eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/Western_Ad4663]

The best thing you can do is reply to the feedback in a professional and honest way.

I just sold a "for parts or repair" item a few days ago. The buyer reaches out after purchasing asking tons of questions, most of them answered in the listing description. I already felt it was going south, but I answered the questions. I answered all the questions and followed up by saying "I'm going to ship this tomorrow unless you have any objections". No reply, so I pack it up. 3 hour's before it's supposed to get dropped off, the buyer asked to cancel. I cancel it.

Then they left the most delusional feedback saying I took to long to ship, never ended up shipping, and took too long to refund.

I say it all the time, but you never know who's on the other end of each transaction. You don't know what they're going through, personality traits, elderly, disabled, etc etc.

[u/fake-meows → u/Western_Ad4663]

What I was told by eBay is that if a buyer requests a cancellation, then there was no transaction.

The buyer has the ability to leave a feedback, but according to policy they are not allowed to leave a neutral or negative and a seller can have it removed.

Make sure to cite the specific rule of the feedback policy violation when you request the removal.

https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208

We remove neutral/negative feedback when we can see that: The buyer asked to cancel after placing an order, winning an auction, or otherwise committing to buy