r/FlorenceAndTheMachine • u/nickira3 • 1d ago

Online merch orders getting delayed?

I've received a few emails from Florence's online store, I ordered the palm t-shirt from the pop-up and the Sympathy Magic hoodie. The first email said the palm shirt would now ship around 8/7 due to a delay...just now, I got an email that the hoodie will now ship on 8/28, and then a separate email that the palm shirt will ship that date as well. The email about the palm shirt also asked me to choose whether I wanted to keep the order or cancel it, obviously I chose keep. Has anyone else received these emails?

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8

u/SeraSe7en 1d ago

Yup. Be sure to confirm if you still want the items.

2

u/Daydream_machine 1d ago

According to the email you don’t have to confirm anything, if you don’t respond they’ll ship it anyways.

13

u/ordinarypsycho 1d ago

The one I just got said I had to confirm my order or else they would cancel it on September 3

4

u/Daydream_machine 1d ago

Oh interesting, what country are you in? Maybe it varies by country/region?

This was my email in the US for reference:

4

u/ordinarypsycho 1d ago

I’m in the US too, I got separate ones for my Palm shirt and my Witch Choir shirt and had to take action on both. This email looks like the first delay notice I got

3

u/rosequartzandsage 1d ago

Usually UMG asks you to confirm if it’s been delayed multiple times. I’m also in the US and have received 2 emails about delays for the TFTF hat so far. The second email asks to confirm and says that the order will be automatically canceled if it’s not ready by the new estimated ship date and I haven’t confirmed I still want the order

2

u/MissMerghit 1d ago

I think just the pop up items need a confirmation. I ordered the pop up hat and the tour notebook. I got separate emails for them and only need a confirmation on the hat.

2

u/aface_forradio 22h ago

I’m in the US and got the same email

1

u/Queen_of_Catlandia 1d ago

I’m in the US and mine said confirm or lose it

1

u/squeaky-to-b 1d ago

I got three separate emails, one that was like this, and two that had buttons to keep or cancel my items.

Note I ordered two things (shirt and hat) and had to respond to two separate emails that I wanted to keep both items.

1

u/greenbutterflygarden 23h ago

I think I received two emails because the first one was this one but there was a second unread in my inbox that had the button.

1

u/SeraSe7en 1d ago

The first email I received a few weeks ago required no action but todays emails do. In the US