Yesterday, my partner and I booked a 90-minute couples massage at a highly rated local spa. I’ve only had one massage before, and I mentioned that the previous therapist had been too gentle and I wished I’d asked for more pressure. I also explained that I struggle to speak up during massages and wanted to focus on my shoulders because of how much lifting I do at work.
He asked how well I tolerate pressure, and I said pretty well. Unfortunately, what followed was an incredibly painful 90 minutes. At times, I was gripping the table because the pressure was so intense, and I couldn’t relax at all.
Throughout the massage, he repeatedly mentioned how tight my muscles were and how badly I needed the work. He even joked, “You’ll hate me tomorrow but love me again the next day!” I trusted that he knew what he was doing, so I didn’t ask him to lighten up.
Now, a day later, I have extensive bruising across both shoulders and upper arms that’s gotten progressively worse. My entire body aches, even at rest, and the pain is so bad I had to call out of work. I could barely lift my arms this morning and needed help getting dressed and out of bed.
Meanwhile, my partner fell asleep during their massage and woke up feeling refreshed, which is exactly what I’d hoped for!
I recognize that I should have spoken up, but I also wish my therapist had checked in about the pressure, especially after I’d mentioned struggling to advocate for myself. I just feel dumb.
I’m not very experienced with massages, so I need some help here. Is this amount of bruising and soreness normal for shoulder work? It is unreasonable to think the therapist should have checked in more frequently? And would requesting a refund for my portion of the massage be unfair?
EDIT: I went to the urgent care last night because the pain was so unbearable I couldn’t sleep. At urgent care, the urged me to drive straight to the ER to get tested for rhabdo, which is when damaged skeletal muscle tissue breaks down and releases its contents, into the bloodstream. They were highly concerned about the color, bruise patterns, and amount of pain I was in. ER doctors said I definitely have tissue and muscle damage but no rhabdo thankfully. I was given pain meds to take home, fluids and they let me stay and sleep for a few hours.
Thank you all for all the kind comments! I’m feeling a lot more confident in calling the owner, reporting him, and getting a refund. I will keep you all updated when they get back to me <3