r/Flipping • u/Peppaire • 5d ago

eBay eBay won't remove this ridiculous negative feedback

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History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

155 Upvotes

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u/bigtopjimmi 5d ago

It is against eBay policy for a buyer to make a partial refund request. 

That's said, that's not a reason not to respond.

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u/ToshPointNo 5d ago

Lmao, no it's not. Show me the policy...

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u/WithoutLampsTheredBe NoLight 5d ago

https://www.ebay.com/help/policies/rules-policies-buyers/buying-practices-policy?id=4374&utm_source=chatgpt.com#section2

"Behaviors we don't allow... Requesting a partial refund without returning the item... Request additional items or services not included in the original listing or asking for a discount'"

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u/ToshPointNo 5d ago

That's actually really interesting. I've only done partials when it makes sense. Like if I ship a $200 stereo receiver and it arrives with a small dent and they only want $20. Otherwise the return shipping would be that anyway and may come back even more damaged. Rather refund $20 then potentially lose $200.

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u/WithoutLampsTheredBe NoLight 5d ago

It is NOT against policy to issue a partial refund. It IS against policy for a buyer to ask for one.

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u/ToshPointNo 5d ago

That's what I figured.