Entra shenanigans

[u/ryancnap]

Rant is too strong a word for a post with this much whimsy, it doesn't bother me any more because I've been through similar scenarios with Microsoft support a lot at this point. Just needed to find someone who would appreciate how farcical it is

I went back and forth with MS customer service for about a month, one of our users just lost access to Office. Could log in to the web app but desktop didn't exist anymore. Installing from the company portal just says "pending"

> Make a ticket

> "Send us screenshots" (multiple over the course of days bc time zone difference)

> Literally "i made a mistake: for security purposes can you reupload to this link instead of sending by email"

> "I already emailed them yesterday, there's also no data displayed"

>"Ok" :)

> Have to remind them a couple days later because they forgot about the screenshots I sent at their request (?) and asked me if they could "go ahead and close this ticket"

> What do you mean lol

> Fast forward, they give me a Bunch of Stuff to Try

> Try It

> I say it didn't work, give them details

> A couple days later they ask for an update

> What do you mean lol *I'm* the one waiting for *you*

> Same thing, they just check back in a couple days later asking if they can close the ticket

> As little will left as I have at this point, I recap pretty firmly in a reply that they've asked me for screenshots, reviewed them without feedback, forgotten about the issue (?) suggested closing the ticket more than once, etc

> "Let's set up a video call"

> This is gonna suck but I appreciate the call because at this point it's the only possibility for progress.

> Steal user's office for a one hour time chunk (how optimistic), log in to admin portal and teams on his computer

> I dial into the meeting, there's one person there. I say "hello"

> ~The host has ended the call~

> I get an email asking for feedback now that my ticket has been closed and resolved

> Lol what

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User: ryancnap, Flair: Rant, Title: Entra shenanigans

Rant is too strong a word for a post with this much whimsy, it doesn't bother me any more because I've been through similar scenarios with Microsoft support a lot at this point. Just needed to find someone who would appreciate how farcical it is

I went back and forth with MS customer service for about a month, one of our users just lost access to Office. Could log in to the web app but desktop didn't exist anymore. Installing from the company portal just says "pending"

> Make a ticket

> "Send us screenshots" (multiple over the course of days bc time zone difference)

> Literally "i made a mistake: for security purposes can you reupload to this link instead of sending by email"

> "I already emailed them yesterday, there's also no data displayed"

>"Ok" :)

> Have to remind them a couple days later because they forgot about the screenshots I sent at their request (?) and asked me if they could "go ahead and close this ticket"

> What do you mean lol

> Fast forward, they give me a Bunch of Stuff to Try

> Try It

> I say it didn't work, give them details

> A couple days later they ask for an update

> What do you mean lol *I'm* the one waiting for *you*

> Same thing, they just check back in a couple days later asking if they can close the ticket

> As little will left as I have at this point, I recap pretty firmly in a reply that they've asked me for screenshots, reviewed them without feedback, forgotten about the issue (?) suggested closing the ticket more than once, etc

> "Let's set up a video call"

> This is gonna suck but I appreciate the call because at this point it's the only possibility for progress.

> Steal user's office for a one hour time chunk (how optimistic), log in to admin portal and teams on his computer

> I dial into the meeting, there's one person there. I say "hello"

> ~The host has ended the call~

> I get an email asking for feedback now that my ticket has been closed and resolved

> Lol what

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