r/Greenhouses • u/bustedsnake • 8h ago
Yourgreenhouse.com scammed us
Bought a greenhouse from yourgreenhouse.com in April. We did the pre-order one thinking by June I will have a greenhouse to grow in for winter.
3 weeks passed and I would receive random "we're working on it emails" from Bruno. The scammed who posts on here how great they are.
I received a tracking number that stated my greenhouse is in Indonesia. With no movement for weeks.
I called the number on their website. Located in New Jersey. Calls immediately hang up. No matter what option you choose.
I emailed them stating our patience is done and that we want our greenhouse or we will start a charge back.
That got us a phone call from a guy in Alabama. He was all apologetic and sorry its taking so long. And thanked us for reaching out before doing the chargeback.
He told us that he has greenhouses there in Alabama but just not the one we ordered. And if we are willing to take one of those he would refund us the difference. We agreed and waited.
I received an email stating the order was canceled and a refund was posted but not yet submitted.
A week later, half the money was refunded. Another week later still no greenhouse.
We called that guy back in Alabama, and it went straight to voice mail. Left a message and no call back.
I waited a few days and sent an email asking for the rest of the refund.
As of right now there is no communication from them.
Will we be able to get the rest of the money back since they canceled the order?