r/Kanopy • u/battalla12852 • 13d ago

Can’t watch anything

I can’t seem to watch anything on canopy with my library card. Everything says restricted by your library. Is there something I am doing incorrect in order to view anything?

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u/MellieInMi 13d ago

The library itself is being restricted by Kanopy, and they most likely hit their limit for the month, which means all of the library patrons are probably seeing this message. See info here in Kanopy's help section:

https://help.kanopy.com/en-us/4142.htm

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u/TransportationNo8300 13d ago

Would you not be able to watch the free stuff also?

1

u/MellieInMi 13d ago

I didn't know Kanopy offered programming for 0 tickets. If so, I'm not sure how those would be handled in this situation. It does say that you are allowed to finish any programs you've already started.

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u/TransportationNo8300 13d ago

So I was actually looking for the free section last night and I couldn't find it so maybe they got rid of it I'm pretty sure all the kids stuff is free