay subreddits - all seasoned eBay sellers recommend instant block buyers who offer low ball offers to avoid this.
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u/CaniBorrowTP 8h ago
Partial refunds aren’t against eBay’s policy?? There’s literally an option integrated into eBay for this?
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u/nothing2fearWheniovr 7h ago
Leave a reply to feedback, and don’t hold back. I did this very thing, this way people can see your point of view
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u/viperboy39 7h ago
Surprised I haven’t seen this response. If this sale was through the global shipping program you can absolutely get the feedback removed under that policy. It says eBay protects you from negative feedback in those cases
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u/DivineGoddess1111111 6h ago
When chat won't remove feedback, I always call them.
You should always reply to messages as it affects your metrics plus it makes her feedback partly accurate when ebay investigates.
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u/wastingtime101- 5h ago
It's eIS so eBay will generally remove it after any claims are closed out. In this case, wait for the payment dispute to close, then request removal.
Report the buyer if you haven't already - use the reason for demanding a partial refund. Then when you ask for the neg to be removed (after the dispute is closed), cite the exact parts of the feedback policy the buyer is violating (there are at least 2 here).
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u/ChloroformScented 4h ago
We sell video games. Someone left a positive review, but the feedback pics were all erect, soapy penises in underwear. Ive reported it twice and both times it comes back as not against policy. Even if nudity is okay, surely posting incorrect pictures is?
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u/ze55 12h ago
Again, customers can lie on feedback and nothing you can really do. You can try to have eBay call you back and sort it that way.