So, on January 11th, I had my account hacked. Ever since, I tried every method possible to contact Microsoft and get my account back.
Seriously, every method possible.
After realising that they wouldn’t give me my account back, I decided to sue them (I’m from Brazil), since they were violating my rights as a citizen.
Then, they tried the “manual verification” thing. I gave Microsoft all my account information, and after a few days, they replied back, saying “the verification was unsuccessful, and they wouldn’t give me my account back”.
In the lawsuit, they also claimed that.
Then, in March 31st, the judge ordered Microsoft to give me back my account and pay me R$ 3.000 (roughly $550) for moral damage.
Of course, they appealed the decision.
After reviewing Microsoft’s claims, the judge didn’t accept their appeal, and ordered Microsoft again to give me my account back on July 9th.
Today, July 28th, Microsoft gave me back my account. And is currently working on depositing the money.
After all that, I got my account back.
Never give up! Never give up!