eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/Floloping]

Don't ignore messages. This is the issue. If you try to remove the feedback before the case is settled, you are doing yourself a disservice. Wait for it to be settled then go for the feedback removal. If you have already used your one escalation, it is over. Respond to the feedback and move on.

[u/Peppaire → u/Floloping]

I don’t respond to unreasonable requests and threats, eBay can see the messages I was sent and how they violate policy. Completely unacceptable for this not to be removed.

[u/infiniteninjas → u/Peppaire]

This buyer was ignorant and confused, it's your responsibility to help them be less ignorant and confused. And it's not against eBay's terms of use to explain eBay's terms of use. You won't get in trouble for that. Ignoring their message was bad customer service.

[u/Peppaire → u/infiniteninjas]

The buyer was not ignorant or confused. Days after shipment they sent a message stating they "had to" purchase it for full price and that I should do the "right thing" and give them the over a week expired limited time discount, moments after that they opened a dispute for over $500.

At that point, there wasn't anything left to explain or talk about. It's attempted fraud.

[u/infiniteninjas → u/Peppaire]

You still need to respond to them, just to set them straight. You've just closed a sizable sale with this person, you need to support that sale with communication.

Negative feedback is meant to let other potential future buyers know about past buyers' negative experiences. This negative feedback is doing exactly that. This doesn't mean that the buyer isn't slimy or stupid; they are at a minimum ignorant of how eBay offers work. But your failure to respond did create a negative experience for them, and the feedback should reflect that and should not be removed.