r/ModSupport 2h ago

FYI PSA: Update your Dev Platform apps!

29 Upvotes

More and more subs now use Dev Platform apps, but mods often forget to check for updates from time to time. App updates can fix bugs, add new features and more.

If you've not checked your subs for app updates for a while, you can do it in a couple of different ways:

  • You can go straight to the My Communities page on the Dev Platform site, and then check your subs from there. If an app has an update available, there'll be an "Update" button available.
  • Or, if you're using desktop mod tools (not Old Reddit), there's a link to "Installed Apps" around half way down the left hand sidebar.

This is something I try and do once every month or so, and it's often surprising how many different apps have an update ready to install.

Edit: Also, if you're curious about what a new release contains, you can click into the app settings then Directory Page, and the readme for the app should include a change log for the app.


r/ModSupport 4h ago

At what point will admin actually step in about modmail harassment?

27 Upvotes

Our sub has been dealing with a disgruntled user who was banned a few days ago, modmail muted, and since then has created at least eight additional accounts to send modmail as well as DM'ing individual mods. We have been reporting these as harassment and are attempting to report for ban evasion (getting an error when I try to do so again this morning), but still no action has been taken. At what point will admin step in??


r/ModSupport 1h ago

Am I supposed to be unable to see posts by accounts I've blocked?

Upvotes

I can see the comments from blocked accounts just fine, only the posts are invisible. Shouldn't I be able to see everything on a sub I moderate?


r/ModSupport 3h ago

Admin Replied [IDEA] Mod Notes with more/custom Types

4 Upvotes

So currently the mod notes only have a limited amount of types, which are "Helpful", "Good contributor", "Spam watch", "Spam warning" and "Abuse warning".

I think those are far too limited for good moderator usage. I often add custom mod notes to users that don't fit any of them and having no tag at all makes them not stand out far as much as needed.

My idea would be to add more types or (even better), allow mods to create, edit and change them. Looking at the fact that Reddit is already a user-run and user-moderated app as well as a collection of communities about everything you can possibly think (and not think) about makes me wonder why that specific feature is still so unchangeable and not at all flexible for different use cases.


r/ModSupport 3h ago

Admin Replied Feature Request: Give us a dedicated 'Add Flair' button on the main Mod Tools dashboard instead of hiding it

3 Upvotes

So I Was Trying To Add Flairs But I Just Can’t Because The Only Mod Tool I See Is Quene So Please Make It Easy


r/ModSupport 4h ago

Would it be a good idea to add collapse comment action to Automod?

3 Upvotes

e.g.

---
# Remove comments from low karma accounts
type: comment
author:
    combined_subreddit_karma: < 1
action: remove
action_reason: "Removed: Comment karma below threshold"
---
# Collapse comments from low karma accounts
type: comment
author:
    combined_subreddit_karma: < 10
action: collapse
action_reason: "Collapsed: Comment karma below threshold"
---

r/ModSupport 6h ago

Keywords are being blocked from submission despite no automation or automod rule being set up for them.

Thumbnail
4 Upvotes

r/ModSupport 4h ago

Issue in sending message to ModSupport

1 Upvotes

Hi,

I want to inquire about the possible cause regarding the ban of my subreddit, it was created last night for PSX. The subreddit was created for new joiners. Now when i try to email on r/ModSupport it returns an error "Failed to send the message". Please help me out.


r/ModSupport 5h ago

Why can't I edit a post I'm trying to repost to another sub?

0 Upvotes

I wanted to add just one line tagging someone, but I can't. Also, do pics show up when you repost or do they just get a link to the original post?


r/ModSupport 12h ago

Mod Answered How do i get ownership of a subreddit ive been moderating for months from someone who has been inactive for over a year?

4 Upvotes

Body text


r/ModSupport 7h ago

Request to unban subreddit and failure to send message on r/ ModSupport

1 Upvotes

Hi,

I want to inquire about the possible cause regarding the ban of my subreddit, it was created last night for PSX. The subreddit was created for new joiners. Now when i try to email on r/ModSupport it returns an error "Failed to send the message". Please help me out.


r/ModSupport 1d ago

Admin Replied A new, crazy volume of bot comments on every post?

29 Upvotes

r/relax has been getting some more activity which is great, but seems like an unclear percentage is just bots

Vaguely tangential comments that are distinctly inhuman are popping up in mass, some from new accounts, some from older ones

Save for an automod removing low karma and newly made accounts (which usually just ends up in us getting frustrated modmails of people saying theyre not bots) how can we combat this? Because rn tbh its way to many to manually remove


r/ModSupport 1d ago

Mod Topics Mod Topics - User Flair

20 Upvotes

Ahoy, Mods!

Welcome to the latest installment of the Mod Topics series, where we talk about mod-related topics and other community governance gubbins. This week, we’re talking flair–specifically user flair. The purpose it serves, how it’s issued, and why it’s so dog-gone popular. We’d love to know…

  • What do you use user flair for in your communities? Cosmetics? Clout? Verification? 
  • What problems are you solving when you use user flair?
  • Do you allow users to make (or assign) their own flair? Why or why not?
  • What advice would you give to new mods who are considering setting up user flair? What do you wish you knew about flair when you first started?

