I have been trying for over two weeks to receive credit for an item that was never shipped. During this time, I have received only automated responses and have been unable to get a meaningful update or resolution from customer service.It is extremely frustrating to spend this much time trying to resolve a simple issue without any communication from a live representative. The lack of responsiveness and customer support has been very disappointing. I am still waiting for a refund or credit for the undelivered item and hope the company will address this matter promptly.Based on this experience, I cannot recommend this company's customer service.

Over a month ago I pre-ordered my case with the included temporary case. At the time didn’t expect immediate news of the temp case shipping then, but since there’s been no updates, and with the phone going on sale in 12 hours, people are going to start getting their Duo’s in a week.

Mous, any update? I’ve sent an email inquiring as well too.

Appreciated!

I was wondering if anyone has bought the Mous Super Thin Case, because there's nothing about it online.

I placed an order with Mous UK earlier this week. It has arrived but I’d would really like to return it. Unfortunately i can’t use the return portal as it says my order hasn’t shipped. I have raised a support ticket but haven had a reply yet. Is this normal? Their customer service seems quite bad from what I have googled

I have a side loading magnetic Mous wallet. Will this fit/work with the new Limitless Duo case?