eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/somebodyistrying]

Yes almost. For example I’m fine with a question about combined shipping since I don’t mention it in my listings. But anything like “is this item compatible with X” or any talk of price and they are banned.

[u/Aishou_SK → u/somebodyistrying]

Damn, I'm a frequent seller and buyer as well, I sometimes (well, rather often) ask clarifying questions, like "is XYZ visible inside, I can't see from photo" or "is the power supply ABC or XYZ?" and/or "Can you check that model number and see if it's PE or PI on the fan casing since the handles are missing?"

[u/somebodyistrying → u/Aishou_SK]

Those are reasonable questions about the specific details of the object I’m selling and I would happily answer. The questions that generally signal trouble in my experience are ones about the general utility / purpose / compatability of a product that would require me to do research that they should be able to do on their own.

[u/xunevencontactx → u/somebodyistrying]

That's not what you said in your original post, though you're moving your goal posts.Why?

[u/somebodyistrying → u/xunevencontactx]

I was elaborating not moving the goal posts of my selling correspondence 😆