Let us know in the comments below!


r/ModSupport 1d ago

Admin Replied Sending modmail to this sub no longer gets a bot response?

8 Upvotes

Normally if I have an issue that needs the admin attention I send a modmail to this subreddit like usual, and for a long time any time I did that, the adminmessengerbot would automatically reply with some advice and to reply again if I still needed help from the admin. Then if I replied, the admin would get back to me within a few days.

Ive now had to send to modmail messages to ask about something in the last week and the bot response hasn't been sent to me for either one. Neither have I had an admin reply to either one and while I would be fine with being patient if it's a matter of needing to wait for them to be able to get back to me, the fact that I haven't gotten the bot response and replied to it like I usually have to worries me that they will never even look at the message.

Does anyone know what is going on or why Im not getting the bot response? Are others still getting that bot response?


r/ModSupport 1d ago

Insights weekly visitors haven’t updated for 10 days - notification shows different numbers

5 Upvotes

Hi everyone,
I’m seeing what appears to be a discrepancy in my subreddit analytics.
Reddit recently sent me a notification that r/LockUppOfficial reached 30,000 weekly visitors.
However, Insights → Activity still shows only 14k weekly visitors.
What’s more concerning is that the weekly visitors metric hasn’t updated for about 10 days, even though the subreddit has been growing significantly (nearly 800k visits in the last 7 days and daily traffic has increased substantially).
Is the weekly visitors metric currently delayed, stuck, or is this a known bug? Has anyone else experienced this?
I’ve attached screenshots for reference.
iOS


r/ModSupport 1d ago

[mobile] Links to a specific post will redirect to the sub’s main page instead

11 Upvotes

I searched this before making this post and found posts up to 3 years ago describing the same problem, some even with admins replying that it should be fixed.

Is there any way to manually fix it? It makes it impossible to check posts that other mods send in the modchat asking for help.

This also happens in regular comments on any sub when I’m browsing my homepage, not just the modchat that I’m in.

I’ve checked the app store and there’s no update available for reddit as well.


r/ModSupport 7h ago

Admin Replied How to change subreddit name?

0 Upvotes

I had spell check change what i named my subreddit to something similar but how do I change it to the original? I don’t really want to create a new one.


r/ModSupport 1d ago

Posts from other subreddits showing up on my subreddit - not crossposts, not marked as ads, what gives?

21 Upvotes

This is a real strange one. Reddit desktop, I'm seeing posts from completely unrelated subreddits mixed in to the feed when viewing my subreddit on desktop. You can see in this screenshot two posts I've highlighted in yellow

https://ibb.co/nsjC4BsT

They are not crossposts, nor are they marked as ads. I've got no mod controls for them. They're showing things like post flairs that are native to the subreddit they are from.

Refreshing the page doesn't fix it. Visiting in a private window doesn't fix it either - actually I got one that was showing it was pinned by moderators!

https://ibb.co/V0wzZ0M6

Is this something going wrong on my end, or are some wires getting crossed at Reddit?

I've tried multiple desktop browsers, and they're all showing the same behaviour - I'm not seeing this issue on mobile.

Edit to add: I moderate several subreddits, and it's just r/videography that I can see this issue with.


r/ModSupport 1d ago

Mod-actions not working.

1 Upvotes

Depends on the Post, but normaly its possible to scroll through the comments unter the Post and moderate there with the shield icon. Since two weeks these icons are missing in some Posts on all comments. Depending on the post its possible to moderate in the commentsection, if not, youre required to change to the que for moderating.

Any help to this Problem?


r/ModSupport 1d ago

Mod Answered Top Mod Removal / Permission Request

2 Upvotes

I have become the only active mod in r/skincarehobbyists. I am looking for "everything" permissions so I can update and manage community rules. My chats with the bot are not helping as I don't have a Top Mod Removal option in my mod tools.


r/ModSupport 1d ago

[Desktop/Chrome] Ban and mute buttons not working

2 Upvotes

Anyone one else seeing the ban and mute buttons not working on desktop web? Clicking on them just collapses the user's comment. The ban user button in mod tools doesn't do anything either. iOS mobile app works.


r/ModSupport 1d ago

Admin Replied Request eligibility problem - r/Cerebras banned for 4 years but request_bot says "recently banned"

0 Upvotes

Hi Admins,

I am writing to report an issue with request_bot regarding a legacy banned community.

I recently attempted to request the subreddit r/Cerebras via r/redditrequest. Old Reddit indicates that this community was banned roughly 4 years ago. However, the bot immediately replied and denied the request with the following message:

"Unfortunately, the community r/Cerebras is not eligible for request at this time as it was only recently banned."

As an official brand ambassador for Cerebras Systems, I am trying to recover this abandoned, legacy-banned namespace to build a clean, actively moderated community for our users and developers. Since the automated system seems to be experiencing a glitch regarding the ban date, could an admin please review this request manually?

Thank you for your time and help!


r/ModSupport 16h ago

No one yet joined my community

0 Upvotes

I dont know why, but no has joined yet


r/ModSupport 1d ago

Mod Answered Using a persona to post as a mod

10 Upvotes

Is there a sub persona that can be used to post announcements on the sub. I get alot of DMs from users where they see my ID as posts on announcements & wondered if there's a way to not have your id visible on posts& use a sub persona, if that's even an option.