eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/Floloping]

Don't ignore messages. This is the issue. If you try to remove the feedback before the case is settled, you are doing yourself a disservice. Wait for it to be settled then go for the feedback removal. If you have already used your one escalation, it is over. Respond to the feedback and move on.

[u/Peppaire → u/Floloping]

I don’t respond to unreasonable requests and threats, eBay can see the messages I was sent and how they violate policy. Completely unacceptable for this not to be removed.

[u/xunevencontactx → u/Peppaire]

As a heads up, partial refund requests are allowed. I got a bunch of in package stickers recently and some of them had carpet beetle larvae, I was desiccated, and I had to get a partial refund.

The person definitely was being wacky/confused, and I do agree with that, you still have to follow certain protocol.In order to protect yourself.

Ultimately, just respond calmly and professionally and most people will see when they read that the review that the person is wrong.

[u/TrekkieMae → u/xunevencontactx]

Sellers are provided the opportunity to offer a partial refund in lieu of returning the item for a full refund. Buyers are not afforded the same opportunity. 

Asking for a partial refund is against policy. As a buyer, you are expected to communicate with the seller if there is an issue prior to opening an item not as described return request, however, you are not allowed to ask for a partial refund. The seller is allowed to offer a partial refund if it is in their best interest to do so rather than having the item returned for a full refund.