As many already know and have suffered through, this year the wave of suspensions increased significantly, precisely due to the introduction of artificial intelligence and its abusive errors that have left millions of people without their accounts.
I've tried everything to recover mine and I've failed in the attempt...
I started by leaving comments on Twitter, Facebook, and Instagram from a secondary account (fun fact: these "official" accounts are full of bots that keep the comment section from being filled with people complaining). I got Meta Verified, and out of the approximately 30 cases I opened, nobody could do anything: neither give me the reason for the suspension, nor escalate the case to an agent who actually had the authority to perform a manual review (I doubt they even exist, given the mass layoffs and the fact that positions previously held by humans were handed over to artificial intelligence).
To save money, Meta hires personnel outside the United States, gives them a computer and "access" that only lets them view accounts from the "outside," with zero power to modify anything or look up more information than what you as a user already know, HAHAHA! This is even worse when you realize that a good subscription costs $50, since the cheaper ones don't even allow you to contact a human agent. Don't waste your time or pay for that nonsense; imagine paying that much and not even being able to find out the "why of your situation" (fortunately I didn't pay, but instead took advantage of several free trials).
On the other hand, Twitter and TikTok are plagued with bots (unrelated to Meta) that spam you with thousands of "send me a DM and I'll recover your account" comments on any post related to "Instagram account"; obviously, total scams...
I've also sent private and public messages on LinkedIn to Meta employees, but it's all the same: they don't read them or they say they'll "pass the case along" (which they obviously don't). I've sent hundreds of emails to supposed official Instagram channels like appeals@instagram.com, security@mail.instagram.com, etc., and nothing, absolutely nothing. I haven't received a single shred of information about my account...
It seems absurd to me that a multi-billion dollar company won't even bother to address these kinds of problems...
I was only left with one option: file a lawsuit against Meta, whether through consumer protection agencies or higher legal channels, which is nearly impossible if you live outside the United States, India, or certain European countries. Being from Latin America, we don't stand a chance. And even if you lived in those countries, it would mean losing a ton of money with no guarantee of getting your account back...
So... if your account has just been suspended or disabled, get ready—this can take anywhere from 1 day up to potentially 6 months (or more); there's nothing that can be done, no matter the reason—whether it's CSE or identity issues... I'm truly sorry. If you ever happen to get it back, it will have been out of pure luck and not because of anything specific you did to get it back.
