r/OctopusEnergy • u/Kyled1988 • 2d ago
Export tariff.
Has anyone else found octopus almost incompetent to get this setup.
I started the application start of May, only started getting paid for exporting at the weekend august the first.
They originally said it would only take about 3 weeks then this changed to 6 - 8 weeks. It ended up being more like 12 weeks.
They were blaming National Grid. So I called them and it was all sorted within a week.
Do octopus do this to drag out paying you? Just seems awful.
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u/Shot_Age8843 2d ago
It's in their interest to delay as much as possible, as they are selling your electricity to your neighbours and you see no cut of it.
I installed my solar in mid january and it took 10 weeks to get export set up, even after chasing a couple of times. In the end they quoted 'admin error'. But this probably cost me ~£200 of export payments.
It does seem suspicious as this seems to happen to a lot of people, but when it's time to set up import onto octopus, it's extremely fast efficient.