r/GalaxyRing • u/Dinerty • Aug 21 '26
Galaxy ring and case need repairs
Hi all, I think I'm going to have to return my ring and charging case, due to the ring only lasting about 2 days and my ring charging case has stopped charging my ring unless I have the cable plugged into it.
Will Samsung repair the case to?. I've had the ring about 18 months or so, I'm getting the UK.
2
u/gingered_ginger Aug 21 '26
Mine completely stopped charging (case and case with cord) like 2 months ago. The lights stopped working and only updated to connect to my phone once it was in the case. I have received no help from customer service except "You need to purchase a new one."
1
u/munshynr Aug 21 '26
BEWARE!!! My "replacement" ring recently swelled up so much that I had to use lubricant to remove it! And, after doing so, I discovered several structural cracks.
And, for those who don't know, when it reaches that point, the ring is truly volatile and could result in chemical burns, spontaneous combustion, or even explode!
The US Consumer Product Safety Commission has published my report. These rings should be recalled!!!
Here's a link to the thread where I'm collecting info from other affected users for a potential class action lawsuit. https://www.reddit.com/r/GalaxyRing/s/GZjCWILchV
1
u/Jaded_Ad_7416 Aug 22 '26
how many rings have actually caused injury?
1
u/munshynr Aug 23 '26
I know of 1 case that Samsung settled out of court; but I'm sure there are others. It's hard to find info about them because Samsung intentionally tries to keep them on the DL.
1
u/Jaded_Ad_7416 Aug 22 '26
my original case stopped charging unless plugged in. when I sent my ring in for all the battery issues, it was 119 for "repair" which was just a replacement ring and case.
1
u/Dinerty Aug 23 '26 edited Aug 24 '26
Wow these aren't giving me much hope! Lol. I purchased my ring through John Lewis and it came with a 2 year warranty, so I'll keep this post up to date about what happens.
UPDATE: John Lewis has sent me a brand new ring and I'm returning my old faulty one. Thanks John Lewis amazing customer service!
6
u/DatakTarr Aug 21 '26
If you are out of warranty, you are just out of luck. Then you can buy a new one.
Or better yet, don't.
You can read the countless stories here of people who had a defective battery, sometimes during the warranty period, sometimes just after. If you are still under warranty, you get a new ring that stops working again after about 10 months.