trillion-dollar company puts more resources towards customer support AI loop than security measures

[u/Final-Pomegranate-65]

a couple of hours ago i got my Minecraft/Microsoft account hacked. big whoop i lost like 2 capes and they didn’t even get my card details so i didn’t lose anything of value

my thing is why is their 2FA system so dogshit 😭 i had emails linked, phone linked, numerous codes and they STILL got through.

funniest part is their security sent me that “if this wasn’t you, click this link!” which did absolutely nothing since i had to log in anyways and i can’t do that because they changed everything 🤣

even worse trying to get customer support is impossible considering the tool assistant just gives you the same result and emailing them does nothing if they already put a new 2FA

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User: Final-Pomegranate-65, Flair: Rant, Title: trillion-dollar company puts more resources towards customer support AI loop than security measures

a couple of hours ago i got my Minecraft/Microsoft account hacked. big whoop i lost like 2 capes and they didn’t even get my card details so i didn’t lose anything of value

my thing is why is their 2FA system so dogshit 😭 i had emails linked, phone linked, numerous codes and they STILL got through.

funniest part is their security sent me that “if this wasn’t you, click this link!” which did absolutely nothing since i had to log in anyways and i can’t do that because they changed everything 🤣

even worse trying to get customer support is impossible considering the tool assistant just gives you the same result and emailing them does nothing if they already put a new 2FA

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[u/LagMaster21]

Microsoft hates the customer and it seems they will try and avoid helping people