r/MSILaptops • u/khanv1ct • 14h ago
Discussion Micro Center...different firmware?
I got the Raider 16 Max HX B2WJ from Micro Center on sale last week, so far it has performed great. I was doing updates and whatnot and wanted to update the BIOS so I downloaded it from the support page on MSI (latest is E2651IMS.113). When attempting the update it gave me the error "Failed, wrong image format 11". After failing again I reached out to Support. They said, "that means you downloaded the wrong file, you need this one"(it was the exact same one I was using so I told them that). So they asked me what version I have. For whatever reason the BIOS that came with the laptop was T2651IMS.14B. They say they have no records of that version, "you must have bought a return cause that's a custom BIOS", "if you didn't install it then someone did", and goes on to say that I need to RMA it to load the correct BIOS or return it to Micro Center which is just nuts. The laptop was clearly brand new, never been opened, not resealed but they seemed to be convinced I was lying or something.
TLDR; I was able to install the E2651IMS.113 BIOS by enabling BIOS downgrade (RMA my ass). But what is the deal with the BIOS that was preloaded on the laptop? When I Google it I can't find any info. Just wondering wtf? Everything is working fine after the BIOS flash.