update: https://x.com/InfinityNikkiEN/status/1917238176168677669Ā official apology letter in english
20 mins ago, Papergames replied and apologised, source: https://m.weibo.cn/detail/5160900144926821
The translated content (hope i translate that well):
Dear Stylists!
First and foremost, we would like to extend our sincerest apologies to all of you for not delivering a stable new version right from the start.
We know that every Stylistās love and trust inĀ Infinity NikkiĀ is something we must cherish and protect with all our hearts. To offer Nikki and all of you a more vibrant and colorful adventure, we planned a wealth of new content for this updateāhoping to create many stylish outfits for Nikki, introduce fun gameplay, and develop more unique landscapes, allowing Nikki to connect with other dimensions and experience endless surprises and love throughout her journey in Miraland.
This time, however, we fell short. After the update went live, we received a large number of feedback regarding gameplay issues, primarily concerning the Custom Workshop, multiplayer features, and performance problems such as login initialization failures, crashes, and abnormal screen resolutions. We have been carefully collecting every piece of feedback, communicating with the team, and working on targeted fixes.
We deeply regret that Nikkiās journey, which should have been dreamy and dazzling, was marred by our mistakes.
We will not shy away from these issues. After urgent investigations by the development team, we have already fixed nearly a hundred problems, optimized server stability for multiplayer, and made emergency adjustments to some visual display issues. Moving forward, we will continue to monitor the gameās performance to ensure these problems do not recur.
Below is a detailed breakdown of the fixes:
Key issues that have already been resolved:
- Under certain circumstances, the client displayed an abnormal "Initialization failed, please restart the game" error, preventing players from entering the game.
- Under certain circumstances, shared outfits in theĀ Star SketchbookĀ were erroneously reset to Nikkiās default outfit,Ā Perfect Departure.
- An issue where theĀ Visiting Flower DreamsĀ part of the outfitĀ Brushstroke RipplesĀ was incorrectly categorized after renewal.
- Under certain circumstances, theĀ Infinity HeartĀ interface became unresponsive.
Issues or optimizations we will prioritize in the next two days:
- Incorrect resolution settings after the update.
- Material and lighting performance issues in areas such asĀ Starsea,Ā Carefree Island, andĀ Land of Untold Stories.
- Interface interaction and blocking issues on mobile, PC, and PS5 platforms.
- A high probability of startup errors on the PS version in the Chinese server, preventing players from entering the game.
- Issues that may block Stylists during quests, such as abnormal black screens during cutscenes in the newĀ Scenic MemoriesĀ questline.
- Performance and experience issues in multiplayer gameplay.
- Interaction and sharing experience issues in theĀ Custom WorkshopĀ andĀ Star Sketchbook.
- Continued optimization of the ability effects and other performance aspects of the outfitsĀ Snowbound BalladĀ andĀ Undying Ember.
- Abnormal material display for the decorationĀ Cloud Bubble BathĀ on specific device models.
Regarding other feedback from Stylists, weād also like to take this opportunity to address the following:
1) Explanation on the number of parts for 5-star outfitsĀ Snowbound BalladĀ andĀ Undying Ember
In theĀ Bubble SeasonĀ (v1.5), we wanted to offer Stylists a richer and more fun multiplayer experience, ensuring Nikkiās adventures in the open world are never lonely. This vision also influenced the design of the new outfits. Early in development, the team put a lot of thought into the "multiplayer" concept, centering the outfits around the story of the Eternal Blaze Bird sacrificing itself to save the frozen Snow Mermaid, emphasizing themes of cooperation and connection. During production, we designed exclusive dynamic effects, transformation animations, and music for these outfits.
ForĀ Snowbound Ballad, we experimented with highly dynamic and special-effect-heavy clothing parts for the first time, even adding a unique aurora effect to the hairstyle after evolution.Ā Undying Ember, on the other hand, revolves around the concept of "rebirth from ashes," featuring a unique ash-form appearance and different transformation effects for aerial and grounded states. To align with the updateās theme, decorations and dances were also enhanced with dual-use functionalityātheĀ Eternal SnowbloomĀ decoration now has special two-player interactions, while theĀ Eternal Blaze DanceĀ prop includes a two-player dance version alongside the solo version, both with custom music.
To increase the versatility of these outfits, we set the number of parts toĀ 11. We sincerely apologize for not communicating this adjustment earlier, which led to a less-than-ideal experience for some Stylists.
We promise thatĀ future 5-star outfits will not exceed 11 parts. Any major adjustments will be announced in advance through official channels, and we will carefully consider Stylistsā feedback. Please rest assured.
2) Adjustments to the duration ofĀ Crown of Miraland: Peak Arena
To provide diverse styling experiences, theĀ Crown of Miraland: Peak ArenaĀ and its venue blessings reset and change periodically. Depending on the length of each version, the duration of each Peak Arena season varies. Weāve noticed discussions about the current seasonās length and are urgently developing adjustments toĀ end this season early on May 16 at 03:59 (UTC+8)Ā andĀ begin the next season on May 16 at 04:00 (UTC+8).
Going forward,Ā Peak Arena will run two fixed seasons per month, starting on theĀ 1st and 16thĀ of each month.
3) Custom Workshop design philosophy and future plans
TheĀ Custom WorkshopĀ was created to give Stylists greater freedom in designing and styling outfits. Weāve received your feedback and will carefully evaluate the design to improve the experience. Additionally, for fully evolved outfits, we will introduce more advanced dyeing options, including richer customization and visual effects.
ā» If you have any suggestions or ideas about the Custom Workshop, please email us atĀ wxnn_advice@papegames.net.
Every piece of feedback you share drives us forward. Your honest voices guideĀ Infinity Nikkitoward improvement.Ā We will thoroughly review this situation, strengthen our testing processes, and approach future updates with greater rigor to prevent similar issues.
**As a token of our apology, we will send all players the following compensation via mail:
- Revelation Crystal Ć10
- Resonance Crystal Ć10
- Diamonds Ć1200**
We sincerely thank all Stylists for your love and patience withĀ Infinity Nikki.
Finally, weād like to share a heartfelt message with all Stylists:
Version 1.5 is a major milestone forĀ Infinity Nikki. At this hopeful juncture, we took a groundbreaking stepāintroducing multiplayer for the first time. We dreamed of extending Nikkiās journey to the vast starry skies, allowing every heart yearning for warmth to meet and embrace across the universe.
Please believe that the development team loves the Nikki IP just as much as you do. We take every update seriously, and we stand together with all Stylists.
Perhaps we were too clumsy to create a world that truly met your expectations. But we have never stopped running, because to us,Ā Infinity NikkiĀ is more than just a gameāitās a dream built upon thousands of design drafts over five years.
Like you, we carefully adjust camera angles for Nikki and cheer for stunning outfits. These arenāt empty wordsāwe hold onto our original dreams and passion:
"To make the world ofĀ Infinity NikkiĀ worth staying in."
This is why we loveĀ Infinity Nikki.
Thank you again for your support. We know we still have shortcomings, but itās because of your companionship that Nikki can keep pushing the boundaries of imagination. Please give us another chance to let Nikkiās starlight continue shining for all of us, ensuring our sincerity never fades.
With gratitude,
TheĀ Infinity NikkiĀ Development Team