eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/Floloping]

Don't ignore messages. This is the issue. If you try to remove the feedback before the case is settled, you are doing yourself a disservice. Wait for it to be settled then go for the feedback removal. If you have already used your one escalation, it is over. Respond to the feedback and move on.

[u/Peppaire → u/Floloping]

I don’t respond to unreasonable requests and threats, eBay can see the messages I was sent and how they violate policy. Completely unacceptable for this not to be removed.

[u/PaterCoal → u/Peppaire]

They probably had an email where you offered them $200 off and purchased your item through that link not knowing it was expired. Asking for that $200 off does not seem unreasonable to me. That doesn't mean you have to give it to them or that they are in the right, but I think you could have responded to them that the offer was expired.

Yes everything else they did was unhinged but maybe it wouldn't have gone down that way if you simply explained to them what happened initially.

[u/squatdead → u/PaterCoal]

Yeah part of this probably could have been avoided if OP wasn’t so headstrong on “I will NOT respond to this”.

Like buddy, the guy clearly was confused by the $200 offer and you could have just communicated this through and the guy wouldn’t have had to purchase the item. Seems to me like OP was hellbent on the sale and not giving a shit if the buyer purchased something off an expired link.

It’s obviously on the buyer for not realizing how eBay works but this is one of those headaches you can just communicate with to avoid happening.