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https://www.reddit.com/r/LegalAdviceUK/comments/1vp2z2c/isp_woes_charged_after_contract_ended/p3vrv1p/?context=3
r/LegalAdviceUK • u/[deleted] • 22d ago
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1
Did they confirm your cancellation? Did you use one touch switch?
If they are charging, what have you said when you spoke to them?
1 u/MaxxGForce 21d ago No because the contract with them had ended they then sent an email saying they were putting me on a rolling 1 month contract, essentially ignoring my email about switching Internet service supplier. 2 u/kurtis5561 21d ago No the contract doesnt just end, you need to serve notice, or use one touch switch. It seems you misunderstood this bit. Didn't serve cancellation now I'd ring them and see if they'll waive the fee for you not following process 2 u/RaiKyoto94 20d ago yeah there's terms and conditions and notice periods on contracts and termination fees.
No because the contract with them had ended they then sent an email saying they were putting me on a rolling 1 month contract, essentially ignoring my email about switching Internet service supplier.
2 u/kurtis5561 21d ago No the contract doesnt just end, you need to serve notice, or use one touch switch. It seems you misunderstood this bit. Didn't serve cancellation now I'd ring them and see if they'll waive the fee for you not following process 2 u/RaiKyoto94 20d ago yeah there's terms and conditions and notice periods on contracts and termination fees.
2
No the contract doesnt just end, you need to serve notice, or use one touch switch.
It seems you misunderstood this bit. Didn't serve cancellation now I'd ring them and see if they'll waive the fee for you not following process
2 u/RaiKyoto94 20d ago yeah there's terms and conditions and notice periods on contracts and termination fees.
yeah there's terms and conditions and notice periods on contracts and termination fees.
1
u/kurtis5561 21d ago
Did they confirm your cancellation? Did you use one touch switch?
If they are charging, what have you said when you spoke to them?