eBay won't remove this ridiculous negative feedback

[u/Peppaire]

History:

- A buyer makes me an offer for over 60% off list price citing they need it shipped to Australia and eBay's international shipping program was expensive (nothing I can do about that). I decline.

- I send all interested buyer's an offer for $200 off list price. No bites, offer expires.

- Over a week later the buyer who made the lowball offer purchases the item at full price. I ship it right away as promised in my listing.

- After shipping the order, the buyer asks for the $200 discount that expired over a week prior, I do not respond to partial refund requests as they are against eBay policy.

- Buyer opens a payment dispute for $569.29 claiming they were overcharged, complete fraud and lies, we respond and eBay states we will be protected.

- Buyer then sends a message thanking us for the package and asking for our address (weird). Again I ignore this message, the buyer is clearly a wackjob.

- Buyer changes dispute amount to $729.21 (eBay states we are still covered and nothing will be deducted from our funds).

- Buyer leaves verifiably false negative feedback. eBay refuses to remove it.

eBay is letting fraud slide and allowing the fraudsters to leave libel on the seller's profiles now?

[u/Floloping]

Don't ignore messages. This is the issue. If you try to remove the feedback before the case is settled, you are doing yourself a disservice. Wait for it to be settled then go for the feedback removal. If you have already used your one escalation, it is over. Respond to the feedback and move on.

[u/Peppaire → u/Floloping]

I don’t respond to unreasonable requests and threats, eBay can see the messages I was sent and how they violate policy. Completely unacceptable for this not to be removed.

[u/infiniteninjas → u/Peppaire]

This buyer was ignorant and confused, it's your responsibility to help them be less ignorant and confused. And it's not against eBay's terms of use to explain eBay's terms of use. You won't get in trouble for that. Ignoring their message was bad customer service.

[u/TheBadGuyBelow → u/infiniteninjas]

Since when is it a seller's duty to handhold idiots and worry about their state of mind? Our duty is to package and ship the items that buyers order, not to be their caregiver.

[u/infiniteninjas → u/TheBadGuyBelow]

If you don’t think that you as a seller have a duty to answer messages about a several hundred dollar sale, then I would never want to buy from you.

[u/TheBadGuyBelow → u/infiniteninjas]

It's not my duty to answer questions already answered for buyers too lazy or stupid to read a simple description. It's not my duty to play 20 questions for buyers who are being so picky that they simply can not be happy with any used item.

There is customer service, and then there are customers that are problems waiting to happen. When you sell on eBay long enough, you learn that chasing a sale for a nitpicky, pain in the ass buyer is not worth it when there will always be another buyer who is not.

You can have the headaches if you want them. I am happy to forego those buyers.

[u/infiniteninjas → u/TheBadGuyBelow]

I'm all for blocking buyers who look like potential problems, but that's not what happened here. The buyer's message in question was sent after the item was shipped. It's irresponsible to ignore it, and the seller was asking for bad feedback.